Hello, From time to time I need to remove an item from an order that will no longer be shipped. I can't seem to figure out how to erase that item so that it does not show up anymore. Please let me know if this is possible and how I can do it. Thank y...
https://shipstation.zendesk.com/agent/tickets/2649545SID 308625On this ticket, the User was sending shipments with RRD. RRD automatically uses Custom Field 1, and the User wanted to override this with the SKU on their order. They attempted to do this...
I am not sure why you created a version that is actually MORE difficult to use and makes our life harder! - Batches are no longer visible upon login (processed batches don't come up) which means warehouse staff has to use 5 clicks instead of one, go ...
I have the automated help widget but no chat option? My plan includes this but i can not find it anywhere! Can someone please help me out as i need help setting things up.
With the new update I want to see my orders by item but within the items, the age is not in order. So if I have 500 orders within an item and can only print 50 at a time I have to scroll through to pick the oldest orders instead of selecting them in ...
Please PUT BACK the feature that allowed us to split single item orders into multiple orders so that we can batch run them all at once. I don't see why you took away functionality for something that was working. We have built many products and shippi...
Hey there, We recently transitioned to the new version and EOD processing worked the first few days but has now failed 2 days in a row. SS support recommends clearing our cache and cookies (which seems to be the proposed solution for most issues and ...
Hello, I'm looking to send a stack of heavy plates half-way across the US. I was at UPS today and the lady there said that if I bought the label there, they'd need to use a box that gives 2" room on all the sides as well use packing peanuts to fill t...
I have a custom packing slip designed for my needs. I'm printing 100-200 packing slip + labels on a letter size paper at a time. Is there anyway that I can print the page number to the packing slip? For example, if i print 50, there would be 50 pages...
These are the perforated with the adhesive shipping label on one half and the packing slip prints on the other half. Who knows where to purchase these? Thanks So Much, Todd
About 20% of my orders have to be entered Manually. Currently I have to add all the individual prices for items manually even though that data is available in the customs value for the product. This is not only time consuming but subject to error esp...
I need to change the name of all 2700+ items I have in shipstation. I have exported the items, made the changes in the csv file and saved the file. When I try to import the file, I do receive the "product import complete" notice but none of the chang...
I have had this issue with SS for many years - every now and then SS Connect has to be reinstalled and I get the window "Your Administrator has blocked access to this program." - I have always been able to work around and get it to run by unblocking ...
The most recent release of ShipStation has changed the Excel report output of the Insights->Raw Data Exports no longer have the prefix for the type of the files like "Customers", Orders", "ShippedOrders", etc. This makes it difficult to determine whi...
How do I copy/clone a previous customer address for new shipment and import customers third party billing info?
Hi All, I am based in Australia and I was wondering if anyone else has issues with the dates and times when running reports....its all in the US format and is under the Austin TX time zone...
Is anyone else having an issue with the "Ship Date" column not showing the ship date on the Shipments tab?
Could you please include an option on the rate estimator so that we can use the USPS tyvek mailing envelope to ship with....
There is one bug I noticed, when you have multiple stores, and you click on a specific store, and then click new order, that stores is not automatically populated into the store's selection drop down box, so if you're not careful you could actually m...
I need to continue with the Legacy layout because of fundamental flaws in the new layout. Chat support recommended I post them here. Here are 2 of my biggest gripes:1--The field is too small for the weight. The fraction of pounds cuts off when using ...
It would be great to be able to brand the return portal's URL. It can be redirected from a subdomain but still lands on the very long Shipstation address. Keeping it "on brand" would make it seem more seamless for the customer experience and enhance ...
Does anyone have a recommendation for a label printer with wifi under $500? Maybe slightly over? OR a wifi dongle that actually works? I Googled to find a way to add wifi to our Zebra GX430d, but all the dongles have really bad reviews, and I'm not s...
Original post by user Eddie Spencer I like Shipstation. However, I need inventory reports that Shipstation does not provide. I need reports that show: SKU, alias, inventory; SKU, inventory, inventory history for a specific period of time (additions a...
I wanted to try ShipStation connect but it didn't work out for us. I have uninstalled the program but I keep getting this window every time I restart the computer. I can't find the program that is causing this. I'd love to make it stop. Any advice? I...
I'm trying to get my head around how Shipstation (mis)handles product weights, and my head is spinning. Shipstation does import product weights from Woocommerce, and offers an overall parcel weight based on those imported weights. It's a useful sanit...
Is there a way, that when my orders are imported, Shipstation will send an email based on the buyers email in the order.?I would like to tell them : your order will be shipped within 2 days.Thanks
You know how you have to have experience to get a job, but you can't get a job without experience? Yeah, that whole thing. My company is in the process of leaving our current Marketplace for a website/eCommerce platform designed for us from the groun...
Hello. I'm trying out the batch shipment feature. After clicking on "Process Shipments", I arrive at the "Label Batch Status: Cost Review" screen (picture below). Why is the "Continue" button greyed out? Is there a permission that needs to be enabled...
My stores have different volume bundle options, but when a customer orders one of the volume bundle options, we ship them only 1 unit when they should have received 4 units. Is there a way to correct this?
When trying to print labels via ShipStation Connect, nothing is printed. This issue occurs when using ShipStation on the Firefox browser, as well as the Brave browser. ShipStation Connect was working on Firefox last week. So far I have tried the foll...
