ShipStation Features
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Import orders as split

I would like to suggest a feature where orders can be imported as split rather than combined and having to split them manually. The new version is cumbersome when splitting orders and very slow. I have tried clearing cookies and all that stuff and it...

loriw by New Contributor
  • 1083 Views
  • 2 replies
  • 0 kudos

Bulk Update Weight

I can't seem to get the weight button to work when trying a bulk update. The weight button will read my scale in a normal shipment.

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Combine shipment

In SHipstaion documentation I found the description of the Combine Shipments feature: If you have multiple orders you wish to combine into a single shipment, use the Combine Shipments option. Combine Shipments allows you to combine items from separat...

michaelr by New Contributor
  • 1646 Views
  • 3 replies
  • 1 kudos

Create Return Labels for FBA?

Our client wants to email Shipstation return labels to customers for products that were fulfilled through the Fulfillment by Amazon (FBA) service. According to this (https://help.shipstation.com/hc/en-us/articles/360026141951-Fulfillment-by-Amazon-FB...

od2o by First-timer
  • 463 Views
  • 0 replies
  • 0 kudos

Email Support Request Immediately Marked as Solved?

I just submitted a support request via email. Shortly after, I went to My Cases to add some additional relevant information. I was surprised to find my support issue there, but marked as "solved." This was approximately 10 minutes after I submitted t...

Austinite by Occasional Contributor
  • 1247 Views
  • 2 replies
  • 0 kudos

Package Preset as Automation Action

Our company ships items that are too large to combine. They ship as single units, but we must go in and split this shipment into multiple packages manually. We would be grateful if there was a way to automate this task, like setting an order with X q...

ChrisCross by Occasional Contributor
  • 850 Views
  • 1 replies
  • 2 kudos

Edit checkout for Lightspeed

Hi, all! I currently use Lightspeed for my e-comm - and am definitely too deep now to change over to another platform - but noticed that there is a Checkout option within ShipStation only available for Shopify/Wix/whatever else that allows you to edi...

bharris by First-timer
  • 447 Views
  • 0 replies
  • 0 kudos

Inventory Management

Does Shipstations inventory management feature adjust when multiple stores sell the same item? I have my WooCommerce and eBay shipping same items and I want to be able to have my inventory adjusted automatically when something sells on either platfor...

NEV by Contributor
  • 905 Views
  • 1 replies
  • 0 kudos

Resolved! Scan to verify requires to press enter on keyboard?

Every time that I scan an item within Scan to Verify page, it doesn't verify the item until I scan AND press enter on my keyboard. Yet every once in a while when I play with either the shipping and or the verify page, Ill go to scan an item and... BL...

NEV by Contributor
  • 1697 Views
  • 1 replies
  • 1 kudos

Restore should be brought back

Since the new dashboard it here the one big issue I have is that Shipstation removed the "Restore" order button. We need it back. Pain in the butt if we have order go missing or order gets damaged. You can add the order back but now you cannot add th...

Djayroe76 by New Contributor
  • 4156 Views
  • 9 replies
  • 10 kudos

Shipstation down?

I just upgraded to the new shipstation this morning and we have been having issues since - is it ShipStation or is it the upgrade? anyone else having issues today?

Cannot Contact Support

I am trying to reach support. I'm logged in, so I click on Enterprise Chat and the little chat bot does nothing except send me to articles related to my issue. The problem is the articles aren't solving my issue. So I'm trying to chat with support, i...

HearingHelp by Occasional Contributor
  • 3873 Views
  • 5 replies
  • 1 kudos

Scan to Print - Scanned order not changing

We have an issue where if we scan a packing slip and then for whatever reason the order doesn't get shipped, e.g. missing part of the order we put the order & packing slip to one side and then move on by scanning the next packing slip. ShipStation do...

mark2 by Occasional Contributor
  • 567 Views
  • 0 replies
  • 1 kudos

Scan to Print - Reprint warning

We use scan to print and we have an issue where sometimes for whatever reason, there is more than one packing slip can exist for an order. When using Scan to Print staff can scan the second packing slip and ShipStation will reprint the label without ...

mark2 by Occasional Contributor
  • 419 Views
  • 0 replies
  • 0 kudos

iPhone App multi Piece Shipments

Hi guys, do anyone have idea when we can be able to print multiple labels from iPhone app which seems to be a major feature missing. I cannot even use the app due to most our shipments are consists of multiple packaging even some single items.

Need New API Feature

We are trying to build a new system around shipstation.For some reason, we need to keep the list of all carrier services in our own database.However, when/if a new carrier service is added, there is no way to know that a new service has been added.Fo...

Can't Contact Support (Bronze with no chat option)

I have a Bronze level account and I can not figure out how to contact support. There is no phone number, email address, or anything else. I'm supposed to have chat for support, but I can't find a way to do this. Can anyone offer some help?

Matt by New Contributor
  • 2612 Views
  • 6 replies
  • 2 kudos

Inventory Mgmt For In-House Print On Demand

Hey everyone, I'm trying to figure out a way to keep track of shirt inventory that I print on demand. Since I don't stock shirts that are already printed, I can't specify how much inventory I have of a particular design. For example, I have 100 blank...

jknopic by First-timer
  • 382 Views
  • 0 replies
  • 0 kudos

Return Label Issue

Is anybody having an issue with an error creating a return label? It does not happen all the time but when it does happen, the include return label with outgoing shipment box is marked.

amg by First-timer
  • 410 Views
  • 0 replies
  • 0 kudos