I am trying to purchase a postage and it doesn't let me.I stops at right
here.It's been like this for about an hour now.So I was trying to open a
stamps.com account to see if it works and it also says my payment method
is not valid.And I called the b...
Hello, we are looking to track inventory for all our products (over
5,000 SKU), but at the moment, all products are ticked "do not track
inventory" and we do not see any ways to "untick" them other than
manually one by one. Is there a way to do this ...
I am constantly being re-directed to Subscription Billing Information
screen, to update my information. The problems are, one- that there is
no information to update, and 2- I can't go to anywhere else on
We just transferred the printer to a different computer and we can't get
the Shipstation Connect to properly work or even read. Has anyone had
this issue? It doesn't pop up on my printing pages either. I haven't had
this issue before before and it al...
I am trying to get the address type on a custom packing slip template.
It would be useful for when using scan to ship for a person to know
whether to use FedEx home or ground without having to open the order at
all and know which service to use. Is t...
Hi there, I need to apply my IOSS (EU) tax identifier to all shipments
going to the EU. I have followed the directions on how to set this up in
the new UI and I also have automations successfully in place so that all
imported (or manually created) or...
On the email notifications, how can we edit what the item list displays
or how it's displayed. We would like it to be QTY, Description, then
Item #. Is this possible? Or can we have just the title of the product
and qty displayed?
Getting this error. An error occurred attempting to update orders:
String or binary data would be truncated. The statement has been
terminated. At the bottom of the page it says modify store connection,
which I did and still get the error. Any help w...
I would like to figure out how to get my shipments to come up grouped by
their selected shipping method every time I open shipstation - instead
of having to manually select that each time. Any suggestions? there used
to be a way to chat with a rep an...
Oddly enough there doesn't seem to be a *single* comprehensive report
that can be downloaded (by users) that has "all" data that would be
applicable to auditing shipments effectively. If I'm mistaken please
correct me.When navigating hundreds of line...
Just wanted to drop this here for anyone wanting to do what I just
did... customizing the "Item Options" field on a packing slip.--We use
our packing slip as a visual guide in the warehouse to help us pull the
correct items with the appropriate sub-i...
I'm trying to get the integrated label printing working for DPD labels,
on this paper:
recommended by shipstation for this. The labels (and packing slip below)
print at the right...
Before the latest ShipStation upgrade, my user could print labels
without having the Permission to "Purchase Postage". The user would tell
me when they were running low, and I added funds. Easy. Now the user
must have the Purchase Postage Permission,...
Does ShipStation have any function to create and print product labels?
Our labels include text and a UPC code. We are currently using BarTender
to create and print our labels but it is not the best solution. Thank
About a week and a half ago all my orders within WooCommerce stopped
being marked as completed. Shipstation still uploads the tracking info
but the order has to be manually marked as completed. To clarify, this
process has worked fine for the past 19...
I know the documentation does say that the Print To settings are user
specific and browser specific. However, for one user on one browser
after setting the default printer every time they come back in the
settings are back to Always Prompt. How can t...
We sometimes have to send customers return labels not related to orders
previously shipped on ShipStation. The existing process is cumbersome
and confusing: click on Rate Brower -> start creating a fictive shipment
from your location with fictive pac...
We offer our customers additional services such as "add a catalog to my
order," or "notify me if items are on back order," and the option to
rush an order for an additional fee. On the checkout page, the customer
checks the box next to the option or ...
How can I set up my packing slip so that the order header detail prints
on each page? If this is not possible, can the order number be printed
on each page of the packing list?Is it possible to add page numbers to
packing slips?Thank you
Can shipstation be used solely as a shipping platform without importing
orders ? I've been pointed to shipstation to try to live demo it without
any integration or order import. We have carrier accounts that have been
connected. Everything I see seem...
I just discovered the new feature to integrate live shipping rates with
my site (Wix). I've just tried to add a "delivery option" and when I
select "Live Rate" the screen expands and the save button disappears.
I've tried completing the screen and sa...