ShipStation Community

Billing

We received an email yesterday regarding $5.15 charges to our Master Card. Can you explain what was the charge for?

Add [Quantity] as label option

Hi all, It would help us a lot if the quantity of the order is printed on the label as well. The reason is that the factory that packs the items wants to double-check if all the items are in the bag. I know there is an option for the SKUs to be added...

Hold orders for hours not days

We have a need to hold orders for 2-4 hours as we offer a cancellation window. However Shipstation only allows orders to be held to a specific date or for x number of days.Is there a way we can hold orders for x hours instead?

shipstation sucks

They are no help whatsoever when UPS has a bogus adjustment after the shipment is delivered. UPS has done that a couple of times, but usually it's not enough to even worry about. This last time they grossly overstated the weight and dimensions and hi...

BigCommerce - Stock count not syncing

I have a new shipstation account and I am being told by shipstation that there is a known issue with stock count not syncing from BigCommerce. Is anyone else having this issue?

Subscription Cancelled, won't let me renew

Tried to login and ship, and was notified my subscription had been cancelled. A search on here indicates that I'm not the first, and seems to be a pretty regular occurrence. Regular enough you'd think they would have fixed it by now. I have tried ren...

New Order Details Window

The new order details window really needs transit time displayed without having to do an extra click. We ship refrigerated product and transit time is key. Please put the transit time in a better spot instead of us having to do an extra step for ever...

Product Record Tag Inherited Broken

A few weeks ago we started doing an overhaul on our product records in shipstation to utilize more features. This process went pretty smooth except for the fact the advanced product system (Parent/variant) is not functioning as I assumed it would. I ...

Package Automation

It would be of great help if it was possible to set the Package as an action Type in the automation Rules. There is a "Set carrier/Service/Package" and there is a "Set Package Dimensions"... However, there is not a Set Package.

Bandcamp - notes do not appear in ShipStation

Hello, ShipStation does not support the notes in Bandcamp. Neither buyer notes, ship notes nor internal notes. At least buyer_note and ship_notes are sent by the API. Does ShipStation plan to add these? It would be great as we currently have to work ...

Warehouse bin Locations - BigCommerce

Is anyone else having issues with warehouse bin locations not syncing? This is supposed to sync from BigCommerce so I am told by support and yet it hasn't worked since we created an account 2 months ago. Does anyone know if this is a sync or does thi...

Magento 2.4.2, Auctane 2.3.1, Auctane 2.4.1 extension not working

I am trying to link Shipstation in Magento 2.4.2, and set "ShipStation Api Key", Shipstation also prompts that the link is successful, but the order is not synchronized, Magento prompts: "The ShipStation Shipping Rates plugin has been installed but n...

Invalid Addresses

In the process of shipping hundreds of on a daily basis it is easy to overlook an address correction made by Ship Station with the current format that has small lettering of notification. And the printing of the label function goes unimpeded. I sugge...

Leaving Ship Station and staying with Shipping Easy

I've contacted support and they are also unsure why we keep getting resets for a simple task of a label printing correctly. I currently use Shipping Easy, Pirate Ship, Shippo, and occasionally Etsy's internal setup for small stuff.We ship 15-20 shipm...

Auto Split Orders based on Order Item Properties

When will a feature be available that will automatically split order based on line item properties? Specifically when looking at the source of the inventory location for that specific line item. If we have orders that have multi-location fulfillment,...

Disabling Estimated Derlivery Dates on Shopify

Live rates show up on our Shopify store front, however it shows an exact number of days for estimated delivery. For example USPS Priority shipping is estimated as 1-3 business days, however if the carrier specifies an estimated date then it will show...

ShipStation Automation Rules - with video

I'm not sure if my particular account in unique and I see that ShipStation seems powerful with support community and onboarding, but this migration is trying. Video - https://www.youtube.com/watch?v=u_TYPR_Lru8Automation rules don't work. I work with...

Facebook orders leaving code in the "Note From Buyer"

We are setup for taking orders from Facebook and when they come over to ShipStation from Shopify the coding for the order along with its Facebook order ID get dropped into the "Note From Buyer" section. We use "Note From Buyer" for our gift notes and...

can I customize the Shipment Confirmation Email?

can I customize the Shipment Confirmation Email?

CSV import not updating weight correctly

Orders with multiple lines imported as .csv files are not currently calculating the shipping weight correctly. Only the first line of each order is used for the total weight. Most of the orders are USPS Ground Advantage but it happens with other serv...

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Refund of monies in account. How to get the funds refunded.

I need to get the money in my closed account. I thought Ship Station would refund the money in my closed account. Apparently, I was wrong. Does anyone know how to get the funds refunded?

Rate vs Carrier Fee

What is the difference between Rate and Carrier Fee? We created a shipment of three boxes. After everything was selected, it showed the "Rate" as $113.01. Then, once the "Create & Print Label" button is pressed, it shows the Total Cost as $88.51.What...

new layout is bad

old layout had better features that missing in the new one why did it change can shipstaion put old features in the new lay out please

AWAITING PAYMENT BULK

Hello,I am writing to request a feature in which we can mark multiple orders in the "awaiting shipment" status as "paid" in bulk, rather than having to process each order individually.The reason for this request is to streamline our order management ...

Scan to Verify Column

It would be helpful to have a scanned/verified column in the Orders (Awaiting Shipment) Section. It exists in the Shipping section and shows a green thumbs-up, but that does not help our situation by verifying something is verified before shipping.Ou...