I found that when scanning a order and the package is already on the scale the weight will not be recognized until you lift it up and put it back on the scale (or scan before placing the package on the scale).Is there a setting that will allow me pla...
ShipStations’ “Automatic Address Correction” feature is changing our customers’ shipping addresses to their default billing address. This is an issue with our corporate accounts that want to ship to their satellite offices. It appears to be an interm...
I never migrated to the 2021 eBay configuration because apparently SS doesn't import the product's dimensions (or weight??), for reasons which I cannot imagine. Please fix / reintegrate this crucial feature.
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We started using ShipStation to ship our International orders, however, there is no field in ShipStation to add the customer’s tax ID in the SOLD TO section. I understand that is required on the commercial invoice, and thus we have to print out a pap...
SS used to regularly post about bugs, fixes, updates but there hasn't been one in 5 or so months. Just wondering!
The total amount you collect from a customer is taxable in most countries (EU/UK/Canada/Mexico/Australia/etc). (Product Total, shipping paid by customer, insurance paid by customer, minus discounts given to customer). The ONLY thing Shipstation inclu...
Hi does any one know how we can download a full weekly/monthly charge invoice for everything on our account ups,fedex,usps audited packagesaddress correction chargesdaily ups pickupsetcThank you in advance
It would be nice to be able to add a statement to the bottom of a label similar to that in the picture. THIS PACKAGE CONFORMS TO 49 CFR 173.4 FOR DOMESTIC HIGHWAY OR RAIL TRANSPORT ONLY
Anyone else having issues right now?
I find Shipstation weak in terms of security vulnerabilities. Last month, my Stamps account was hacked and hundreds of emails were sent to my name. I think shipstation and stamps should provide "2FA authentication" security system. And optionally, th...
Wish ShipStation would let me test, but I think the last time I tested a first class shipment on ShipStation it only told me after purchase they can't refund 1st class even though it's an unused label!I ship items like sports cards and tiny rubber pi...
The Internal Note should show near the top of the orders detail page. Sadly, it is one area that gets missed by our warehouse staff more often the I like. If they miss the icon being bolded in the order list, it is then also missed then the order is ...
Hi, Recently, We have the issue to open the Shipstation Connet and the error message: failed to fetch installation from devices service. And my OS is Windows 10 Pro and Windows 7 Pro. Both of the OS have the same issue to open the Shipstation Connect...
Hi any one else having this ongoing issue that Customer email notification (shipment created) not getting sent out but the delivered one does we just get an error after creating every label ""Error converting value "[{"success":true,"message":""}]" t...
In the dropdown for Shipping Services, the order of the carriers seems to be arbitrary (in our case, UPS, USPS then FedEx). While we do use automations and rules to automatically apply shipping services to our orders, we modify orders with USPS far l...
I am looking for any process through which I can close manifest automatically via rule engine or any other process
For the last two weeks Shipstation has not been marking woo commerce orders as complete or sending the customer email with the tracking info and shipment confirmation. Escalated to tech support over a week ago but support has been steadily declining ...
I have recently enabled HS codes to be transferred to Shipstation from my Shopify store which is super helpful BUT now I notice the HS codes are listed on my packing slips under each line item. It looks sloppy and confusing for the customer and is no...
why are customers not getting notified when there order was delivered and it doesn't update in the fulfillments tab it just says in transit
Do you have a SOC2 report or any compliance report for audit purposes?
Hello,We want to integrate TFL ( The fulfillment Lab ) as a fulfillment provider under shipstation account. But we're not getting that option, so we have reached to your support and they've suggested us to post this integration request here. As TFL i...
Allow the notes to buyer field to be accessed through the API. It is the only field that we can print in our current plan and It makes no sense that I can't update this field.
If anyone is looking for a way to add a component of and item to their pack slip, ship station has an add-on called Product Bundle. You do have to subscribe to it for $10.00 more a month. This is something a stumble across. Since you cannot edit an o...
Where do we drop off GlobalPost packages? GlobalPost's own website does not seem to have a drop off location database. I can see they have a distribution facility / location at JFK airport and offer a pickup service. Drop off is mentioned, but not ex...
Hi there!My team wants to track our order fulfillment and how accurate we are in terms of shipping out inside of our lead times. I am surprised this is not a function of ShipStation already being that they have a Order Date, a Ship By Date, and a Shi...
It would be really helpful if when making an adjustment to the ship date, say a few days in to the future, that the carrier information updated accordingly. Often, we want to see when a package would land if shipped on a specific date.
Anone ever seen such a UPS pick up error? Missing or invalid ServiceCode (Bad Request, Carrier Error Code: 9500509). (400, 802fda02-db65-4412-a706-97d9cc1eef4a)
To help our work flow, we use notes feature alot between customer service and our shipping department. When customers make a change to an order or something customer service puts a note to our shipping department in an order. We really need an alert ...
