Subscription changes
Recently SS increased their subscription cost which is understandable and was accepted. Then they quietly reduced the number of shipments allowed in that plan forcing you to upgrade. Is anyone else facing this same?
Forum Posts
Can someone please direct me to Shipstations policies
I am trying to find Shipstations published policies that they keep referring to
Postage without a website
How can i set up postage without a website? Please help. Paul
ParcelGuard x USPS Ground Advantage
ParcelGuard isnt working on the new USPS Ground Advantage service. Still works on USPS First Class.
SKU Override for Orders Pulled From Sales Channels
Our ERP system is pulling all orders from ShipStation, and using the ShipStation interface for label printing and packaging. All of our orders are pulled from separate different sales channels. Etsy, Shopify, and WooCommerce, our product SKUs contain...
Ad hoc email to customer
Hi. It would helpful if we could send an ad hoc email to customers from Ship Station, especially from the order screen. There are times we need to ask for customer feedback before we ship and it would be nice not to have to switch systems to reach ou...
Label Queue
When I print a label directly from the Orders tab, my Label Queue has a red indication like an unread email or the like. This is unnecessary as the label has been already printed, and the order shipped. To remove the annoying red dot, I have to click...
Bug Report - Shopify Order Import Setting - Shopify Order Name, NOT Shopify Order ID
In ShipStation > Settings > Store Setup > Shopify Store Setup > Custom Field Mapping, please ask ShipStation developers to add the Option of Shopify Order Name, because the Shopify Order Name is the actual Order Number, while the Shopify Order ID is ...
Option to change currency in account
This has to be a feature in Shipstation. All of our orders are in USD , and there is no way we can convert all into CAD just because region account is based in Canada. Please let us know if there is any plan to implement this. I know this feature has...
Batch Pricing
Would love to be able to upload a batch spreadsheet (csv with multiple locations) and get pricing for all locations on the spreadsheet so that we can verify we are getting the best prices with each location.
How to ship from a customers location to my location that wasn't shipped thru shipstation
How to ship from a customers location to my location that wasn't shipped thru shipstation
Label batch stuck on 'Validating'
I am trying to print a batch of labels and it's just stuck on this popup:My shipping is stopped until I can figure this out. Any advice, Shipstation?!?
Automatic Store Updates
Need to be able to pick how often the automatic updates happen. Once an hour is not nearly enough. You should be able to pick how often it will automatically update (15 Minutes) instead of constantly coming over and manually refreshing and then the m...
Android Mobile Out of Order
Anyone notice packing slips printing out of order this week? I'm pretty sure this is something to do with being API subscription orders that are all processed around the same time. But the sequence in my bigcommerce is correct. In bigcommerce sorting...
Is there a way to add an image on the packing slip footer section?
Hi Community, Is there a way to add an external source image on the packing slip footer section? I am trying to add a QR code but only see white spaces on the image box! Any leads would be appreciated!
Add buyer's phone number to packing slips.
I am trying to find a way to add the buyer's phone number to our packing slips, the same way we have the recipients phone number displayed. I have familiarized myself with the list of packing slip field replacements in custom templates, and while [Re...
Resolved! Map Requested Service
Is the Map Requested Service feature unavailable? I've been trying to map services for a few weeks but keep getting an error message.Thanks!
Canceled Order Outbreak!!
My fellow retaliers and me, have been receiving a rash of orders (which is good), but they receive notification of shipment, and then send an email to cancel the order. Knowing that the order is on the way. They even are bold enough to ask if they ca...
Can not modify preset shipping preferences
Stuck on this one and chat tech support was worthless as usual. I can't modify or delete our existing shipping presets. When I click on manage presets I get a spinning cog that never goes away (see attached photo). Before it used take you to a new po...
New order view missing customs declaration tab
Very frustrated to see the new order view does not show or allow to see/edit customs declaration. In order to change quantity/price/description you have to switch back to the old view on top of the window every time you open a new order.
Sorting orders that have been grouped by criteria
In an effort to optimize picking in our warehouse and minimize multiple trips to the same stock locations, we add grouping to our Orders screen list to group by two levels. First, by Number of Line Items and second by item SKU. The resulting grouped ...
Refund Account's Balance
In my account it says I have money. If i'll cancel my subscription will the funds come back to my credit card?
ShipStation Connect: Minimize to taskbar
I am sure I am not the only one that has ShipStation Connect installed on a regular workstation. It is annoying that you cannot minimize it. I would love to see a way to minimize it into the Taskbar next to the date/time or at least just be able to m...
French Packing Slip
Is there a project in place to provide French translations for packing slips when French customers place orders?
cancellation confirmation popup - number of order
HiWhen we do a cancelation, we don t have any count of orders on the popup of confirmationAn employee can select one order > Other actions > Cancelbut he can also by mistake click on the case "all page" > other actions > cancelYou need to add the ord...
Error updating - see more
anyone having an issue Updating Amazon.com orders?
SKU Name Override Not Working On Every Order
Anyone else having issues with their SKU name overrides in shipstation? A couple months ago it worked 100% of the time but now its only working randomly. Reprocessing automation rules does not work either. I haven't changed any settings or anything. ...
UPS Label - Prepaid Option vs 3rd Party Billing
Hello,Does anyone know how to get Prepaid Option on UPS label? Shipstation only offers 3rd party billing which shows up on the UPS label.We use Supplier account and they require Prepaid Option - P/P on UPS label.
Filtering shipped orders and batches
I currently need to filter out/mark the shipped orders within a batch. I ship alot of products but some within my daily batch dont make it to end of day. I need to filter them out and remove them so I can complete my paperwork. I need to keep all my ...
IP Blacklist
We received several complaints from customers that they did not get notifications that their orders had shipped. We took a look at our shipping notification emails and found that the IP they were being sent from, via Sendgrid, was blacklisted in seve...
