In the dropdown for Shipping Services, the order of the carriers seems to be arbitrary (in our case, UPS, USPS then FedEx). While we do use automations and rules to automatically apply shipping services to our orders, we modify orders with USPS far l...
I am looking for any process through which I can close manifest automatically via rule engine or any other process
For the last two weeks Shipstation has not been marking woo commerce orders as complete or sending the customer email with the tracking info and shipment confirmation. Escalated to tech support over a week ago but support has been steadily declining ...
I have recently enabled HS codes to be transferred to Shipstation from my Shopify store which is super helpful BUT now I notice the HS codes are listed on my packing slips under each line item. It looks sloppy and confusing for the customer and is no...
why are customers not getting notified when there order was delivered and it doesn't update in the fulfillments tab it just says in transit
Do you have a SOC2 report or any compliance report for audit purposes?
Hello,We want to integrate TFL ( The fulfillment Lab ) as a fulfillment provider under shipstation account. But we're not getting that option, so we have reached to your support and they've suggested us to post this integration request here. As TFL i...
Allow the notes to buyer field to be accessed through the API. It is the only field that we can print in our current plan and It makes no sense that I can't update this field.
If anyone is looking for a way to add a component of and item to their pack slip, ship station has an add-on called Product Bundle. You do have to subscribe to it for $10.00 more a month. This is something a stumble across. Since you cannot edit an o...
Where do we drop off GlobalPost packages? GlobalPost's own website does not seem to have a drop off location database. I can see they have a distribution facility / location at JFK airport and offer a pickup service. Drop off is mentioned, but not ex...
Is there a way to setup ‘Charge shipping to recipient’ in Automation rule? I do not see that option. Now we use 'Charge shipping to 3rd party' if customer prefer to use their shipping account. There is 5% service fee charged by carrier like UPS with ...
Hi there!My team wants to track our order fulfillment and how accurate we are in terms of shipping out inside of our lead times. I am surprised this is not a function of ShipStation already being that they have a Order Date, a Ship By Date, and a Shi...
It would be really helpful if when making an adjustment to the ship date, say a few days in to the future, that the carrier information updated accordingly. Often, we want to see when a package would land if shipped on a specific date.
Anone ever seen such a UPS pick up error? Missing or invalid ServiceCode (Bad Request, Carrier Error Code: 9500509). (400, 802fda02-db65-4412-a706-97d9cc1eef4a)
To help our work flow, we use notes feature alot between customer service and our shipping department. When customers make a change to an order or something customer service puts a note to our shipping department in an order. We really need an alert ...
Hello, I noticed the new Deliver By Date in the Shipment Details has replaced the position of the Ship By date. I think it would be super helpful to implement a filter for which dates are necessary or at least to move the Ship By date back to the top...
Shipstation needs to have a plan in between the Starter and Bronze plans that would cost $19.99 a month for 250 shipments. This would be a great fit for smaller growing business'. Thank you,
I have 3 x stores and I would like to hide the available shipping accounts depending on the store where the purchase originated in order to do rate shipping more efficient.Is there a way to achieve this?
I have inventory and some products has Aliases. Main Product A and Allisa Aa. Packing list will print location for main product but not for aliases. It will subtract stock from main product once Alias product ship but will ot print location for Aa (A...
I see from previous conversations that this topic was brought up 2 years ago. I'm creating a fresh conversation in hopes that this gets some priority. I'm new to Shipstation but my very first thought when setting up returns on my website was "how do ...
I use the export feature often on orders and shipments. It exports the coupon code that a customer uses but not the discount amount. I can see it in the order details but it does not export. Could you also include the original price as shown in the o...
It would be nice if a client could have access to their store in shipstation as a user and not be able to see all my other clients. I have 20 different stores set up and are all visible which prevents us from allowing the user permission to access th...
I am trying to puzzle out how to insert the domain authentication information (filling in three fields) in the ShipStation Settings/Sender emails but all I keep getting is a "Error loading DNS records. Please try again". I wonder if I'm the only one ...
I am trying to pay for a label, shipping UPS. getting error - License system not available. Is this a Shipstation or UPS problem?
It would be great if we could generate a report, or customize one, that show the box sizes used. When streamlining our supplies, we are interested in which boxes we use the most, and how often, etc. Right now, we don't have a way of easily obtaining ...
It would be helpful if the Shipping Cost report had a column to show how many boxes/packages a order has.
Again, I have had this issue for months now. Shipstation has done a virtual meeting with me where I showed the issue and they were going to show the video of the recording to a higher tech team. The last communication I have received was from May 9th...
Hi. I wanted to know if anyone could help me with the ability to change the 'on hand' and 'available' under inventory. For example, we have 1854 available for one of our products, but I want to change the 'on hand' to 1750. We would like for SS to de...
We've been using Shipstation for 4 years now to ship all of our ecommerce orders. Naturally we use the Shipstation Connect feature to make the process of printing shipping labels and packing slips more efficient. That being said, we encounter connect...
