Mac Mini running Mojave 10.14.6 SC used to work just fine on this machine, then the old Rollo printer broke and was replaced with a Godex. Could not get it to show on SC. So I uninstalled SC per this page: https://help.shipstation.com/hc/en-us/articl...
Hi there!We've been using SS for about 3 years, but are still struggling to find a plugin that will automatically send the tracking details to the customer?What plugins can people recommend that work with Amazon FBA tracking?Many thanks!
did any just get few mins ago mailing rate pop up i accidentally click out before finishing reading it
Greetings I am a service provider and have an API team, but really need to learn this myself. I have gotten far enough in postman to make a get request for all orders, and an individual order. But struggling to learn. Any suggestions how to learn thi...
We recently had an issue where 4 orders were combined instead of the intended 3 orders. The combined order was "marked as shipped" and a customer provided tracking # was added. Later, I realized that 1 of the orders needed to be removed and shipped e...
This seems like it would be such an easy feature to implement. If I want to add something to a Custom Field in bulk to a lot of orders, there is no easy way to do it. I would LOVE to just import a CSV with the internal OrderID and the text I want and...
Newbie here. On the Orders page, there is what I assume is the default tab called "All" which displays all orders. How do I create additional tabs next to "All" and use them to separate orders into helpful tabs? I understand there is a Batches option...
Hello,Customer ordered an item from my Etsy store and added a note of "deliver inside first front door". When creating a label, is there a way to add this delivery instruction for UPS to see?Thanks
Hi everyone,I'm new user for ShipStation, we received a exception sometimes with Deserialize json object probably any record broken at production. I running in my dev test with the same configs files and I don't receive any exception after run to man...
I've submitted three support tickets in the past two days.Two of which were instantaneously set as "Solved" the moment the e-mail arrived!!I then had to open a subsequent "follow-up" ticket to the original.This is incredibly worrisome and discouragin...
Whats the point in Inventory Management if it doesnt update stock on the selling channels that the orders come from?It means that you have to update all selling channels daily with stock levels??
Starting today, when printing to 4x6 Shipping labels (with no changes to our configuration or drivers) labels are now starting 1in down the label and pushing over to a second label. We are also experiencing an issue where it will print an inch down t...
Hi,Is there any way to just 'undo' an import via CSV?
Seems ridiculous to me that Shipstation can't charge for import duties upfront on Shopify and display that exact price in real time to the customer. Easyship can. Only reason I'm not using Easyship is because their UI is garbage, but will continue to...
Wouldn't it be great if ShipStation would send out a mass email letting it's users know when there is an issue? I find it very annoying to wait for a chat (although when I am 48th in line it does give me a clue) to then be told:but since this is affe...
I have yet to get help for this error. After 6 years, creating a csv to match the format is not difficult. Why won't the imports work?Chat support escalates the issue and I've been bombarding this community, but to no avail.. What is wrong with my fi...
Is there a way to configure the Packing Slip sort order other than what's shown in the Packing Slip Setup drop-down (SKU, Name, Item Quantity, Warehouse Location)? Ideally we would like one of these methods:1) Sort by last 3 digits of the SKU2) Sort ...
Is there a way to sort the Shipping Manifest Report? When I export it to an excel file I get an error message saying that all merged cells need to be the same size. If I unmerge the cells it wrecks the report. It would be nice to also generate this r...
Your FedEx label looks messy. Return and Ship To address blocks have blatant spaces when any fields are empty. For example instead of: Mike Smith 123 Main Street Seattle, WA 98207 it looks like: TO:Mike Smith 123 Main Street Seattle, WA 98207 Why the...
According to my experience with three different printer brands; Brother, Dymo, and Munbyn. We must say that Munbyn 4x6 thermal labels are very durable and reasonable from all perspectives.
Hello is there a way to import customs declaration information when we import orders from a csv file? There doesn't seem to be a mapping option for this and we end up having to input manually the item type, country of origin, harmonization codes etc ...
Hello! I am looking for recommendation for a barcode scanner. We are looking to implement one that will work best with scanning the UPC barcodes on a label and then scan the UPC barcode on the actual product to make sure our pickers and packers are p...
Anyone else? using shipstation connect: When i tap shipping label, a packing slip prints and when i tap packing slip a shipping label prints.
I am running into an issue with Scan to verify and print. The scan process works fine. After the last item is scanned and it switches over to the print function, I have to uncheck and re-check the the use scale box to get the scale to read the weight...
How do I fix this issue? When I combine orders, the window freezes? BTW by removing the human support was a typical bait and switch on the service with SS. Please let us know how to get questions answered when dealing with your software. Horrible!
I had a developed did this coding for me to print some orders in customized packing slip . The coding is done, and it's able to print the single lable without issue.However when select multi orders to print together, it does not display correct. Can ...
Anyone having issues with shipstation connect? Been down for us for about 30-45 minutes now
We have been using Shipstation for a few months now, and almost EVERY SINGLE DAY, we have some type of technical issue. This is absolutely unacceptable. Is your software in beta? We have issues with scanning products, printers, scales, logging in, et...
We set our Shipping CutoffSet the Ship Date to the next day if the time is after:4:30PM Yet when we pull up an order in the (Orders) tab. And ship it via order details screen. It never changes the ship by date... Please fix...
I am using the Creat label without an order API. https://help.shipstation.com/hc/en-us/articles/360047043312-Create-Labels-Without-an-OrderIt returns a JSON format for the label.How do i convert that to a usable format? What conversion needs to be do...
