Highly recommend not shipping UPS via Shipstations account as if you have a claim your are screwed. We have a package where tracking clearly shows the item is not delivered and every time we contact Shipstation "support" we are told they will get bac...
Shipstation have disabled the give feedback / opt out from the new layout button as "ShipStation plans to keep improving this new layout as our users' needs change and grow. at the moment ShipStation will be migrating all users to the new layout as t...
I don't like the new layout of the order details popup at all. I used to be able to scroll through the orders one-by-one and see the items purchased, set the postage details (shipping method, weight, dimensions, etc) and enter comments to the buyer o...
It seems a bit odd that there is not an option to display ALL real time shipping rates to our customers when they are checking out. Shipstation filtering out all of the other more expensive options is a nice touch, but customers aren't always looking...
In order for us to grow dropshipping, we need a way to automate the service selection to the 3rd party shipping account to avoid errors. It appears that there is an option to select the service within the automation rules, however, the service list o...
As our company, like many others, is looking for cost savings opportunities, we came across the USPS Automated Flats option. This shipping option delivers in a timely fashion, and is significantly cheaper than our current offering. However, there are...
I have to log in every time, regardless of the time that has passed. I am using what I believe to be the most recent version of Edge.
Hi, I have multiple users in my account for different purposes, and I have some automation jobs to assign orders to specific users. However, each time one user adds orders to a batch, those orders are being automatically reassigned to that user. The ...
As the title states, we're trying to figure out how to cancel a label in ShipStation and get refunded for the purchase price. We know how to create another label, but we don't see the option for canceling and getting a refund for the first label. Tha...
I hope that somebody can help. I know that it is communicating because when I remove something required it lets me know something is missing. With everything valid though, I get no returned response and the order doesn't show up in ShipStation. Any i...
Recently SS increased their subscription cost which is understandable and was accepted. Then they quietly reduced the number of shipments allowed in that plan forcing you to upgrade. Is anyone else facing this same?
I am trying to find Shipstations published policies that they keep referring to
How can i set up postage without a website? Please help. Paul
ParcelGuard isnt working on the new USPS Ground Advantage service. Still works on USPS First Class.
Our ERP system is pulling all orders from ShipStation, and using the ShipStation interface for label printing and packaging. All of our orders are pulled from separate different sales channels. Etsy, Shopify, and WooCommerce, our product SKUs contain...
Hi. It would helpful if we could send an ad hoc email to customers from Ship Station, especially from the order screen. There are times we need to ask for customer feedback before we ship and it would be nice not to have to switch systems to reach ou...
When I print a label directly from the Orders tab, my Label Queue has a red indication like an unread email or the like. This is unnecessary as the label has been already printed, and the order shipped. To remove the annoying red dot, I have to click...
In ShipStation > Settings > Store Setup > Shopify Store Setup > Custom Field Mapping, please ask ShipStation developers to add the Option of Shopify Order Name, because the Shopify Order Name is the actual Order Number, while the Shopify Order ID is ...
This has to be a feature in Shipstation. All of our orders are in USD , and there is no way we can convert all into CAD just because region account is based in Canada. Please let us know if there is any plan to implement this. I know this feature has...
Would love to be able to upload a batch spreadsheet (csv with multiple locations) and get pricing for all locations on the spreadsheet so that we can verify we are getting the best prices with each location.
How to ship from a customers location to my location that wasn't shipped thru shipstation
I am trying to print a batch of labels and it's just stuck on this popup:My shipping is stopped until I can figure this out. Any advice, Shipstation?!?
Need to be able to pick how often the automatic updates happen. Once an hour is not nearly enough. You should be able to pick how often it will automatically update (15 Minutes) instead of constantly coming over and manually refreshing and then the m...
Anyone notice packing slips printing out of order this week? I'm pretty sure this is something to do with being API subscription orders that are all processed around the same time. But the sequence in my bigcommerce is correct. In bigcommerce sorting...
Hi Community, Is there a way to add an external source image on the packing slip footer section? I am trying to add a QR code but only see white spaces on the image box! Any leads would be appreciated!
I am trying to find a way to add the buyer's phone number to our packing slips, the same way we have the recipients phone number displayed. I have familiarized myself with the list of packing slip field replacements in custom templates, and while [Re...
Is the Map Requested Service feature unavailable? I've been trying to map services for a few weeks but keep getting an error message.Thanks!
My fellow retaliers and me, have been receiving a rash of orders (which is good), but they receive notification of shipment, and then send an email to cancel the order. Knowing that the order is on the way. They even are bold enough to ask if they ca...
Stuck on this one and chat tech support was worthless as usual. I can't modify or delete our existing shipping presets. When I click on manage presets I get a spinning cog that never goes away (see attached photo). Before it used take you to a new po...
Very frustrated to see the new order view does not show or allow to see/edit customs declaration. In order to change quantity/price/description you have to switch back to the old view on top of the window every time you open a new order.
