Is there a way to show any unshipped items in an order in the order shipped email template? I would like my customers to be able to see any items in their order which have not shipped or are being dropshipped. If this feature is not available, any in...
For the last two hours I’ve been receiving a failed to update error for my Walmart orders. Is anyone else experiencing the same thing?
In V3, if an order has several items, the customs form UI for international orders is very slow and laggy. Adding/removing item declarations hangs up the interface.
How can I create a manual label not associated with an order?
I have a number of filters setup, some by Item sku, when I now try and create a new filter with SKU's it just won't save -any thoughts anyone? I can't see anything in any guide - no limit on number of filters, no limit on sku's etc
When I try to finalize the label, the message ''Missing or invalid sending the company name'' I would like to know why this error, I can't send anything
Hey everyone, I am new to ShipStation so apologies if this has been covered somewhere else (although I couldn't find it). We have two locations for inventory in Shopify (one in the US, and one in the UK). Our US warehouse ships US orders only, and ou...
All of a sudden my labels are now automatically saving to my PC. I tried poking around real quick, but don't see anything of use. Anyone know how to disable that?
Hey all, I think order confirmation emails would be a useful feature for Shipstation to develop. This way, there can be total unity of information from order placement to delivery. Having one template come from Shopify followed by others from Shipsta...
Has anybody found a way to flag and add notes to a shipment?All this flagging and tagging functionality is available when the order has not yet shipped, but once transferred to "shipment" status, I cannot find a way to flag or tag shipments for follo...
Hi there,Using Shipstation Connect on MacOS (on an M1 Macbook Air) has been proving quite problematic in a few ways: We have 2 user accounts on MacOS and Shipstation. When Shipstation Connect has been downloaded in another MacOS account, it is unavai...
I clicked print for a label and moved it to the shipping tab. However, I need to restore it back to awaiting shipment. The issue is, I do not know which shipment it was. Is there a way to search for recently shipped/printed labels?
How do I move my order to a different manual store? Accidentily I put a manual order into the wrong store. Help, how can I move it to the correct store? Bob
Hi there. I'm new to Shipstation and am having some issues printing to my wireless Rollo printer from my MacBook. While I understand that Rollo is not officially supported by Shipstation, I do know that there are people who successfully use the two t...
Has anyone else noticed that the USPS tracking number assigned to the label has already been used?
We are not yet set up with a UK VAT tax code... I am quite sure many other businesses have not made it through this extremely difficult process yet either. I see that you can now prepay a flat fee for Canada with First Class Mail. I am HOPING that th...
The error I get is "this label can't be downloaded. I did ALL of the troubleshooting suggestions. It will not print or download and the issue is NOT my dymo. I was so fed up that I decided to try a different order and had no issues. I was able to pur...
Hi All,I use shipstation to manage the orders from our different marketplaces and the different carrier companies we work with.I ran into an issue with DPD (carrier). DPD labels printed through Shipstation are on different size from the standards tha...
I feel like the return portal overall could be bolstered up a bit with more conditional/ custom rules for returns in the returns settings themselves but one of the biggest requests I get related to returns aren't from customers themselves but our shi...
Wondering if it's possible to create return labels for addresses outside of your companies country. This would be a very helpful tool for ecommerce companies selling to international destinations! Any tips and tricks would be much appreciated
On the new version I have to mark an order paid before I can calculate shipping. I offer repair service and many of my orders are not paid in advance. Unfortunately these types of orders often need adjustments including shipping costs. In the old ver...
I am trying to do the End of Day steps and close my shipments, but it keeps timing out. I've tried different dates, one at a time, nothing works.
anyone getting this when making labels?
If I am telling a customer service representative about an issue and it's not something that can be solved now, they should be able to log this product request, I shouldn't have to waste more time coming here and telling ShipStation for a second time...
eBay is now allowing customers to prepay their VAT tax. The way they communicate this is by adding a special code to line 3 of the customer's address and a note that says "Paid: Code xxxxx" The trouble is, Ship Station won't import that info so our c...
Noticed a bug. If you have for example 100 products in the products section and you want to delete them all. You can only deactivate / delete 49 of them. 50 does nothing. Once deactivated / deleted, you then need to do 24 out of the remaining 50. and...
I have orders that are shipped via Courier with my linked carrier account but I also have other orders that I simply add a postage stamp and deliver via standard post. When I want to bulk mark the stamped orders as 'Shipped' it is mandatory to add a ...
How I can track a fraudulent movement in my ShipStation account?Today early morning, an order has been changed of the shipping address and one of my users did this change. I need to know the location from this movement, exist any option to do that?I ...
After upgrading macOS to v12.01, all of my printers and scales are still installed and working. But, upon opening ShipStation Connect it will would longer show any printers or scales that a present in macOS. To trouble shoot, removed ShipStation Conn...
