Refresh Products?
We updated a few prices on our website (like I'm sure many are having to do these days) but when doing a manual order the old prices show up causing confusion. How can we refresh this?
Forum Posts
I can't purchase postage is there any know issues? Is everybody doing ok? Is it just me?
I am trying to purchase a postage and it doesn't let me.I stops at right here.It's been like this for about an hour now.So I was trying to open a stamps.com account to see if it works and it also says my payment method is not valid.And I called the b...
Inventory Management
Hello, we are looking to track inventory for all our products (over 5,000 SKU), but at the moment, all products are ticked "do not track inventory" and we do not see any ways to "untick" them other than manually one by one. Is there a way to do this ...
Trying to schedule UPS pickup "No shipments were found for this date."
Trying to schedule UPS pickup "No shipments were found for this date." I have 5 to be picked up.Why am I getting this error?
Subscription problem
I am constantly being re-directed to Subscription Billing Information screen, to update my information. The problems are, one- that there is no information to update, and 2- I can't go to anywhere else on shipstation.
Dymo printer not connecting and printing correctly
We just transferred the printer to a different computer and we can't get the Shipstation Connect to properly work or even read. Has anyone had this issue? It doesn't pop up on my printing pages either. I haven't had this issue before before and it al...
Resolved! Attaching image of parcel in the shipping notification email
Is there any way to attach the picture of the parcel in the shipping notification email?
Address type on packing slips
I am trying to get the address type on a custom packing slip template. It would be useful for when using scan to ship for a person to know whether to use FedEx home or ground without having to open the order at all and know which service to use. Is t...
1 marketplace store is connected
I cant seem to connect to my 3dcart store also it shows that I have 1 marketplace store is connected which I can't see what store is connected to my ship station site
View Tax Identifiers Assigned to Shipped Orders
Hi there, I need to apply my IOSS (EU) tax identifier to all shipments going to the EU. I have followed the directions on how to set this up in the new UI and I also have automations successfully in place so that all imported (or manually created) or...
Edit Email Item List
On the email notifications, how can we edit what the item list displays or how it's displayed. We would like it to be QTY, Description, then Item #. Is this possible? Or can we have just the title of the product and qty displayed?
Customer List
Is there a way to delete your current customer list?
An error occurred attempting to update orders: Unauthorized :
An error occurred attempting to update orders: Unauthorized :
Error updating Orders
Getting this error. An error occurred attempting to update orders: String or binary data would be truncated. The statement has been terminated. At the bottom of the page it says modify store connection, which I did and still get the error. Any help w...
Walmart taking long to sync
any one else realize that Walmart sync to shipsatation take a long time or doesn't syns at all evey other day only hae the problem with walmart not amazonor ebay
Resolved! group by selected service?
I would like to figure out how to get my shipments to come up grouped by their selected shipping method every time I open shipstation - instead of having to manually select that each time. Any suggestions? there used to be a way to chat with a rep an...
Reports missing data.
Oddly enough there doesn't seem to be a *single* comprehensive report that can be downloaded (by users) that has "all" data that would be applicable to auditing shipments effectively. If I'm mistaken please correct me.When navigating hundreds of line...
ebay is filtering my shipping notifications
For some time, I don't know how long, eBay is blocking or filtering my shipping notifications with tracking and info, what do I do?
Customizing the Item Options field
Just wanted to drop this here for anyone wanting to do what I just did... customizing the "Item Options" field on a packing slip.--We use our packing slip as a visual guide in the warehouse to help us pull the correct items with the appropriate sub-i...
Adjusting label generation for integrated label printing
I'm trying to get the integrated label printing working for DPD labels, on this paper: https://www.labelszoo.com/gb/labels/crocodile-lz05-integrated-label/ As recommended by shipstation for this. The labels (and packing slip below) print at the right...
Auto Purchase Postage - uniquely versus static
Before the latest ShipStation upgrade, my user could print labels without having the Permission to "Purchase Postage". The user would tell me when they were running low, and I added funds. Easy. Now the user must have the Purchase Postage Permission,...
Product labels
Does ShipStation have any function to create and print product labels? Our labels include text and a UPC code. We are currently using BarTender to create and print our labels but it is not the best solution. Thank you
Marking orders completed in WooCommerce
About a week and a half ago all my orders within WooCommerce stopped being marked as completed. Shipstation still uploads the tracking info but the order has to be manually marked as completed. To clarify, this process has worked fine for the past 19...
Default Printer reverting to Always Prompt
I know the documentation does say that the Print To settings are user specific and browser specific. However, for one user on one browser after setting the default printer every time they come back in the settings are back to Always Prompt. How can t...
Creating a return label not associated with an order
We sometimes have to send customers return labels not related to orders previously shipped on ShipStation. The existing process is cumbersome and confusing: click on Rate Brower -> start creating a fictive shipment from your location with fictive pac...
Resolved! Additional "services" on marketpalce orders
We offer our customers additional services such as "add a catalog to my order," or "notify me if items are on back order," and the option to rush an order for an additional fee. On the checkout page, the customer checks the box next to the option or ...
Resolved! Order Header on each page of packing slip
How can I set up my packing slip so that the order header detail prints on each page? If this is not possible, can the order number be printed on each page of the packing list?Is it possible to add page numbers to packing slips?Thank you
Add MarketPlace to Packing Slip
Is there a way to add the MarketPlace (Etsy, Amazon, eBay, business.com) the customer purchased to the packing slip?
Very basic question
Can shipstation be used solely as a shipping platform without importing orders ? I've been pointed to shipstation to try to live demo it without any integration or order import. We have carrier accounts that have been connected. Everything I see seem...
Resolved! Hidden Save Button in Live Delivery Option Setup
I just discovered the new feature to integrate live shipping rates with my site (Wix). I've just tried to add a "delivery option" and when I select "Live Rate" the screen expands and the save button disappears. I've tried completing the screen and sa...
