Did ShipStation really increase the price of the Buy Shipping label fee by 329% and give us 10 days for it to take effect? Seems to me that the increase was due to the fact that non-Prime orders can be bought through Buy Shipping and a lot more peopl...
I'm a new customer, and ShipStation has already proven very useful to me, so I'm really glad it exists, but the UX is, I hope you'll forgive me for saying, terrible. I understand that it's a very complicated process and requires a lot of specific thi...
Hi there, In order to get useful data from customers for the reason they are making a return, it would be beneficial to be able to edit the list of reasons to remove unrelated choices like "rental" that may never apply to a specific business model or...
I would like to suggest to Shipstation to integrate a Child Label option for Multi-package shipments that get banded together in order to create one package, without having to create a separate chargeable label for for each individual box. The Child ...
For some reason the order summary screen no longer shows the weight or package size after the item has shipped. If a customer claims they are missing an item the 1st thing we do is check the package it was sent in along with the weight. The informati...
I've been with Shipstation for years, used to be a cinch to contact support. Now I can't find ANY WAY to do it. I've wasted 20 minutes going through their stupid help pages just looking for ways to contact help IN ANY WAY. I find these pages that tal...
This community has become less useful over the past few weeks and become more of a sounding board about how/why the new V3 forced rollout is terrible compared to V2. I have plenty of issues with it and this community (unfortunately) can't help in mos...
Isnt that great! I got a participation badge, just for loggin in! Ok, maybe after they finish this useless stuff they'll get around to answering our questions and fixing maybe some of the low-hanging fruit, like idk, making the API give you what you ...
How can Email Lock be removed from account?Account Setting > User Management : Status is “Email Lock” All the rest of my account info there is correct. I receive billing invoice emails to this email, but have not been able to receive copies of shippi...
Unfortunately, Shipstation prints the customer's phone number on the package label. This is not permitted in European Union without confirmation from the customer. How can I remove all customers' phone numbers without editing each address individuall...
It is very tedious to manage and update Default Shipping Service, as this is not currently exportable or updatable in bulk, but only by opening a single Product, going to the Shipping tab, and setting the default shipping service. Shipping via the wr...
I have to log in and out of a couple different user accounts (batch management, etc).It would be helpful if I could see the name of the account I am currently logged into on the control panel somewhere.
Images aren't loading from website and shipstation connect won't install on laptop. Installation error. Support e-mail never answers back
Why is it that when we split orders for unavailable items, once we move them from On Hold to Awaiting Shipment, we have to do an address verification for every single order the moment we create a batch? It has recently been a recurring issue. It's es...
Within our POS system (Lightspeed), we have SKUs set up for charging for shipping. By carrier and service level. Examples: First Class Mail , or UPS Ground.Within the “Order Details” tap these SKUs are currently showing as “Product” under Order Summa...
it seems that the "Read weight from scale" and "Reload Orders Grid" have the same barcode. Is there anyway we can get the correct barcode for "Read weight from scale," please? Thank you in advance.As you can see from the pic they are both the same.
Hi! I am looking for a way to add the shipping costs to a custom Packing Slip template I created. I need to add the actual cost as displayed in ShipStation when I have set the package dimensions and weight and purchase a label. Is that possible? If s...
I would like to have the ability to include order details in the email templates. Details such as item prices, shipping fees, etc. We are a wholesale company and our customers require invoices. Unfortunately, our accounting system and our stores do n...
Does know how to get the Shipping Rate (carrier amount) in the email confirmation template to show up? I dont see it as one of the fields in the WYSIWYG drop down list. I have a Third Party client that requires us to send tracking along with the UPS ...
Hello,I do a lot of my orders via the mobile app as i am out and about a lot. Only problem with this is the shipstation connect software. The amount of times it randomly crashes, ends up stalling, and i have to get back to my pc and end the task and ...
Hi Team,Recently we have upgraded the Shipstation plugin in WooCommerce and we are facing some issues for “Mix and Match” products. We are seeing the products are not in the order that we send in to ShipStation.For Example, A order was placed. The XM...
We have Shopify integrated with Shipstation, and for years Shopify discount codes have shown up in Shipstation as line items with the name "Coupon: DISCOUNTCODE". (DISCOUNTCODE = whatever code the purchaser used.) Starting on January 10th, they no lo...
Does the barcode *HAVE* to be in UPC format? We use ISBN number barcodes, or an internal number for some products. When trying to use the "Scan to Verify" feature when the code is scanned a red box popped up (I was not given the exact contents of the...
I had one item that is back-ordered. When it was purchased with other items, I will ship the order and print the label. Then go to the shipped order and click "create another shipment" for the back ordered item. the glitch is, the order will show in ...
I am having trouble getting the ship station connect app to work on my Mac. When I open it, it immediately shuts down. I have deleted and reinstalled the app, restarted my computer, etc. I am wondering if the app has been updated for MacOS version 12...
I am in need of being able to create specific refrence numbers on only some of the FEDEX labels. I understand that I can use the message 1 system to add a REF number to all of my Labels, but I only want specific labels to have specific codes in the R...
Hi, I'm trying to ship a package to the Philippines, and the ZIP code there is only 4 digits (4200); Shipstation only allows zip codes to be 5 digits, is there any way around this?
In the products page, There are so many fields that can enter information such as Weights and Dimensions. Can you please also add "Customer Field 1" column there? When we sell that item, it automatically fills "Custom Field 1".
ShipStation Team,Have you considered making your web app progressive?https://web.dev/progressive-web-apps/As an example YouTube is available as progressive.https://9to5google.com/2021/01/24/youtube-install-pwa/This allows managing the application acr...
I'm having a weird issue with Shipstaton connect; I recently switched accounts andit would work on one account and not on the new one.I tried al
