Customer List
Is there a way to delete your current customer list?
Forum Posts
Feature Request: Ability to list selling channels in custom order, rather than default alphabetical
I have several stores, and they are listed in alphabetical order. I would like to be able to change the list so I can group store types together.
Discount and Gift wrapping line items being erroneously added to Etsy orders
The following has happened all of a sudden since 1/26/23 for orders imported through my Etsy store:1. “Discount” of $0.00 shows on every one of my orders. “Discount” line item appears on the packing slip and on [Item List] in Email Notifications for ...
Customs Declarations - Customers Overpaying Duties
The limited amount of options for "contents" has become an issue. Our company is shipping artwork internationally and we're unable to declare as such. Shipments default to "Merchandise" which falls into a more costly import tax rate and results in ou...
Feature Request - Auto Close 'restore order' flyout
Can you make this automatically go away just like any other flyouts on the top right, similar to 'label has been created' flyout, etc.
Quick Ship / Label Queue
I am using the New layout. Quick Ship is activated. After selecting a batch of orders and selecting "Create + Print Label," the orders leave my awaiting shipments area. After this, nothing prints from my printer. Instead, i have to go to the label qu...
Quoting tool is incomplete and inaccurate - needs at least insurance options
Hello,It's unfortunate that the "Rate Browser" tool doesn't have the same options as when processing an order. Therefore, since the quoting options are very limited, the quotes are not accurate. UPS charges for insurance for shipments over $100 at $1...
Validating Addresses sometimes just doesn't seem to work easily
Validating addresses seems to be glitchy in shipstation ... most times it works flawlessly, but every once in awhile it just doesn't work at all.I've gotten good at 'spotting' simple errors in an address or things that sometimes a customer adds to cl...
Create Automation rules from ShipperHQ Data
Hello, ShipperHQ is an amazing integration but the problem is limiting it to view only. One of the amazing features is dimensional packing. Which shows the best box size to pack the order based on the boxes that we set up in the system.Now, Shipstati...
Option to apply the reorder threshold to the total inventory instead of each inventory location
We have a picking location and a warehouse and keep stock at both locations. When I set a reorder inventory I would like to have the option to be able to only get a notification if the total inventory is below the threshold.The reason behind this is ...
Label Messages with Amazon Buy Shipping
Other services, like Teapplix, currently allow customized Label Messages when purchasing labels through AMAZON BUY SHIPPING. Unless ShipStation implements this feature, I will likely be switching. Please add this feature. Thanks
Adjust/Correct orders after shipping in exceptional circumstances (admin only)
We have created a manual order, and shipped it however it contained an error. The order was entered with a QTY of 1000 instead of 10. This has meant all of our reporting looks completely out of wack, and there is no way to correct this. Hard to belie...
software bug detected GlobalPost shipping
There is a bug in Shipstation when using the GlobalPost carrier. Shipstation returns a valid GlobalPost rate when entering box dimensions of 41" X 16" X 16" and weight of 37 pounds for a shipment from the USA to Australia. However trying to purchase ...
End of Day Print uses wrong printer the FIRST time.
When printing an End of Day form, if the default printer selected is the wrong one & it is changed to the correct printer, the print still happens with the originally selected printer the first time you print (which means I end up printing a junk End...
Telephone number on the package label does not comply with data protection regulations.
Unfortunately, Shipstation prints the customer's phone number on the package label. This is not permitted in European Union without confirmation from the customer. How can I remove all customers' phone numbers without editing each address individuall...
Inventory Management
Are there any reports that can show remaining On Hand Inventory against Batched / Allocated orders AND Non-allocated orders? We'd like to be able to have visibility on a broader range than a reorder threshold so we can plan both manufacturing (2-3 we...
amazon buy free shipping free end on Dec 31?
amazon but free shipping free end on dec 31? when does the 30 cents per order start again i know it was taken off for the holiday season is there any update if going to continue after jan 1?
Resolved! Buy Shipping Increase
Did ShipStation really increase the price of the Buy Shipping label fee by 329% and give us 10 days for it to take effect? Seems to me that the increase was due to the fact that non-Prime orders can be bought through Buy Shipping and a lot more peopl...
Feature Request - Return Reason Editing
Hi there, In order to get useful data from customers for the reason they are making a return, it would be beneficial to be able to edit the list of reasons to remove unrelated choices like "rental" that may never apply to a specific business model or...
Child Labels
I would like to suggest to Shipstation to integrate a Child Label option for Multi-package shipments that get banded together in order to create one package, without having to create a separate chargeable label for for each individual box. The Child ...
Order Summary missing critical info after items have shipped.
For some reason the order summary screen no longer shows the weight or package size after the item has shipped. If a customer claims they are missing an item the 1st thing we do is check the package it was sent in along with the weight. The informati...
Chat support? Email support? ANYTHING?
I've been with Shipstation for years, used to be a cinch to contact support. Now I can't find ANY WAY to do it. I've wasted 20 minutes going through their stupid help pages just looking for ways to contact help IN ANY WAY. I find these pages that tal...
Please create a Public Roadmap of Features/Requests/Bugs
This community has become less useful over the past few weeks and become more of a sounding board about how/why the new V3 forced rollout is terrible compared to V2. I have plenty of issues with it and this community (unfortunately) can't help in mos...
Wow! I'm earning badges!!
Isnt that great! I got a participation badge, just for loggin in! Ok, maybe after they finish this useless stuff they'll get around to answering our questions and fixing maybe some of the low-hanging fruit, like idk, making the API give you what you ...
Email Lock on account
How can Email Lock be removed from account?Account Setting > User Management : Status is “Email Lock” All the rest of my account info there is correct. I receive billing invoice emails to this email, but have not been able to receive copies of shippi...
Telephone number on the package label does not comply with data protection regulations.
Unfortunately, Shipstation prints the customer's phone number on the package label. This is not permitted in European Union without confirmation from the customer. How can I remove all customers' phone numbers without editing each address individuall...
Product Shipping Default Shipping Service Bulk Export and Update
It is very tedious to manage and update Default Shipping Service, as this is not currently exportable or updatable in bulk, but only by opening a single Product, going to the Shipping tab, and setting the default shipping service. Shipping via the wr...
Make the current username visible in the control panel
I have to log in and out of a couple different user accounts (batch management, etc).It would be helpful if I could see the name of the account I am currently logged into on the control panel somewhere.
IMAGES DON'T LOAD/SHIPSTATION CONNECT BROKEN
Images aren't loading from website and shipstation connect won't install on laptop. Installation error. Support e-mail never answers back
Address verification after moving order from On Hold
Why is it that when we split orders for unavailable items, once we move them from On Hold to Awaiting Shipment, we have to do an address verification for every single order the moment we create a batch? It has recently been a recurring issue. It's es...
