Hello,We have SKUs that are sold by the each as well as the case. So for instance, "SKU A" may receive a purchase for a quantity of 1, but we may receive a wholesale order for 1 case (30 eaches). Each unit has an individual UPC, and then the pre-asse...
I am not sure what the logic is for the inventory locations on Pick Lists being taken from a seperate location than where the inventory is stored, but I think this should change.We upload specific inventory amounts with the locations of that inventor...
With the automation rules I can choose shipment and delivery notifications from the default template and the templates I've created. However, I cannot choose to not send a notification. Being able to automatically set orders to not send notifications...
when in the purchase postage dialogue after hitting "create + print label" clicking the "continue" button does nothing. it does not purchase postage or trigger any other action as it usually does. the last time it worked, i purchased postage and bur...
Been using Shipstation for years. Recently they changed the order detail form. Before, this form always showed the estimated delivery date, which is really important for us. Now, it is gone. Shipstation support person said that "development" would be...
Would it be possible to see order notes/tags/custom warnings within the scan workflow on ShipStation based off custom automations.
I can customize packing slips which are great as I made fonts larger for employees that have eyesight problems but I cant customize the pick lists. I want to suggest this as a feature for accessibility.
Can you ask the tech team to look at improving this functionSo we operate using two log ins on your system So one employee goes in and checks that all address look complete and accurate and no weird issues But when we do add APT A when the customer j...
Delivery Confirmation use to be Preset for all of my orders as a default. Now, all of my orders have "No Confirmation" as the default and I can't seem to fix it. Is this a bug? Is it no longer supported? Can I fix it? Thanks
It would be nice to have spell check in the note section of the orders.
I would like to be able to print my packing slips without allocating inventory. I realize it might be nice for some workflows to automate this, but having the option to turn this off and have the inventory allocate at time of shipping would be nice. ...
Cubiscan currently has 15 active models but ShipStation only supports 3 of them and one old model that has been discontinued by Cubiscan.ShipStation needs to update their support for newer Cubiscan models.
Would be extremely helpful if there were Template Parameters and Order Filters for Batches. Once a pack slip has been assigned to a Batch, we should be able to print that Batch # on the PackSlip. Same goes for Pick Slips.More importantly is the abili...
Hey, all. I'm trying to create a custom packing slip for my company with instructions on it that are repeated further down the page. Right now, the text is just a table with stylings to make it look like plaintext. Reusing the table gives me "An erro...
Are there any cartonization or ways to automatically select packaging based on the contents. I'm not talking about automation rules, I'm looking for something that selects packaging based on the product dimensions. If not built in are there any integ...
Hello all,I've already submitted a support case about this issue, but I wanted to see if anyone else is running into the same problem.In our Shipment Confirmation Email, we use the Ship Date variable in the email template. We want our customers to kn...
I got this message this morning on Shipstation. I'm a little confused by this. Why is shipstation now charging an extra $20 a month just because I added Fedex to my carrier account? I rarely use Fedex but I would like to have that option, it's not wo...
tested on 3 computers, all 3 computers have not experienced this before. Our account uses Shipstation Connect which makes printing so much quicker than downloading then manually printing each label or whatever it is that needs to be printed.Starting ...
Hi all Suddenly I can’t print labels and getting this error which has brought out operation to a standstill and support are not replying can anyone help at all?thanksben
Hican you please extend the Checkout Rates feature to France? We operate a marketplace where customers and sellers are located worldwide and where the products sold (musical instruments) come in different size and weight depending on the category. Ge...
Anyone know of a way to simply duplicate an entire order to create a new order in which you can edit the shipping address after. This is in relation to reshipping an order that was lost, sent to the wrong address etc. and needs to go to an updated sh...
the order look up page for the online returns portal needs refinement. we have many customers who call and complain that they can't generate a return label. this is not a form we have the ability to change at our end or within the shipstation app? we...
How do I get a price quote just using customers zip code. I've done it before but I can't find the link
Brand new Windows 10 PC, Brand new Zebra ZD420d Direct Thermal printer. Get the error "Printing Error - There was a problem downloading the document" when trying to print a label. Can print from Windows to the Zebra just fine, and can print to other ...
Please add a feature that helps track customers delivery dates.
This has been discussed about a year and half ago and allowing an option to track mail would be an advantageous offer. Firstly, all mail already has stamps.com own Mailer ID which it can manually view if someone contacts support. This is quite the ha...
I'm using webhooks to trigger fulfilment in NetSuite when an order ships in ShipStation.If my middleware is down or miss the webhook call for any reason, is there a way to have ShipStation to send the webhook again ?
We need to be able to add attachments to the shipment notification email, there have been other posts from other customers requesting this feature as seen here: https://community.shipstation.com/t5/ShipStation-Features/Attaching-image-of-parcel-in-th...
I had issues with a workflow and suggested a new feature to customer service and asked them to pass it along. They just kept telling me to post here. Lol I already told you my idea, I don't want to create a whole post about it.
Is anyone else getting an unidentified "error" when attempting to bulk upload tracking numbers? I've had this issue for over a month now and no one is helping me from shipstation, despite it being "escalated" and being told it is "of the highest prio...
