I constantly get the warning, “!! These labels have already been printed, print again?”Which is a great idea to have that warning… except that it is never true. I can generate postage and before I even have a chance to print anything at all, the syst...
Hello,We seem to be finding out about updates to the ShipStation by accident. We would like it if you would consider sending notifications to your users letting us know when you have updated features that you have launched. This way we can shut our s...
This person wants a 3X instead. They made a mistake. Not a rare thing in online orders.Am I going nuts or was there NO WAY to do this for like 5 years and they recently FINALLY added the ability to do this very basic thing and now I CANNOT FIND ANY W...
I love Shipstation but I am considering moving my business to Easypost. Currently they are the only platform that I know of that will rate shop in bulk. Since the majority of my orders already have weights and dimensions configured, the only thing I ...
I have downloaded all three APPs above. ShipStation should evaluate integrating with Customer Hub and Return Prime. I realize ShipStation offers a Return Portal, however, it only seems to allow for the merchant to pay for returns. Return Prime gives ...
why does it take so long for etsy orders to show up in shipstation?usually takes 1 hour or longer to show up in shipstation
Is there any plan to integrate Custom Package selection into the Shipping Strategies feature?I'm aware that I can add an automation to input custom dimensions and weight before the strategy is selected, but it would be much easier for our workflow ju...
We're a new ShipStation customer and configured on the 'Live Rate Calculation Method' Beta. Our hope for this Beta was to be able to present more accurate rates at checkout based on weight/dimensions. It seems to help on straightforward orders of sin...
On Products, there is an override the imported name option. This option can only be checked within the web user interface. It is not available when exporting products to edit in bulk.It would save a great deal of time to be able to edit this in bulk ...
I found that when scanning a order and the package is already on the scale the weight will not be recognized until you lift it up and put it back on the scale (or scan before placing the package on the scale).Is there a setting that will allow me pla...
ShipStations’ “Automatic Address Correction” feature is changing our customers’ shipping addresses to their default billing address. This is an issue with our corporate accounts that want to ship to their satellite offices. It appears to be an interm...
I never migrated to the 2021 eBay configuration because apparently SS doesn't import the product's dimensions (or weight??), for reasons which I cannot imagine. Please fix / reintegrate this crucial feature.
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We started using ShipStation to ship our International orders, however, there is no field in ShipStation to add the customer’s tax ID in the SOLD TO section. I understand that is required on the commercial invoice, and thus we have to print out a pap...
SS used to regularly post about bugs, fixes, updates but there hasn't been one in 5 or so months. Just wondering!
The total amount you collect from a customer is taxable in most countries (EU/UK/Canada/Mexico/Australia/etc). (Product Total, shipping paid by customer, insurance paid by customer, minus discounts given to customer). The ONLY thing Shipstation inclu...
Hi does any one know how we can download a full weekly/monthly charge invoice for everything on our account ups,fedex,usps audited packagesaddress correction chargesdaily ups pickupsetcThank you in advance
It would be nice to be able to add a statement to the bottom of a label similar to that in the picture. THIS PACKAGE CONFORMS TO 49 CFR 173.4 FOR DOMESTIC HIGHWAY OR RAIL TRANSPORT ONLY
Anyone else having issues right now?
I find Shipstation weak in terms of security vulnerabilities. Last month, my Stamps account was hacked and hundreds of emails were sent to my name. I think shipstation and stamps should provide "2FA authentication" security system. And optionally, th...
Wish ShipStation would let me test, but I think the last time I tested a first class shipment on ShipStation it only told me after purchase they can't refund 1st class even though it's an unused label!I ship items like sports cards and tiny rubber pi...
The Internal Note should show near the top of the orders detail page. Sadly, it is one area that gets missed by our warehouse staff more often the I like. If they miss the icon being bolded in the order list, it is then also missed then the order is ...
Hi, Recently, We have the issue to open the Shipstation Connet and the error message: failed to fetch installation from devices service. And my OS is Windows 10 Pro and Windows 7 Pro. Both of the OS have the same issue to open the Shipstation Connect...
Hi any one else having this ongoing issue that Customer email notification (shipment created) not getting sent out but the delivered one does we just get an error after creating every label ""Error converting value "[{"success":true,"message":""}]" t...
In the dropdown for Shipping Services, the order of the carriers seems to be arbitrary (in our case, UPS, USPS then FedEx). While we do use automations and rules to automatically apply shipping services to our orders, we modify orders with USPS far l...
I am looking for any process through which I can close manifest automatically via rule engine or any other process
For the last two weeks Shipstation has not been marking woo commerce orders as complete or sending the customer email with the tracking info and shipment confirmation. Escalated to tech support over a week ago but support has been steadily declining ...
I have recently enabled HS codes to be transferred to Shipstation from my Shopify store which is super helpful BUT now I notice the HS codes are listed on my packing slips under each line item. It looks sloppy and confusing for the customer and is no...
why are customers not getting notified when there order was delivered and it doesn't update in the fulfillments tab it just says in transit
