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Anyone else having connection issues with Walmart?

I have been unable to connect to Walmart since around 6AM EDT today. It is an established connection for years (not a setup issue). I'm wondering if anyone else is having this problem. I think its an issue at their end. Receiving this error message:A...

dean3 by First-timer
  • 5220 Views
  • 20 replies
  • 7 kudos

Production Reports- Using custom fields and Shipdate

We are looking for a way to pull a production report. We will be using custom field 1 to put in our packers names- and run a daily report on their packages. We currently write these down on our order sheets and then hand count these at the end of the...

kdowell by First-timer
  • 1060 Views
  • 1 replies
  • 0 kudos

ShipStation Connect constantly losing connection

We use ShipStation Connect to print our labels to a Jadens thermal printer and almost daily we lose connection. We usually have to manually print by downloading the label and printing the PDF but really like the convenience of SS Connect it's just so...

KimN by First-timer
  • 1046 Views
  • 1 replies
  • 3 kudos

Manual Order line items randomly rearranged

When creating a Manual Order, we like to put main items first, then accessories, then discounts and finally shipping. The problem is that no matter what order we enter items, the system randomly rearranges them and makes the packing slip and email lo...

IDScan by New Contributor
  • 2430 Views
  • 5 replies
  • 0 kudos

Scheduled Ship Date

Would be nice to see an option where you can print the packing slip/label without sending notification to the marketplace until the scheduled ship date.If you process an order in shipstation at 10pm at night it will notify the marketplace (ebay) that...

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andyvz by First-timer
  • 1084 Views
  • 1 replies
  • 0 kudos

ISSUE: Address Validation Can Cause Information Loss

Have you experienced this before?Consider a address imported from your store into ShipStation, where the customer intentionally puts their Unit # on BOTH LINES because they wanted to make sure the unit # doesn't get cut off:ADDRESS LINE 1: 12345 N Lo...

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orders93 by New Contributor
  • 1755 Views
  • 1 replies
  • 3 kudos

Enable Royal Mail SMS notifications

Hi,I searched the help section to find out how to instruct Royal Mail to send SMS notifications to the customer regarding their delivery. I found this Royal Mail – ShipStation Help UK. which shows ShipStation have added a additional Royal Mail featur...

IanMac by New Contributor
  • 1612 Views
  • 3 replies
  • 0 kudos

Mapping Inventory from Shipping to Inventory

So I have encountered an issue, with how the picklist maps to the inventory location.When the picklist was generated in this case, the inventory location was pointing to a location that no longer exist.This creates an issue for the picking team becau...

Letter

anyone know what the difference between this two stamps? And how can i get the one on the left side

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Shipping Carriers

Is there a way (when buying shipping in bulk) for Shipstation to automatically pull the cheapest shipping rate (carrier) for the order? Is there a rule to set up that can follow this??

Time Zone Considered on Reports

Please help to make sure I am not missing something. I set the Time Zone in Preferences. (Settings >> Display Options)When I run reports, the Time Zone is NOT considered. I am assuming the reports are using the time zone of the server VERSUS the Time...

kbscoat by Occasional Contributor
  • 555 Views
  • 0 replies
  • 0 kudos

Resolved! Feature Request - Automatic authority to leave

Love shipstation but one feature I think would be fantastic is the option to have a default value for the "confirm" section. It's currently "no authority to leave" but being able to change it to authority to leave for every order will mean we don't h...

ShipStation and WooCommerce UPS questions

Hello,I have moved my business to another state and my online Woo Commerce website is still operating on the original setup in the old state, so the shipping rates in the checkout are not correct.I do have our original UPS account number entered into...

Ronmail46 by New Contributor
  • 1409 Views
  • 3 replies
  • 0 kudos

Font Change?

Has the default shipstation font changed for anyone else? And is there a way to change it back in the settings?If it's not just my computer acting weird, this seems like yet another example of a change driven by aesthetic rather than functional conce...

_Mia_ by Contributor
  • 920 Views
  • 1 replies
  • 0 kudos

Purchases no longer showing up as "postage"

I've been using Shipstation for years and use a credit card to earn points etc. These purchases have always come through as postage or shipping as far as the cc was concerned. There's a way it's coded on the backend for this purpose. But as of the ne...

Order numbers our of order after rolling over to 100,000

So our order numbers recently went from 5 digit to 6 digit because we just hit 100,000. Shipstation seems to be confused by this. When I sort them by order# within Shipstation it stops at 99,999 (top of the list) and order 100,000 is pushed to the bo...

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Daylon by Occasional Contributor
  • 1273 Views
  • 1 replies
  • 0 kudos

Shipstation not installing Properly on Woocommerce

Hi All, I'm trying to install the Shipstation plugin for Woo, I have Authenticated and setup the Shipstation side of things however its like only half of shipstation has installed. Its actually missing the shipping config settings in woo. Any help wo...

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advanc3D by First-timer
  • 2920 Views
  • 4 replies
  • 0 kudos

Resolved! Automatically Select Carriers by Cheapest Rate

We currently send items using multiple carrier accounts, If we are bulk processing a batch of labels is there an option to automatically select the carrier based on the cheapest rate. Using the rate calculator to select this on an item by item basis ...

JJ23 by Occasional Contributor
  • 26224 Views
  • 43 replies
  • 16 kudos

Unable to ship UPS Worldwide with ShipStation V2

Is anyone else still using V2 having an issue shipping UPS Worldwide?Since Monday I am getting the error "Object reference not set to an instance of an object." when trying to ship an order to an address that I have shipped to many times in the past....

pedalpcb by Contributor
  • 1198 Views
  • 2 replies
  • 0 kudos