I see from previous conversations that this topic was brought up 2 years ago. I'm creating a fresh conversation in hopes that this gets some priority. I'm new to Shipstation but my very first thought when setting up returns on my website was "how do ...
I use the export feature often on orders and shipments. It exports the coupon code that a customer uses but not the discount amount. I can see it in the order details but it does not export. Could you also include the original price as shown in the o...
It would be nice if a client could have access to their store in shipstation as a user and not be able to see all my other clients. I have 20 different stores set up and are all visible which prevents us from allowing the user permission to access th...
I am trying to puzzle out how to insert the domain authentication information (filling in three fields) in the ShipStation Settings/Sender emails but all I keep getting is a "Error loading DNS records. Please try again". I wonder if I'm the only one ...
I am trying to pay for a label, shipping UPS. getting error - License system not available. Is this a Shipstation or UPS problem?
It would be great if we could generate a report, or customize one, that show the box sizes used. When streamlining our supplies, we are interested in which boxes we use the most, and how often, etc. Right now, we don't have a way of easily obtaining ...
It would be helpful if the Shipping Cost report had a column to show how many boxes/packages a order has.
Again, I have had this issue for months now. Shipstation has done a virtual meeting with me where I showed the issue and they were going to show the video of the recording to a higher tech team. The last communication I have received was from May 9th...
Hi. I wanted to know if anyone could help me with the ability to change the 'on hand' and 'available' under inventory. For example, we have 1854 available for one of our products, but I want to change the 'on hand' to 1750. We would like for SS to de...
We've been using Shipstation for 4 years now to ship all of our ecommerce orders. Naturally we use the Shipstation Connect feature to make the process of printing shipping labels and packing slips more efficient. That being said, we encounter connect...
Add the ability to bulk update bundle products by using a CSV file to import the components of a bundle product.
I find it to be a huge disadvantage to be unable to reprint a label WITH its pack slip.Yes, you can print them separately but I have multiple orders that didn't print out (due to a printer issue) but because they are considered to be "printed already...
The Transaction ID is reported when you purchase/fund your account. It does not provide Tracking number when a label is printed.Please add Tracking number this to the Invoice ReportExample!
Once an order has been verified via the "Scan to Verify" you can see this when you open each order up, but there is no way of viewing or exporting the date that the order was verified. It would be great to see this as a column on the orders view, so ...
I will probably be ending my subscription very soon after saving money shipping through eBay / Fedex Ground I kept telling the agent this is not normal but she insisted that the only solution was to come to this lame blog and write a negative review....
We just received the notice that the price for our current Enterprise Level account would be doubling from $159 to $324 a month. The price increase includes a subscription increase to $229 and then another $95 to access our existing carrier accounts ...
Issue: The tracking number is not appearing on the account balance history report. This would greatly aid in locating refunds and reconciling claims.I reached out to support, who stated:"Refund information can only be found in the Account Balance his...
When viewing my shipments on shipstation.com desktop, i can't export all the data for my shipments at once. When creating a custom export, the option to include my Shipment Number isn't available. However, it is available when customizing my columns ...
I have been using ShipStation for years but since I have switched to the new layout there is a bug when marking an order shipped if a label was voided. For example if I make a batch of orders and one of the products should have been drop shipped or w...
It would be great to be able to add tags to orders during the scan and verify process. We often have a list of items where one item is out of stock and the scanning cannot be completed. Our despatch team places a tag on the order so that our customer...
We are experiencing issues with ShipStation printing through shipstation connect. We can print directly to the print without any problems. Is there a fix for this yet?
I would like to have batch numbers to printed on packing slips. When a batch is created, that batch number I would like to be printed on the packing slip and so forth with other batches created.
Is anyone using qb manufacturing and wholesale enterprise desktop that is hosted and is able to import orders from shipstation? If yes, what host are you utilizing?
When we were forced to switch from the Legacy version of ShipStation, we lost the ability to restore orders. Previously, if we had shipped an order and it was damaged in transit, we would restore the order to be shipped back out. This required very l...
I'm so angry about this update. I've not enjoyed the new version since it came out and refused to work with it so we kept the old version going until we were forced to transfer to the new version recently. Everything about the new version bothers me ...
The new version has removed this and it's a critical part of our business. We reship orders all the time. Our orders are big and expensive. Mis-ships can be very costly for many reasons, not the least of which is customer trust. I have no idea why on...
What is the correct method for reshipping a returned order using Shipstation V3?With V2 I simply click "Restore" on the existing shipment then create a new label. With V3 "Restoring" the order does not work because all products are removed from the o...
I am trying to find a report that would tell me how much we paid in duties to Canada so I can accurately charge our client. Does anyone know where we would find this information? Thank you!
Hi, It would be helpful if shipstation could support multipackage shipments via API. Thanks, Anjali
Sometimes we create shipments more quickly than Amazon wants to accept them, which results in our orders appearing unshipped to Amazon and Shipstation receiving a 429 error back. Then our account at Amazon gets a wrist slap for not shipping orders in...
