10-25-2023 07:24 AM
UPS throws a postal code error when trying to purchased a label to Japan, asking for a 0 to 5 character postal code. Japan has a 7 digit postal code. The address was verified by ShipStation and Melissa Lookups. ShipStation support said there is a complicated work around that requires senior support (they are making the label for me currently). It was suggested that I post the problem here in hopes to have it solved in a feature update. Seems like a pretty big problem - you can't buy UPS labels to Japan !?!?
10-26-2023 03:11 PM
Hello @SandwichTech,
Thanks for being a part of our community and for reaching out. You should be able to resolve this by changing the state code instead of the zip code. Hopefully this helps you out.
-Erin: Your Friendly Neighborhood ShipStation Community Manager
10-27-2023 07:34 AM
Erin, thank you for the response. Ultimately, Nagano was changed to NNG and the label went through. I have not been able to find a table that shows NNG and other state codes. I found a table that says Nagano would be OU, which I had tried early on (and failed). Shipstation support gave me a link to a table of prefectural codes, not state codes. I did find one table of state codes from GMAC, but it lists Nagano as NGN, not NNG.
11-03-2023 12:27 PM
Hello @SandwichTech,
Thanks for getting back to me about this. This is not an official ShipStation endorsed resource but I was able to find a table from the United Nations Economic Commission for Europe that lists the trade and transport location codes.
https://service.unece.org/trade/locode/jp.htm
Hopefully this helps you out in the future.
-Erin: Your Friendly Neighborhood ShipStation Community Manager