SO whats now ? cant close shipment ?
i try different computers,the End of day, just runing for like 30 mins,....this is major problem.. ------------- ok after a hour trying, finnlaly get it out.
Forum Posts
CUSTOMER SUPPORT CONTACT NUMBER
Why doesn't shipstation have a contact phone number? I get it, during the pandemic it was difficult. Now everyone has adapted to remote service. Forums are for non-urgent discussions. Forums are not for customer service troubleshooting. I ship out do...
Itemized invoice
I switched from Unishippers where I was used to an itemized invoice. I could see when I paid for a label and when UPS added a surcharge I could see that too. With Shipstation you have no way of telling what you are paying for the actual label in the ...
No Automation Rule or Bulk Edit option for selecting "Service Default" in Config. Ship. for FedEx
There is no Automation Rule or Bulk Edit option for selecting "Service Default" in Configure Shipment for FedEx. It is simply missing from the dropdown menu. We have to manually edit every package in Configure Shipment for this or we get charged a de...
🚨 20+ Amazon Orders That Never Synced
In the debacle that is the Amazon integration, I woke up to an email from Amazon letting me know I had orders that hadn't shipped. Sure enough, there are over 20 orders from last Friday that never synced from Amazon into ShipStation. Keep in mind, I'...
Need some guidance with Field Replacements (Shopify)
The Client uses Shopify and this is what the packing slip currently looks like:Packing Slip Its separated with pipes and currently have no idea how to separate them. Is there a process on Shopify that I can manipulate to send ShipStation only the par...
Quickbooks Integration has NEVER worked for me, multiple emails to support have yielded nothing
Good evening - Hoping that a more publish shaming of ShipStation might get someone to actually consider picking up a telephone and calling a customer.. wait, who am I kidding, these SaaS companies like ShipStation think that they are too busy to talk...
New Version/Old version
so I tested the new version of SS and now I want to go back to old version. How do I do that? I can't find a "switch back" option.
[Solved] Create & Printer Label Shows Error
Update:Solved. Need to add phone number in the "ship from location" box.--------------------------------------------------------------------------------------------------------------------------------------------------------Hi guys, I am going to cre...
Limit on Barcode presets?
Is there a limit on how many presets that I can use as barcodes? We have quite a few box sizes that we would like to have all on as a barcode. I have ran out of hotkeys to assign the package presets to. Heres the funny part. I have one preset that wa...
Incorrect tracking information / invalid label (V3)
@Manager-Erin So here we are... yet another V3 blunder... I shipped an order to Brooklyn, NY via USPS Priority on June 30. The tracking now indicates that the package was delivered on May 16, to an address in Virginia. How is this even possible? I ha...
Shipping shopping ?
Hi there, i would like to know if we have in ship-station shipping shopping, meaningwhen i have 1 LB box shipping from FL>CA i would like to see best shipping option, as we have accounts with all major shipping Carriers sometime UPS is MUCH cheeper t...
Search by tracking number
So search by tracking number does NOT work in the Shipping tab. It does work in the Orders tab. This makes no sense.
New ShipStation Connect - wrong weight from scale
I "upgraded" to the new version of ShipStation Connect yesterday. Now, when using my scale to ship a package, the totally wrong weight is entered. Anybody else run into this problem? It is very frustrating having to manually enter in the weights.
USPS international first class package max length 22"
The max length for USPS first class international packages was 24". But when I tried to ship a package yesterday, the message "First-Class packages cannot exceed 22" x 18" x 15"". came up. It would not allow me to ship a 24" long package. I went to t...
Collaborator Access
It doesn't look like there's a built in option, but it would be phenomenal to be able to collaborate with other shipstation accounts. We are bringing in a new item into our shopify store, that will be directly fulfilled by a partner brand. Issue bein...
WHY CANT I ACCESS MY ACOUNT... KEEPS SAYING PERFORMING MAINTENANCE....
This is beyond ridiculous.
Ship From Company name not being pulled from "Ship From" profile.
When needing to drop ship a package, we've set up a number of "Ship From" profiles. This process seems to be pretty straight forward. You enter the "Full Name", "Company Name", "Address", etc. of the company that the package(s) are being "sent from"....
Seeing Tags in New Interface
Hello, I would like to see the tags for all the orders when looking at the Orders Dashboard. The new interface doesn't seem to give me that option or I am looking in the wrong place. I know you can filter by tag but I need to see each tag on the whol...
Allow changes to order lineitems
I've never understood why Shipstation does not let me make changes to order lineitems. I CAN do this for orders created manually, but not to orders pulled in from my store. This would be helpful overall, but especially since Shipstation does such a m...
WTF, performing account maintenance? I have orders to ship!
A little heads up would have been appreciated!
Problems and reaction time with new version
Hello. Is everyone experiencing huge lag times when processing orders? For example, just toggling through new orders or changing shipping methods? Also, is everyone still getting Amazon and eBay orders downloaded into shipstation with no shipping met...
International tracking
I sent a package internationally and it was first sent to one of those USPS central locations, and was supposed to go to the international destination from there. However, the tracking number shows "Delivered" to this central location a week ago (Jul...
Email about new ShipStation Connect Version Today
Today I received an email that said a new SS connect is out with "new features"... is this trap? Has anyone installed the new version and not lived to regret it? Printing was never an issue for me so I'm surprised to see a new version of connect came...
Email Template [Item List] no longer provides link to product(s)
Reached out to support but got no answer so trying here. Before the last update our shipment notification email sent to buyers after a purchase used to show the product(s) purchased in the email with links where the buyer could click and get forwarde...
Is it just me....or is there basically no support at shipstation????
I have not been able to connect my store and have been requesting support for 5 days now.Do they have a phone #?
How does UPS bill for DDP shipments through shipstation?
There is no clear information. One time I used it, the shipment went through from the US to Canada and I never got a bill or anything. The second time I tried, UPS sent me an email directly once the package was ready for clearance and asked if they w...
Failed Postage should not be included in the Pick List!
I had a suggestion about when a postage label fails to print due to an error. When the label fails, we get a notification in the label queue that says "8 completed 2 failed" with the option to download the labels and the pick list. Please see the ima...
