Hi there,I am having an issue with a packing slip template. For each order we create 2 packing slips, one for the customer and one for the shop. We've set up the one for the shop to have a url image displayed in the bottom corner. The image is a tabl...
When we are doing End of Day form, we have to select the orders by hand. It will take a lot of time and not efficient. Can add a feature that we can scan the order number barcodes to select? If so, this feature will help a lot...
Hello,Most of my products are personalized. Amazon has the ability now to use a custom now box When a customer entered personalization it's should be imported to the ship station and printed on the packing slip. Now I have to go to the Amazon dashboa...
Is there a keyboard shortcut to reprocess automations? I have a tag setup in automation but I have to go into settings, automation, reprocess each time I create a new manual order.
I believe SS needs a feature that allows for multiple hold folders. We sell personalized products that need customer approval of proofs. We end up putting the orders on hold while we wait for a response. During the holidays we have hundreds of orders...
Shipstation highlights multiple item quantities with a yellow box. When I first started with Shipstation, it was a red box, which is way more noticeable. The yellow is very bland, and we've had issues with missing the correct quantity. We need a more...
It's still not possible to see if an order has been delivered when using Royal Mail.Why has this not been implemented? It's obviously a very important thing to know.Aftership have this feature with Royal Mail so it must be possible.J
Hi, I have an IT-related question regarding ShipStation Connect. We need to silently install and deploy ShipStation Connect to multiple users. We use a software deployment tool called PDQ Deploy. I discovered that the "/S" parameter works great for t...
Good time of day, everyone.On November 28th, I closed orders through Shipstation for November 27th for Amazon accounts. Shipping notifications were successfully sent to Amazon, according to the information received from Shipstation. However, these or...
Does this feature exist? We have customers who modify their orders and remove products. If you split the shipment and exclude the removed items the second shipment sits idle forever.
Say I have a bundle product called bundle1 that contains item 1 and item 2. I have item 1 set to Autosplit. So when bundle1 imports to Shipstation it splits item 1 from item 2 into a new shipment. The logical thing to me would be for the product ship...
HOW IS THIS NOT POSSIBLE? Today I was contacted by a customer who said that we'd put the wrong amount in the customs info. He has to pay VAT on his end, so it's an important error to fix. All i need to do to fix it is send UPS an updated customs form...
We have been getting lots of reports from our customers that they are not receiving email notificaitons with tracking information. We finally got around to testing this and confirmed. We are currently integrated with:Amazon, Walmart, Woocommerce and ...
I keep getting an error that won’t allow me to select a subscription tier. It allowed me to cancel my subscription, but it won’t let me now select a subscription tier at all. It just says “Failed to change billing plan, please try again.” I’ve tried ...
When including a return label with an outgoing shipment, it would be great to have the ability to select a different package size/weight than the outgoing package. For example, our at-home test kit has a large 2 pound outgoing box, but customers retu...
I have spent a few hours with your Customer service to try and get this problem fixed and there is no way to do it according to them. I have 1900 orders that were part of our first Pre-order. The system automatically processed everything but did not ...
I'm having issues scanning the Packing list Barcode to open the order.I'm on a PC running chrome, tried 3 different scanners models, tried clearing the browser's cache and running from incognito mode. I always get the same result. Scanning the bar co...
Last night I received an email that my Shipstation account was cancelled for non payment. Its true that the CC occasionally reaches its (low) limit but I check and there was sufficient balance for the bronze fees. So I go into the user back end to re...
Shipstation has replaced Shipsurance with Parcel Guard but removed all mention of Shipsurance while we still had a Shipsurance balance. What is going on?? Where is everyone's Shipsurance balance??
Is there any way to create a combined order via shipstation api? if in advancedOptions i set mergedOrSplit true and the merged Id and creates the order, it creates just a single order, not a combinedIt create this: instead creating this:
Is there any way of updating a item of a combined order?
How to add a gift/sample to an Amazon order thus include this gift item to the shipment and allocate it in your inventory?Neither Amazon.ca nor ShipStation allow to modify orders.Creating a duplicating manual order, copying all the order information ...
Is there a feature anywhere that allows you to add inventory to the system through scanning a UPC/SKU barcode? We grow plants and manually count our inventory as we transplant. It would be helpful if there was an option to scan the items to have a mo...
Hi team,I've noticed that occasionally my automation rules are not being applied. I used to never have this problem. But now the only workaround is to refresh my orders, then go to automations and reprocess the rules. Then everything gets fixed. Is t...
How can i update a shipstation order item when a order is combined?When using the update endpoint, it updates the record that i want based in the orderItemId, but it duplicates the other combined item
UPDATED to add: Shipstation has just told me that I will not know what my USPS rates will be until tomorrow, after they have already been changed.This is the first time in over 10 years of being a customer that I am flat out disappointed in Shipstati...
We would love if there was an option to add an available inventory column to the awaiting shipment section in the orders tab. Some of our products are made-to-order, and some we keep in inventory, so it would be nice to see at a glance if an order ca...
Do you have this currently?
As of now, the way that the order import system is set up is that it is not be able to automatically refresh and clear the error without manual action.Once an error appears on a store connection, it won't keep trying to run imports automatically.Plea...
