Update order item via api in a combined order
How can i update a shipstation order item when a order is combined?When using the update endpoint, it updates the record that i want based in the orderItemId, but it duplicates the other combined item
Forum Posts
What will tomorrow's shipping cost be?
UPDATED to add: Shipstation has just told me that I will not know what my USPS rates will be until tomorrow, after they have already been changed.This is the first time in over 10 years of being a customer that I am flat out disappointed in Shipstati...
Available Inventory Column in Order Window
We would love if there was an option to add an available inventory column to the awaiting shipment section in the orders tab. Some of our products are made-to-order, and some we keep in inventory, so it would be nice to see at a glance if an order ca...
Button to Copy ORDER # to Clipboard
Do you have this currently?
Feature Request - Automatic Refresh of Order Import Error
As of now, the way that the order import system is set up is that it is not be able to automatically refresh and clear the error without manual action.Once an error appears on a store connection, it won't keep trying to run imports automatically.Plea...
More options to filter Tags
Please add an option to filter ANY or ALL tags int the Tag filters. (I believe current behavior is only ANY).
We want to add COG (cost of goods) custom field against our each SKU on ship station
We want to add the COG (cost of goods) custom field against each SKU on the ship station so we can calculate our profit margin against each order on ship station after paying shipping fee
copies copies copies
here we go again, ship station asking for 5 copies of each label. Every order sent to the rollo printer pumps out 5 copies. I have requested help , as I have in the past and get zero response. Last time it happened I deleted the program and started o...
Seller Notifications for In Transit over a certain time frame.
I would be really helpful if we, as the seller, could get a notification when something is in transit for more than 7 days. This would allow us to reach out to the customer and be more proactive if there is a delay in shipment. Or thoughts on having ...
Assign Status to Order Line Items
We ship over a 1000+ packages and day and run a On Demand Print model for our Apparel fulfillment.We would love to see a feature added to ShipStation that you can add custom "Status" to a line item on an order that can be easily filtered.For example-...
Ability to increase image size once order is scanned
As a print on demand business, our fulfillment team picks orders visually, meaning they have to know every product and pick based on that knowledge. We've recently started to scan our orders, and then have the order items populate, which brings up im...
Carrier selection
When marking orders as shipped, I only use one carrier. But it's a pain having to alphabetically scroll down all of the carriers to select my preferred carrier. Can a default carrier be set at the top of the list? Is it possible to remove all of the ...
Automation Rule
We need to tag certain orders that contain specific item names. Currently, we can create a rule that applies to the item name in the order, but each line item in the order needs to contain the keyword you are making the rule with. There should be the...
Ship Station Connect
Quick question, it seems that half the time we turn on our shipping computers, it needs to be logged back int Ship Station Connect... When we do this, it makes all of our printers visible to all of our ShipStations and seems to lose the preset adjust...
UPS to Japan postal code bug
UPS throws a postal code error when trying to purchased a label to Japan, asking for a 0 to 5 character postal code. Japan has a 7 digit postal code. The address was verified by ShipStation and Melissa Lookups. ShipStation support said there is a com...
Please bring back the ability to send email notifications to more than one customer.
Hi. It used to be possible to send shipping notification emails to more than one email address, separated by a comma in the Ship To box. This is no longer true unfortunately. Please bring this back! We are stuck with an unfortunate manual work-a-roun...
How to stop pushing specific orders from shopify to shipstation.?
stop pushing orders from shopify to Shipstation.if ( Shopify order tags = pre_order )So not push to Shipstationelse Push to Shipstation all order.shopify order in tag = pre_order so don't push to Shipstation.Do you have any idea about this so please ...
Why is there no chat widget?
I've gone thru the directions listed here: https://help.shipstation.com/hc/en-us/articles/360025853032-Contact-ShipStation-Support and cannot find the mentioned "chat widget" anywhere on the page, after trying multiple browsers. It should be easier t...
Billing
We received an email yesterday regarding $5.15 charges to our Master Card. Can you explain what was the charge for?
Add [Quantity] as label option
Hi all, It would help us a lot if the quantity of the order is printed on the label as well. The reason is that the factory that packs the items wants to double-check if all the items are in the bag. I know there is an option for the SKUs to be added...
Hold orders for hours not days
We have a need to hold orders for 2-4 hours as we offer a cancellation window. However Shipstation only allows orders to be held to a specific date or for x number of days.Is there a way we can hold orders for x hours instead?
shipstation sucks
They are no help whatsoever when UPS has a bogus adjustment after the shipment is delivered. UPS has done that a couple of times, but usually it's not enough to even worry about. This last time they grossly overstated the weight and dimensions and hi...
BigCommerce - Stock count not syncing
I have a new shipstation account and I am being told by shipstation that there is a known issue with stock count not syncing from BigCommerce. Is anyone else having this issue?
Subscription Cancelled, won't let me renew
Tried to login and ship, and was notified my subscription had been cancelled. A search on here indicates that I'm not the first, and seems to be a pretty regular occurrence. Regular enough you'd think they would have fixed it by now. I have tried ren...
New Order Details Window
The new order details window really needs transit time displayed without having to do an extra click. We ship refrigerated product and transit time is key. Please put the transit time in a better spot instead of us having to do an extra step for ever...
Product Record Tag Inherited Broken
A few weeks ago we started doing an overhaul on our product records in shipstation to utilize more features. This process went pretty smooth except for the fact the advanced product system (Parent/variant) is not functioning as I assumed it would. I ...
Date Range Selector doesn't work - BUG Report
This is crazy, BUT it seems that they broke the basic function.Select Last Month: https://prnt.sc/19HkyKAe-C6MClick apply and check the date range: https://prnt.sc/RFfrPcg1b1jQ - Look the data is pulled correctly, but who knows now? Same if you selec...
Package Automation
It would be of great help if it was possible to set the Package as an action Type in the automation Rules. There is a "Set carrier/Service/Package" and there is a "Set Package Dimensions"... However, there is not a Set Package.
Bandcamp - notes do not appear in ShipStation
Hello, ShipStation does not support the notes in Bandcamp. Neither buyer notes, ship notes nor internal notes. At least buyer_note and ship_notes are sent by the API. Does ShipStation plan to add these? It would be great as we currently have to work ...
