ShipStation Features
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Packing Slip Sort Options

Is there a way to configure the Packing Slip sort order other than what's shown in the Packing Slip Setup drop-down (SKU, Name, Item Quantity, Warehouse Location)? Ideally we would like one of these methods:1) Sort by last 3 digits of the SKU2) Sort ...

Shipping Manifest Report

Is there a way to sort the Shipping Manifest Report? When I export it to an excel file I get an error message saying that all merged cells need to be the same size. If I unmerge the cells it wrecks the report. It would be nice to also generate this r...

Clean up label design (address blocks)

Your FedEx label looks messy. Return and Ship To address blocks have blatant spaces when any fields are empty. For example instead of: Mike Smith 123 Main Street Seattle, WA 98207 it looks like: TO:Mike Smith 123 Main Street Seattle, WA 98207 Why the...

rocinante by New Contributor
  • 335 Views
  • 0 replies
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Barcode Scanners

Hello! I am looking for recommendation for a barcode scanner. We are looking to implement one that will work best with scanning the UPC barcodes on a label and then scan the UPC barcode on the actual product to make sure our pickers and packers are p...

customized Pack lists for Cdn retailers

Hi all We are new to ShipStation and have run into a road block weeks before going live with NetSuiteWe are a small Cdn company and do not have an IT Dept - the customized pack lists are in html and we are not at all familiar with it. We can do a who...

brendak by New Contributor
  • 1413 Views
  • 2 replies
  • 1 kudos

These prompts are switched

Anyone else? using shipstation connect: When i tap shipping label, a packing slip prints and when i tap packing slip a shipping label prints.

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krap by First-timer
  • 509 Views
  • 1 replies
  • 0 kudos

Scan to Verify and Print

I am running into an issue with Scan to verify and print. The scan process works fine. After the last item is scanned and it switches over to the print function, I have to uncheck and re-check the the use scale box to get the scale to read the weight...

cschlik by New Contributor
  • 2672 Views
  • 6 replies
  • 1 kudos

Hack to change Ship Date

Currently my ecommerce site lists a future ship date for some orders (imported from Amazon), and so the ship date in Shipstation is incorrect. I'm trying to find a hack to automatically change the ship date to "Today" - there is no attribute in Autom...

birdsafe by Occasional Contributor
  • 682 Views
  • 1 replies
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Combine shipments

How do I fix this issue? When I combine orders, the window freezes? BTW by removing the human support was a typical bait and switch on the service with SS. Please let us know how to get questions answered when dealing with your software. Horrible! 

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Is Shipstation in BETA? This is Ridiculous...

We have been using Shipstation for a few months now, and almost EVERY SINGLE DAY, we have some type of technical issue. This is absolutely unacceptable. Is your software in beta? We have issues with scanning products, printers, scales, logging in, et...

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NEV by Contributor
  • 1127 Views
  • 4 replies
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Shipping Cutoff date not working... Again...

We set our Shipping CutoffSet the Ship Date to the next day if the time is after:4:30PM Yet when we pull up an order in the (Orders) tab. And ship it via order details screen. It never changes the ship by date... Please fix...

NEV by Contributor
  • 365 Views
  • 0 replies
  • 1 kudos

Label without order API Help needed

I am using the Creat label without an order API. https://help.shipstation.com/hc/en-us/articles/360047043312-Create-Labels-Without-an-OrderIt returns a JSON format for the label.How do i convert that to a usable format? What conversion needs to be do...

Davidc by Occasional Contributor
  • 960 Views
  • 2 replies
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Need Ability To Restrict Users By Selling Channel

We desperately need the ability to restrict users to only see, report and fulfill orders from only specific selling channels. In our case, we have a 3rd party that wants to run a single Shopify page selling our product for a month, while we would ful...

Automation Rule to cancel SKU

If i add criteria "ITEM SKU equals XYZ" multiple times using a variety of products, will this work. Does the logic use both criteria as an OR or as AND. Meaning it only needs to have one of those items. I want to stop certain SKUs from importing. If ...

Davidc by Occasional Contributor
  • 519 Views
  • 1 replies
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Combining orders gives us troubles

My shipstation Christmas wish list gets bigger and bigger everyday. For todays post, I want to express our problems with combine orders feature. 1. New packing slip only displays parent order number2. New packing slip only displays parent order tax, ...

NEV by Contributor
  • 708 Views
  • 1 replies
  • 2 kudos

Using Custom Packages

We use Custom Packages for box dimensions when we ship. However, when we have multipiece shipments and move into the Multi-Package Shipment screen the custom package box dimensions we have created do not populate. We have to type our box dimensions i...

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DBullock by New Contributor
  • 1271 Views
  • 3 replies
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Return Portal Questions

Can the return portal be embedded on a website page? I only need the form. Will the return portal work for orders NOT shipped with Shipstation? Example if i canceled and fulfilled some other way. If the order has more than 1 item or multiples of 1 it...

Davidc by Occasional Contributor
  • 524 Views
  • 1 replies
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Closing Account

Anyone know how do I go about closing my account? I could never find the right question so that the robot chatbot would give me direction. I emailed Shipstation at the only address I had (from the welcome messages) and received a reply that they had ...

Clark_L by First-timer
  • 2460 Views
  • 5 replies
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Undo "Mark as shipped"

I am able to undo "mark as shipped" for orders that were fulfilled by my warehouse, but not for orders where I printed the label myself. Can someone explain that logic to me? Why can't I undo it for all orders?

david_dean by Frequent Contributor
  • 1745 Views
  • 6 replies
  • 1 kudos

Feature Request (Printing order barcodes sticker)

Hello, I think an important feature to request is to be able to print the barcode that Shipstation generates for each order on a sticker by itself or allowing the creation of custom documents based on shipstation HTML suggestions or just allowing bar...

Ghiath by New Contributor
  • 932 Views
  • 1 replies
  • 2 kudos

Include Time based automation rules

Because not all the selling channels have a "Ship By Date", is there any way to set an automation rule based on order import time? Let's say " if orders imports before 1 pm put the tag "Ship Today" ", or put the order on hold until tomorrow.that woul...

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Boris_B by First-timer
  • 1559 Views
  • 2 replies
  • 1 kudos

Addition to Split Ship

I had a customer place a large order he intended to ship to 5 different recipients. The split ship feature allows me to split that order into 5, however, I cannot edit 5 different addresses. Only 1 address for 5 shipments. A feature allowing me to sp...

Resolved! Please add ability to download SKU barcodes

Please add the ability to download product SKU barcodes. This would give us the option to place SKUs on the products themselves and scan those rather than the packing slip. If a packer grabs the wrong item and scans it in on the packing slip, scannin...

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jaimes57 by Occasional Contributor
  • 2297 Views
  • 5 replies
  • 2 kudos