Label batch stuck on 'Validating'
I am trying to print a batch of labels and it's just stuck on this popup:My shipping is stopped until I can figure this out. Any advice, Shipstation?!?
Forum Posts
Automatic Store Updates
Need to be able to pick how often the automatic updates happen. Once an hour is not nearly enough. You should be able to pick how often it will automatically update (15 Minutes) instead of constantly coming over and manually refreshing and then the m...
Android Mobile Out of Order
Anyone notice packing slips printing out of order this week? I'm pretty sure this is something to do with being API subscription orders that are all processed around the same time. But the sequence in my bigcommerce is correct. In bigcommerce sorting...
Is there a way to add an image on the packing slip footer section?
Hi Community, Is there a way to add an external source image on the packing slip footer section? I am trying to add a QR code but only see white spaces on the image box! Any leads would be appreciated!
Add buyer's phone number to packing slips.
I am trying to find a way to add the buyer's phone number to our packing slips, the same way we have the recipients phone number displayed. I have familiarized myself with the list of packing slip field replacements in custom templates, and while [Re...
Resolved! Map Requested Service
Is the Map Requested Service feature unavailable? I've been trying to map services for a few weeks but keep getting an error message.Thanks!
Canceled Order Outbreak!!
My fellow retaliers and me, have been receiving a rash of orders (which is good), but they receive notification of shipment, and then send an email to cancel the order. Knowing that the order is on the way. They even are bold enough to ask if they ca...
Can not modify preset shipping preferences
Stuck on this one and chat tech support was worthless as usual. I can't modify or delete our existing shipping presets. When I click on manage presets I get a spinning cog that never goes away (see attached photo). Before it used take you to a new po...
New order view missing customs declaration tab
Very frustrated to see the new order view does not show or allow to see/edit customs declaration. In order to change quantity/price/description you have to switch back to the old view on top of the window every time you open a new order.
Sorting orders that have been grouped by criteria
In an effort to optimize picking in our warehouse and minimize multiple trips to the same stock locations, we add grouping to our Orders screen list to group by two levels. First, by Number of Line Items and second by item SKU. The resulting grouped ...
Refund Account's Balance
In my account it says I have money. If i'll cancel my subscription will the funds come back to my credit card?
ShipStation Connect: Minimize to taskbar
I am sure I am not the only one that has ShipStation Connect installed on a regular workstation. It is annoying that you cannot minimize it. I would love to see a way to minimize it into the Taskbar next to the date/time or at least just be able to m...
French Packing Slip
Is there a project in place to provide French translations for packing slips when French customers place orders?
cancellation confirmation popup - number of order
HiWhen we do a cancelation, we don t have any count of orders on the popup of confirmationAn employee can select one order > Other actions > Cancelbut he can also by mistake click on the case "all page" > other actions > cancelYou need to add the ord...
Error updating - see more
anyone having an issue Updating Amazon.com orders?
SKU Name Override Not Working On Every Order
Anyone else having issues with their SKU name overrides in shipstation? A couple months ago it worked 100% of the time but now its only working randomly. Reprocessing automation rules does not work either. I haven't changed any settings or anything. ...
UPS Label - Prepaid Option vs 3rd Party Billing
Hello,Does anyone know how to get Prepaid Option on UPS label? Shipstation only offers 3rd party billing which shows up on the UPS label.We use Supplier account and they require Prepaid Option - P/P on UPS label.
Filtering shipped orders and batches
I currently need to filter out/mark the shipped orders within a batch. I ship alot of products but some within my daily batch dont make it to end of day. I need to filter them out and remove them so I can complete my paperwork. I need to keep all my ...
IP Blacklist
We received several complaints from customers that they did not get notifications that their orders had shipped. We took a look at our shipping notification emails and found that the IP they were being sent from, via Sendgrid, was blacklisted in seve...
Prioritize User (Scale/ Printer)
Hi, I am asking that is be possible to get a setting to prioritize which user on the accounts printer/ scale is being used. At this point we are taking a lot of time of we have to refresh or if something is not working having tom find our user name, ...
exporting data from Shipstation on Standalone Product Details page, "description"
Hello ,I am trying how to find out how to download import/export some data from shipstation.On the Standalone Product Details pageunder attributes, there is a field that says "description"we use that field for our item bin locationI want to find a wa...
Labels not printing - Shipstation not loading
I am having a reoccurring issue with labels not printing without reloading shipstation after orders are already batched. If I don't do this, the page will just continually load but no labels will populate. I also have an issue when trying to print la...
eBay Migration. Item/product dimensions won't import, true or false?
Haven't done the eBay migration yet. Wanted to ask other users about something. The migration guide says that "calculated dimensions for single item orders" are not imported. Does this mean that for all orders of a single qty / item, ShipStation will...
Automatically adjust the weight when splitting/combining orders
It would be great if the weight could be automatically adjusted when we combine/split orders.
After splitting the order, the total amount paid is not adjusted automatically
I would like to leave a feedback. When splitting the order, it won't show the calculated paid total on the screen of the partial order which is kind of annoying. For example, if we have a larger order that we need to split, I have to sit and calculat...
Weights from Fairbanks Scale intermittently moving the decimal point
We are using V3 and have a Fairbanks scale connected to ship station. Usually, the weights import into ship station correctly, but many times a day, they start importing the wrong weight. It's like the decimal place moves 1 digit over. For example, a...
shipstation cannot reach order landing page after login
after login, shipstation page keeps refreshing itself without landing to order pages nor any pages, anyone have similar issue?
Allow for Shipping Cutoff Times to be selected for individual carriers
Being able to select different shipping cutoff times for different shipping carriers will make life easier for shippers and carriers. Most all companies use more than one carrier to ship packages. Our company, and many others like us, utilizes pickup...
Missing Batch
I processed a batch today and after hitting continue my batch cleared and it says o now. It's not showing up in my print queue either. I know sometimes you have to refresh or log out and in due to server lag. But I am unable to locate it anywhere and...
Export Orders Automatically
Is it possible for Shipstation to set Automation Rules that allow the user to export orders automatically to a csv file on a specific time with set criteria for filter?Or is it possible to Orders to be synced to a Google Sheet and allow export of ord...
