Anybody else having the issue with customs information not transferring when processing a split shipment? This is an easy code fix from a developers standpoint. This is pretty disappointing that a large company like shipstation can't fix this.
See my image, it's pretty straight forward. I dont want to go into the settings to be have to print label + slip for each order.I need the printer to print like this:Label + Slip, Label + Slip, Label + Slip Instead of Label, Label, Label, Slip, Slip,...
Can anyone tell me how to make the entire "Order Summary" BOLD and BIGGER for printing? After print out it is coming out faded and some part is hard to read. The part that is coming out faded are "customer inputs" for personalized orders. The title a...
On a new computer with Win 11 on it, Shipstation does not work with a DYMO M25 scale. My old machine has Win 8.1 and the scale works fine with it. In settings / Shipstation Connect, the scale 'seems' to work fine in that the DYMO shows up in the list...
Hi there, We use a 3PL company that uses Mail Innovations or Smart Post to create shipping labels. Whenever they create a label, the tracking number and carrier gets pushed to ShipStation. An email notification then gets pushed out to the customer fr...
I am clicking the Multi-package Shipment and adding 2 boxes. When I save and close, the information is not saved and the "package" section resets to "Select package"
We got a pop-up today telling us we need to migrate to the new ebay integration. Any takers, yet? Any issues? https://help.shipstation.com/hc/en-us/articles/360057921791#plan-your-migration-0-0
Ship station currently does not allow the 5 "Tag" Columns to overwrite existing tags, it simply appends to whatever is already set on the product level. Would be great if we could overwrite them with what was desired. I did find a work around and tha...
It would be ideal if ShipStation had a way of tracking the inventory of shipping packages. We've set up all our pre-sets with the box sizes, if there were another field for us to enter a starting inventory of those boxes, and decrement every time an ...
We have some products without barcodes, so we have created QR code labels that also redirect to the product's web page, and we have their urls in the Fulfillment SKU field. The same issue I'm about to describe also happens with shorter Alphanumeric S...
Since being forced to move to the new version, we have lost the ability to paste addresses into an order when adding manual orders. This is now very time consuming. When speaking with the support desk this works for USA addresses but when we are a cu...
It's great that you can set up warehouses and manage inventory in ShipStation. It would be awesome if you could then send that info out to your direct selling channels so that ShipStaion could be the one inventory management platform instead of havin...
Are there character limitations for packing slip fields (eg [Warehouse Location]) and is there a way to override them? This information is not given in the PackingSlipFieldReplacements.pdf.
I was wondering why our USPS international orders are being shipped to a Postal Processing Facility rather than the customer's address? It always shipped directly to the customer, I wonder why the change?
The issue is only from the shipment with multi-packages. No carrier rate can be seen.
Why in the world would we have a sort by warehouse location that doesn’t actually sort by warehouse location? my locations are numbered 1-3000. The system prints, for example, locations 103, 1042, 104, 1051,1066, 107, 1278, 129 etc. It clearly cannot...
Currently we can send multi-box shipments through UPS etc but returns do not support this. This makes it far more expensive for us to have returns shipped back to us than it was to send them. It seems that this just hasn't been implemented in the ret...
I was reviewing an order that was shipped incorrectly, but looking under the the Shipment Activity in the order window it only stated that the label was created by "Shipstation" rather than providing the username. Recent orders all show the username ...
Hello! Is it possible to put an order on hold for a couple hours? I only see that we can only put orders on hold for days at a time. Is there no way to make an Automation rule? Maybe we can enable something that allows us to hold for a couple hours o...
It would be helpful if we could filter orders by those containing ONLY specified SKUs. So for instance I want to find the orders that only contain 1 of item A and 1 of item B. More specifically it would also be helpful to broaden that to only 2 of it...
Hi there!My customers didn't receive a Shipment Confirmation Email from ShipStaton. When order marked as Shipped.And I did not receive a Bcc email for shipping confirmation. This has never happened before.Can you fix this please?
I like that I'm able to customize the visible columns in the grid, but frustrated that these saved preferences reset every time I log out of ShipStation. I use "Tags" for all of our shipments, but have no use for the "Batch" column. So every morning,...
I would like to request the ability to view data in the Custom Fields on the "Shipments" page. We like to print the shipping manifest, however we are not able to add the data we use in Custom Field 1 to that manifest printout.
We have moved this discussion to the proper location, the ideas board, where it can be discussed further
I'm having issues with the search function in the new version of SS. When I used to search, it would only search in "awaiting shipments" when I clicked in that tab, which is what I want. But with the new version, it now searches everything; so it's p...
I suggest that if we edit a shipping address, there is feature to NOT have it overwritten by the Marketplace or any other way.Our shipping department does not have edit permissions in WooCommerce and since any data in WooC overwrites the data in Ship...
Shipstation needs to be able to email or have a pop-up that tells the person in which is using shipstation that the therehold he or she has set is below that mark. Adding this feature will help multiple companies to never lose track of inventory and ...
Hi guys, i want to split an order with one item SKU: TEST001 and qty = 12 to 12 orders of 1 each inside ship station ?how can i do that?
This just started recently, and according to reports from the warehouse crew it seems to only be happening on orders after this past weekend. They normally login on the iPads, go to the Scan+Verify screen, and scan the order number in, then verify th...
