ShipStation Community

hazemat

need to make an automation rule or product setting for hazemat shipping

"Verified" Column on "Awaiting Shipment" or "Orders" page

An optional column on the "Awaiting Shipment" page that would allow you to see at a glance what has been verified would be very useful. This feature already exists on the "Shipments" page which can be useful but it would provide more of a benefit on ...

Anyone Having Speed/Lag Issues?

Anyone else having speed/lag issues today? Nothing on Status.Shipstation- yet we continue to have slow processing. It's a headache.This, of course, is after I asked Shipstation to downgrade me for January, one day after renewal. We were forced to "up...

Checkout Rates for Shift4Shop

Please add Checkout rates Integration for Shift4ShopIt is there for other platforms

Include product add-ons in shipping confirmation

Customers are able to add product options when they place an order in my store. For example, if I am selling sun glasses, the customer has the option of adding a glasses case to their order. The glasses case is not a separate product but an add-on. T...

Editing the Item Options Field Replacement for Packing Slips

When using a product customization app for Shopify like Customily or Kickflip, a plethora of URLs are added to Order Summaries, which in turn are used for the Item Options Field Replacement. Normally this is good for production, but because ShipStati...

MyPost Business International HS Tarriffs

For international orders, HS tariffs are not added to the shipping label despite my having them in my settings. This needs to be fixed ASAP as this is why Australian customs will return parcels to the sender because it 'fails pre-departure checks'.

Get Orders Endpoint - Response ALWAYS Returns NULL for InternalNotes

Why would the internalNotes field be mapped to the order object when in fact orderNotes are NOT returned when making a request?Attached are screenshots showing an order with InternalNotes created and saved to the order via the Admin (Web) Interface. ...

B-CORP || Mileage Calculations to Enhance Sustainability Reporting

As part of our ongoing commitment to sustainability and transparent reporting, we are actively collecting data to assess and improve our environmental impact. In this regard, it would be very helpful if Ship Station could assist by creating a report ...

Adding hold at location service to shipment options for Fedex Shipments

When I go to FedEx account to add shipments there is an option to service options where you can select or choose "Hold at location" this feature is not available under " Other Shipping Options" for FedEx on shipstation.How can I use HOLD AT LOCATION ...

Auto-Expanding Multi-Order lines

Alphabetize Preset Groups inside Products Please

It would be awesome if you could alphabetize the Preset Groups inside Products, so we can assign Preset Groups to products and have the HS Codes and values for international shipments. It has no rhyme or reason on how these are listed now. I just wan...

Barcodes and Scanners Omitting Hyphens and Special Characters?

Hi All, We recently switched to using barcode scanners for a number of tasks, one of which is looking up orders and printing labels on ShipStation. A problem I'm running into is when we scan the barcode generated by ShipStation on packing slips (I've...

I created a custom packing slip, how do I use it with the w/ packing label option?

I created a custom packing slip. It works and is just fine. But I realized you can now set the printer for it to print the label, and then print the packing slip at the same time. When I use this setting, it will only print the default packing slip a...

When did having "Carriers" become a paid feature for a SHIPPING platform???

I just noticed on my credit card bill that my $59 Ship Station subscription now charges me $94/mo since July. When did having shipping carriers become a "paid feature" on a shipping platform? I also print labels... should I anticipate a "printing fee...

Ship in Batch Error Message When Validating: An error has occured

Has anyone met the problem when ship in batch? Recently when I tried to ship in batch, an error message of "An error has occurred" kept popping up. All the required shipping information is there. I have also tried to clean the data on my browser. But...

ShipStation Bug with Magento 2.4.4 Multi-Source Inventory

We have used ShipStation for several months now to handle all of our order processing and have been relatively happy with it. Up to this point, we have not used the Live Rates feature but now we would like to integrate that in. We started testing it ...

Scales Constantly Losing Connection

Hello. We have been trying to integrate ShipStation for about two months now, and can't seem to hit a comfortable point. Every day, we have scales losing connection, printers losing connection. Some mornings nothing gets recognized without multiple r...

Shipstation Address Validation Not Aligning With UPS Address Validation

We're having issues with the Shipstation address validation giving an "ok" to addresses that UPS later states are incorrect. Is anyone else having this issue?For example, we were just going through our latest UPS invoice and every single address that...

Huge issue with Combine Orders

If an order has been split and part of it has been shipped, when combining orders through the "Order Alerts" screen, the items that have already been shipped are added back into the combined orders so they look like they still need to be shipped. And...

Unique Serial Number(s) Capture

We need a field that gives us the ability to capture serial number(s) within shipstation before completely processing the order. My thought would be, when someone purchases one of our products it triggers the system to prompt for a serial or unique n...

Customs Form through API

Hi All,We are using the ShipStation API to create shipments for our orders. We have just added the Customs Declaration functionality (using the Shipments/Createlabel endpoint: https://www.shipstation.com/docs/api/shipments/create-label/).Having submi...

Shipping from another contry

At this time, a Ship From Location must be the same as the country the Account is registered in. Additionally, International Return Labels are not available. For example, I would like to pick up boxes from a partner in Portugal and have them delivere...

Is Shipstation going to fix the New Order Detail page before forcing it on everyone?

No transit time displayed, extra hover to get to packing slips, customs info moved to opposite side for no reason.

Custom Packing Slip with url image

Hi there,I am having an issue with a packing slip template. For each order we create 2 packing slips, one for the customer and one for the shop. We've set up the one for the shop to have a url image displayed in the bottom corner. The image is a tabl...

Scan to select orders for End of Day forms

When we are doing End of Day form, we have to select the orders by hand. It will take a lot of time and not efficient. Can add a feature that we can scan the order number barcodes to select? If so, this feature will help a lot...