ShipStation Features
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Please add Discount Total to Shipment Details Window

The previous layout used to have the Discount total amount included in the Shipment Details pop-up window, but it has apparently been removed in the new layout, which now requires opening the Order Details side-and and scrolling down, which is a tota...

Mark21 by Occasional Contributor
  • 483 Views
  • 0 replies
  • 2 kudos

Return Labels API

Can this get implemented? It would be very helpful.https://community.shipstation.com/t5/Orders-Shipment-Management/Create-Return-Label-Via-API/idi-p/6952

Webhooks Sometimes Have no Orders

I have encountered this a few times, an order notify webhook will hit my server, and I call the resource_url. And it returns empty orders...anyone know why?

NickH by New Contributor
  • 1285 Views
  • 2 replies
  • 0 kudos

Important Shipping Charges Update From Shipstation

Has anyone else received the below email and is Shipstation going to prove where they undercharged us?Dear valued merchant,We would like to bring to your attention an issue regarding shipping charges that occurred in May and June 2023. Due to a techn...

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steven10 by Occasional Contributor
  • 2669 Views
  • 7 replies
  • 4 kudos

[URGENT] Update Payment Method Error

I have had my account automatically add funds whenever the balance got below a certain amount.But when I go to fulfill/print orders today, my balance was way under the limit I set it for. So I go to add more funds manually, and it gives me an error a...

CP2710 by First-timer
  • 3605 Views
  • 3 replies
  • 3 kudos

Print is still greyed out

Does anyone else have the print feature greyed out? I've cleared the cache and still not allowing me to print locally. I don't even care about ship station connect, I should be able to download and print, right?

Import Amazon Canada FBA

I was in live chat and was informed that Amazon Canada FBA will not import into shipstation. I found that indeed there is no setting in the amazon settings under the Canada connection to "import FBA orders" . Please say it aint so. This should be sta...

Uploading Own Commercial Invoices

I was wondering if there were any plans to make it so that we can attach our own commercial invoices to shipments, rather than use ones generated through ShipStation??For example.. We have a shipment that needs to be manually inputted into SS, there ...

Cowey by New Contributor
  • 530 Views
  • 0 replies
  • 1 kudos

Automatically Select Cheapest Rate

Hi everyone, I was wondering what people are doing to automate the process of having the cheapest rate selected? I know Shipstation has some automation that assists partially in this, but looking for how people handle this. It would be great if Ships...

Resolved! Putting a tracking link into an email

I want to set up an email template that would automatically send a message to customers when their order ships. But I want the tracking number to display, as just the tracking number, with it being a clickable link taking the recipient to the trackin...

Craig by Occasional Contributor
  • 12513 Views
  • 12 replies
  • 3 kudos

Product shipping defaults not working

Is anyone else experiencing a problem where you have to re-select the saved shipping service (ie. USPS Ground Advantage) in order to ship an item, despite the item having saved shipping defaults (service, confirmation packaging, weight, dimensions)?W...

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vcv by Contributor
  • 2658 Views
  • 7 replies
  • 3 kudos

Zebra Labels need to be Flipped

Currently we print directly to our Zebra printer. The only issue is they print upside down. All of the information at the top (weight, etc) is printed directly over the UPS printing of our labels. If the labels could be flipped, it would work perfect...

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Product/UPC Label

I understand ShipStation doesn't offer product label printing options in their subscription model, but are there are any third-party integrations available that would allow me to use some of the data from each ShipStation order to print a label I cou...

invalid billing adjustments

got the email today that we were supposedly charged incorrectly from may-june. upon viewing my billing history i noticed DOZENS of adjustments that i was not even notified about. the reasons are not valid - up-charged for incorrect dimensions, weight...

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Automation Rules

I had an instance where a customer experience associate changed an address for a customer. The initial address was imported and was assigned 1 day ground shipping service due to the zip code. The customer requested the address be changed to a zip cod...

lise by First-timer
  • 539 Views
  • 0 replies
  • 0 kudos

Notify Marketplace no longer working

Been using shipstation for a year. All my woocommerce shipments used to automatically notify marketplace after the shipment was scanned in by UPS. Now, this rarely happens as of a month or two ago. And when it does, there is no rhyme or reason. I ALW...

mgbernier by Occasional Contributor
  • 921 Views
  • 1 replies
  • 0 kudos

Too many things are now not working

Having used Shipstation for 6-7 years - the platform is now almost unusable. It started when they created a feature to have orders sync real time with Shopify stores. This worked for a few weeks, then it stopped working, now the refresh button on upp...

beckybee by Contributor
  • 2922 Views
  • 6 replies
  • 5 kudos

View Repeat Customers at a Glance

Is there any way to see (without hovering over each one) which orders that are Awaiting Shipment are from repeat customers? ShipStation can show it hovering over an order, so you should be able to make a sortable column with a checkbox or something l...

Dave by Contributor
  • 692 Views
  • 1 replies
  • 3 kudos

Magento 2.4.4 Shipstation live rates

I am trying to get live rates on my magento 2.4.4 storefront to enable users to select the shipping that would best suite them. As of right now I have done everything in the documentation to enable this feature but its not showing up in my storefront...

TSFUSION by New Contributor
  • 3139 Views
  • 4 replies
  • 0 kudos

CHAT -- no one is responding - DAY 5

The fact ShipStation is NOT responding to chat is BEYOND INFURIATING. Sadly, ShipStation keeps going downhill. I am looking into both Pirate Ship, Shippo + Ship Hero to compare. SS is the most expensive; and they do not pass on shipping discounts (un...

glam by Occasional Contributor
  • 683 Views
  • 1 replies
  • 0 kudos

Custom Pick List Title

I'm surprised that there is not a feature to label a pick list in shipstation. Something as simple as putting the name of the pick wave would help to differentiate them when multiple are printing at one time. Would this be a useful feature for other ...

Adding pickups to Weekly Digest email

I reached out to Shipstation support and they informed me that it is not possible at the moment to add pickups (or marked as shipped orders) to the weekly digest email. I would like to have manually marked as shipped orders to be added to the Weekly ...