I have spent 45 minutes just looking for a "chat" feature - in different browsers, so am posting here in hopes someone will reach out ASAP. I cannot print postage and it says "requires a subscription"I go to "Account" and it says Plan will cancel May...
I have been unable to connect to Walmart since around 6AM EDT today. It is an established connection for years (not a setup issue). I'm wondering if anyone else is having this problem. I think its an issue at their end. Receiving this error message:A...
We are looking for a way to pull a production report. We will be using custom field 1 to put in our packers names- and run a daily report on their packages. We currently write these down on our order sheets and then hand count these at the end of the...
We use ShipStation Connect to print our labels to a Jadens thermal printer and almost daily we lose connection. We usually have to manually print by downloading the label and printing the PDF but really like the convenience of SS Connect it's just so...
When creating a Manual Order, we like to put main items first, then accessories, then discounts and finally shipping. The problem is that no matter what order we enter items, the system randomly rearranges them and makes the packing slip and email lo...
Hey there,I encountered an issue where I combined two orders for a customer, one had already shipped and the other had not been fulfilled. When I combined the orders, I realized I was unable to edit any of the shipping information for the second orde...
how to export shipments with dimensions?
Would be nice to see an option where you can print the packing slip/label without sending notification to the marketplace until the scheduled ship date.If you process an order in shipstation at 10pm at night it will notify the marketplace (ebay) that...
Have you experienced this before?Consider a address imported from your store into ShipStation, where the customer intentionally puts their Unit # on BOTH LINES because they wanted to make sure the unit # doesn't get cut off:ADDRESS LINE 1: 12345 N Lo...
Hi,I searched the help section to find out how to instruct Royal Mail to send SMS notifications to the customer regarding their delivery. I found this Royal Mail – ShipStation Help UK. which shows ShipStation have added a additional Royal Mail featur...
So I have encountered an issue, with how the picklist maps to the inventory location.When the picklist was generated in this case, the inventory location was pointing to a location that no longer exist.This creates an issue for the picking team becau...
Hi there, is there any plans to integrate with the accounting software Xero?
Background: We are trying to adjust our pick - sort - pack - ship process to handle a larger volume of orders. The changes we are making involve multiple sorters verifying items for multiple orders simultaneously. Scenario:*Sorter Bonnie takes a veri...
According to the USPS website, Regional Rates have been discontinued: Effective January 22, 2023, Regional Rate Box pricing has been discontinued. Remaining Regional Rate Boxes can still be used for shipping, but they will be treated as weight and ra...
anyone know what the difference between this two stamps? And how can i get the one on the left side
There anyway ti add SKU to usps letter?
Currently, it is impossible to test the data without integrating a carrier. Is there a way to simulate shipments and fulfillments without physically shipping anything? It would help in evaluating the platform and also in understanding the data that w...
Is there a way (when buying shipping in bulk) for Shipstation to automatically pull the cheapest shipping rate (carrier) for the order? Is there a rule to set up that can follow this??
I cannot find this is this exists, but due to the nature of the way SS splits end of days, I now have 2 end of days with one set of parcels. I have no idea for the life of my how I figure out which parcel is aligned to which end of day.SS support tol...
Please help to make sure I am not missing something. I set the Time Zone in Preferences. (Settings >> Display Options)When I run reports, the Time Zone is NOT considered. I am assuming the reports are using the time zone of the server VERSUS the Time...
Love shipstation but one feature I think would be fantastic is the option to have a default value for the "confirm" section. It's currently "no authority to leave" but being able to change it to authority to leave for every order will mean we don't h...
Hello,I have moved my business to another state and my online Woo Commerce website is still operating on the original setup in the old state, so the shipping rates in the checkout are not correct.I do have our original UPS account number entered into...
Has the default shipstation font changed for anyone else? And is there a way to change it back in the settings?If it's not just my computer acting weird, this seems like yet another example of a change driven by aesthetic rather than functional conce...
Hi - my 3PL and I enjoy using Shipstation. My 3PL sometimes has to put an order on hold. I'd like to get an email or a webhook event when this happens. That is, I'm not in ShipStation daily, but when this event happens there is usually an action I ne...
I've been using Shipstation for years and use a credit card to earn points etc. These purchases have always come through as postage or shipping as far as the cc was concerned. There's a way it's coded on the backend for this purpose. But as of the ne...
So our order numbers recently went from 5 digit to 6 digit because we just hit 100,000. Shipstation seems to be confused by this. When I sort them by order# within Shipstation it stops at 99,999 (top of the list) and order 100,000 is pushed to the bo...
Adult signature on UPS ground shipments is needed
Hi All, I'm trying to install the Shipstation plugin for Woo, I have Authenticated and setup the Shipstation side of things however its like only half of shipstation has installed. Its actually missing the shipping config settings in woo. Any help wo...
We currently send items using multiple carrier accounts, If we are bulk processing a batch of labels is there an option to automatically select the carrier based on the cheapest rate. Using the rate calculator to select this on an item by item basis ...
Is anyone else still using V2 having an issue shipping UPS Worldwide?Since Monday I am getting the error "Object reference not set to an instance of an object." when trying to ship an order to an address that I have shipped to many times in the past....
