Orders stuck in Pending Fulfillment

[DirkMartin]

Within SS I sent 2 orders to Amazon FBA.  Amazon has had the orders for 5 days now, and still not fulfilled them. So, within SS, I canceled the fulfillment.  An hour later, I checked on Amazon, and indeed the orders are canceled on their end (so, that's good).  But, within SS they are still sitting in the Pending Fulfillment folder.....thus, not allowing me to fulfill them manually by printing my own postage.

What do I do? Any ideas?

[Moderator-Davis]

Hello! 

I absolutely understand the need to get this taken care of right away. I saw that you have a ticket in with support on this matter, and that is 100% the right thing to do! Due to their full access to individual accounts to investigate the fine details of the behavior you are describing, that will be the best resource. 

With that in mind, if any other community members have run into this, I invite them to join in the conversation with what they did!