ShipStation Features

I find Shipstation weak in terms of security vulnerabilities. Last month, my Stamps account was hacked and hundreds of emails were sent to my name. I think shipstation and stamps should provide "2FA authentication" security system. And optionally, th...

Tracking for 1st class? (ESE?)

Wish ShipStation would let me test, but I think the last time I tested a first class shipment on ShipStation it only told me after purchase they can't refund 1st class even though it's an unused label!I ship items like sports cards and tiny rubber pi...

Internal Notes placement higher on order details page or color the Intern Note icon RED.

The Internal Note should show near the top of the orders detail page. Sadly, it is one area that gets missed by our warehouse staff more often the I like. If they miss the icon being bolded in the order list, it is then also missed then the order is ...

failed to fetch installation from devices service windows 10 unable to open shipstation connect

Hi, Recently, We have the issue to open the Shipstation Connet and the error message: failed to fetch installation from devices service. And my OS is Windows 10 Pro and Windows 7 Pro. Both of the OS have the same issue to open the Shipstation Connect...

Customer email notification shipment created not getting sent out

Hi any one else having this ongoing issue that Customer email notification (shipment created) not getting sent out but the delivered one does we just get an error after creating every label ""Error converting value "[{"success":true,"message":""}]" t...

Ability to change order of Carriers/Services in dropdown?

In the dropdown for Shipping Services, the order of the carriers seems to be arbitrary (in our case, UPS, USPS then FedEx). While we do use automations and rules to automatically apply shipping services to our orders, we modify orders with USPS far l...

This is ridiculous

This is ridiculousafter finishing at least 7 I finally got logged in

Close Menifest

I am looking for any process through which I can close manifest automatically via rule engine or any other process

Ship Station not marking orders complete in WooCommerce or sending "Shipped" emails to customer

For the last two weeks Shipstation has not been marking woo commerce orders as complete or sending the customer email with the tracking info and shipment confirmation. Escalated to tech support over a week ago but support has been steadily declining ...

Option to Remove HS Codes Listed on Packing Slip

I have recently enabled HS codes to be transferred to Shipstation from my Shopify store which is super helpful BUT now I notice the HS codes are listed on my packing slips under each line item. It looks sloppy and confusing for the customer and is no...

Orders marked as shipped within ShipStation

why are customers not getting notified when there order was delivered and it doesn't update in the fulfillments tab it just says in transit

Compliance Report

Do you have a SOC2 report or any compliance report for audit purposes?

TFL ( The fulfillment Lab ) integration

Hello,We want to integrate TFL ( The fulfillment Lab ) as a fulfillment provider under shipstation account. But we're not getting that option, so we have reached to your support and they've suggested us to post this integration request here. As TFL i...

Feature Request

Allow the notes to buyer field to be accessed through the API. It is the only field that we can print in our current plan and It makes no sense that I can't update this field.

Adding items to pack slips

If anyone is looking for a way to add a component of and item to their pack slip, ship station has an add-on called Product Bundle. You do have to subscribe to it for $10.00 more a month. This is something a stumble across. Since you cannot edit an o...

Global Post - Drop off locations

Where do we drop off GlobalPost packages? GlobalPost's own website does not seem to have a drop off location database. I can see they have a distribution facility / location at JFK airport and offer a pickup service. Drop off is mentioned, but not ex...

Automation rule needs to add 'Charge shipping to recipient' option. 3rd party billing has 5% fee

Is there a way to setup ‘Charge shipping to recipient’ in Automation rule? I do not see that option. Now we use 'Charge shipping to 3rd party' if customer prefer to use their shipping account. There is 5% service fee charged by carrier like UPS with ...

Order Fulfillment Report/Insights

Hi there!My team wants to track our order fulfillment and how accurate we are in terms of shipping out inside of our lead times. I am surprised this is not a function of ShipStation already being that they have a Order Date, a Ship By Date, and a Shi...

Ship Date Adjustment

It would be really helpful if when making an adjustment to the ship date, say a few days in to the future, that the carrier information updated accordingly. Often, we want to see when a package would land if shipped on a specific date.

UPS Pick Up Error

Anone ever seen such a UPS pick up error? Missing or invalid ServiceCode (Bad Request, Carrier Error Code: 9500509). (400, 802fda02-db65-4412-a706-97d9cc1eef4a)

Note add/change alert

To help our work flow, we use notes feature alot between customer service and our shipping department. When customers make a change to an order or something customer service puts a note to our shipping department in an order. We really need an alert ...

Request Deliver By Date to be removed

Hello, I noticed the new Deliver By Date in the Shipment Details has replaced the position of the Ship By date. I think it would be super helpful to implement a filter for which dates are necessary or at least to move the Ship By date back to the top...

Monthly Fee

Shipstation needs to have a plan in between the Starter and Bronze plans that would cost $19.99 a month for 250 shipments. This would be a great fit for smaller growing business'. Thank you,

Is there a way to hide carrier accounts based on store?

I have 3 x stores and I would like to hide the available shipping accounts depending on the store where the purchase originated in order to do rate shipping more efficient.Is there a way to achieve this?

Inventory and Aliases

I have inventory and some products has Aliases. Main Product A and Allisa Aa. Packing list will print location for main product but not for aliases. It will subtract stock from main product once Alias product ship but will ot print location for Aa (A...

Reason for Return - Customization

I see from previous conversations that this topic was brought up 2 years ago. I'm creating a fresh conversation in hopes that this gets some priority. I'm new to Shipstation but my very first thought when setting up returns on my website was "how do ...

Export orders with discount

I use the export feature often on orders and shipments. It exports the coupon code that a customer uses but not the discount amount. I can see it in the order details but it does not export. Could you also include the original price as shown in the o...

setting up a user

It would be nice if a client could have access to their store in shipstation as a user and not be able to see all my other clients. I have 20 different stores set up and are all visible which prevents us from allowing the user permission to access th...

Configuring the domain authentication for outbound emails by the end of March 2024

I am trying to puzzle out how to insert the domain authentication information (filling in three fields) in the ShipStation Settings/Sender emails but all I keep getting is a "Error loading DNS records. Please try again". I wonder if I'm the only one ...