Currently the Product List API doesn't include the UPC in the response. This restricts the use cases of the product list API since I need the UPCs when requesting product information. I have to manually export this data now to get the data I'm lookin...
Hello, I would like to know if it’s possible for ShipStation to send email notifications to our customers when a failed delivery occurs. This feature would greatly help customers be informed that a delivery attempt was made and that they need to cont...
Why not Integrate ShipStation to manage inventory or connect to Target Ship IQ?I would like to recommend that Shipstation consider developing features that allow the user to manage their inventory easily under product level. It will be support for us...
Shipstation integrates with Etsy. However, there are intermittent connection issues. This is a problem because when we mark orders are shipped, if the connection fails, those orders are not marked as shipped in Etsy. So we need to monitor daily for a...
In the shipments tab you can have a column that shows if and when a packing slip was created. Wouldn't this field make much more sense to be a part of the awaiting shipment so you can see which orders still need a packing slip to be created?What work...
There needs to be a column for "Packaging Slip Printed" on the orders page.That option (column) IS available under "Shipments" but why do I need to know if a packaging slip was created after it has shipped. I need to know if the packaging slip has be...
Does anyone have any tips on how to best track inventory with Shipstation Inventory management. Shipstation inventory only tracks inventory once an item is shipped (label created). I am looking for a system that can track inventory once an order come...
I've been on to support but has proven unfruitful.Long story short I've inherited a business that likes to get creative with SKUs on marketplaces such as Amazon and eBay so I'm having to make use of Product SKU Aliases for it all to work. It works gr...
when we ship an order with ShipEngine, we automatically mark it as shipped in ShipStation. We need a way to also see the cost of that shipment in ShipStation.
We run an online store using WooCommerce, and have workflows that trigger depending on where in the flow an order is. The one blocker we have is that ShipStation does not send the data back to our site when an order is `Out for Delivery` or `Delivere...
When an order is split into 1 or 2 or 3, then later you think it was a mistake, there should be an option to reverse back the order to its original.
In the Insights report, I wish all reports could include my custom field value, which makes it much easier for me to download and analyze the data.
I am trying to upload descriptions to my products in Shipstation. When you finish your csv and try to "review and upload", the header "description" does not have a match in the shipstation fields. It would be nice if that was available. It would save...
Cannot get into ShipStation again, tried three browsers, similar to last Thursdays 9/26/24 outageError Details:Request failed with status code 504. Url was /sellerRequest failed with status code 504. Url was /seller/packagetypesRequest failed with st...
Hello ShipStation Community,I hope this message finds you all well. I want to request a feature enhancement for return label management within ShipStation, and I think you will all find this intriguing.Currently, there doesn’t seem to be a way to aut...
I keep losing my devices. When this happens I refresh my connection and the devices reappear. This is happening through out the day. Anyone else having this issue?
Have been using SS for a couple years now and have never had this problem. Printer is for sure hooked up correctly as it will print one label no problem, but printing 50+ labels one at a time in the morning is not feasible. Any help is appreciated. T...
Getting this error. An error occurred attempting to update orders: String or binary data would be truncated. The statement has been terminated. At the bottom of the page it says modify store connection, which I did and still get the error. Any help w...
We would love to see an option to verify the amount of orders scanned in a day or which orders are not yet scanned in a batch. Orders are printed ahead of time with labels because our flow is too fast to print them as we verify, but we would like to ...
Anyone notice the plus sign has disappeared on Multi Package side screen? You can still click on the blank space and access the package presets however, the symbol to do so is gone.
I’d like to suggest a feature enhancement focused on improving automation within the platform. Currently, ShipStation handles split shipments by creating multiple separate shipments for each package. While this works, it can lead to inefficiencies, e...
Your software constantly suggests to use Ground Saver and indicates it's the cheapest option. This is false. I have had dozens of packages where regular UPS Ground is cheaper than Ground Saver.So what is this? A scam to get more kick backs? or sloppy...
Cannot get into ShipStation, tried three browsers, getting different errors also won't open in the bigcommerce backend.Request failed with status code 504. Url was /seller/labelproviders Request failed with status code 504. Url was /seller/labelprovi...
We would like to be able to add additional emails on the customer level for shipping notifications. We have a few clients where they need the emails sent to multiple people. They are repeat clients and it would be good to not have to do it every time...
Performance seems to be declining. Updates are launched then fail. It seems like there is no beta testing prior to trying launch a revision. Half the times, the revisions seem silly - like they don't ask users to test things first but some programmer...
We sometimes have to send customers return labels not related to orders previously shipped on ShipStation. The existing process is cumbersome and confusing: click on Rate Brower -> start creating a fictive shipment from your location with fictive pac...
When our Customer Service removes a line item from an order, it is still showing up on our packing slip with 0 quantity. I found a help article on how to remove 0 DOLLAR items but I want to remove 0 QUANTITY items (we have other products with $0 that...
We recently started using Amazon Buy With Prime on our Shopify store. After manipulating the settings with ShipStation we have gotten it setup so that ONLY the items that we need to ship internally actually sync to ShipStation. The problem is that th...
Hi all, We are looking to start using the Scan to Verify feature in ShipStation, but I wonder if there is a more efficient way to access it. Our fulfillment team primarily works within the Orders tab, and currently, we have to click into an order, pr...
