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Returns export discrepancies

We use a branded returns portal on our website and it gives us the option to have customers select the reason for an order return. ShipStation tells us that we can run a Returns Export that includes the return reason, yet this doesn't appear to exist...

Screenshot 2024-01-30 165211.png
FFeet by Occasional Contributor
  • 617 Views
  • 1 replies
  • 2 kudos

More Custom Fields

There are currently only 3 Custom Fields in shipstation, and we need more. We already send data to the 'notes' fields, and we have run out of places to send data. Examples of data we send/would want to send:Our Sales Order # (CF1)Customer PO# (CF2)Cu...

cfrymark by First-timer
  • 499 Views
  • 0 replies
  • 1 kudos

Inventory Mgmt of Packaging Materials?

Hi, we have several types of branded small sleeves, boxes and packaging that go along with each product we ship. One order has 7-8 supporting packaging elements to it. Can Shipstation's Inventory Management or any other functionality help us count do...

Rugiet by New Contributor
  • 3694 Views
  • 6 replies
  • 6 kudos

Total Number of Packages

Creation of a metric to calculate total number of packages shipped. I have looked everywhere and reached out to customer service. There is no way to calculate this.

aasharer by First-timer
  • 1007 Views
  • 2 replies
  • 1 kudos

COGS Report

Is there anyway to pull COGS in any of the reports? When we add products to our inventory we are able to associate a cost with them - which is awesome - but in the reporting, im not seeing where we can look at these costs once our products have sold?...

jnewby by New Contributor
  • 1026 Views
  • 1 replies
  • 0 kudos

CA does not mean Canada

Dear ShipStation, When pasting a California (CA) address, the rate tool thinks it's a Canada address and auto edits the address. Could you please fix it to not do that? Thanks!

Combined Shipments in Report Data

I've discovered a missing feature which I confirmed with support, that any orders combined into a single shipment are NOT shown in the Shipping Cost reporting or the raw data which can be expected. If orders are combined they become orphaned in the r...

Overwrite a shipping price

In a case where most products shipping rates are correct with particular settings but where you get inacurate pricing for some select items, it would be nice if we could overwrite a shipping price for that item in Shipstation. Then Shipstation should...

jorlink by First-timer
  • 379 Views
  • 0 replies
  • 0 kudos

Feature Request - New Order Screen

When you hand key a new manual order, if you accidently click outside of that window you loose everything you've entered up to that point. Can you add a dialouge that checks to see if there is something in the fields then ask if you're sure you want ...

Reporting - item/sale values

Just thinking that Shipstation sale values should be based off the amount "total paid" by the customer in the "Order summary" and not the total value of the Shipment items. in "Order Items" section. Currently running into issues with Woocommerce bund...

Auto-shipping exchanges

Has anyone ever set anything up in a way that would automatically ship exchange orders, after the RMA label has been scanned by the carrier?

info461 by First-timer
  • 401 Views
  • 0 replies
  • 0 kudos

Barcode / Inventory

We are a Startup having lots of trouble figuring out how to set up our inventory system. We have downloaded and set up ship-station connect but it always tells us that we don't have it downloaded, We bought a barcode scanner on amazon but apparently ...

Jabon17 by First-timer
  • 1113 Views
  • 1 replies
  • 1 kudos

Restricting access to stores

Hi all - We have multiple Shopify stores connected to our ShipStation account. Is there a way to restrict who can see what store? For example, we need person A to see Store 1 only and person B to see Store 2 only, but I want to be able to see Stores ...

AndreaR by Occasional Contributor
  • 1155 Views
  • 2 replies
  • 1 kudos

Create + Print Label + Print Packaging Slip

Could we possibly get the option to print all 3 with a single click? Now the design has changed it's not as easy to do as it's in the top right of the screen rather than next to the label print button.

JamieH by New Contributor
  • 649 Views
  • 0 replies
  • 3 kudos

Missing Tags on Scan Orders screen

Hi Shipstation:I wish there was a way to view any tags added to an order on the Scan to VErify \ Scan to Print screen.We use tags like:Fragile, Multiple Items, Insurance Required, Include Free Item, etc. These tags are visible on the orders screen wh...

toysheik by Occasional Contributor
  • 1519 Views
  • 4 replies
  • 7 kudos

Resolved! Return label without Outgoing label?

I have asked this question before, without success. I want to print a prepaid USPS or FedEx label TO MYSELF, and send it to my customer so he can use it to send me a package of known weight and dimensions. I cannot figure out how to do so. I have ask...

doug1 by Occasional Contributor
  • 8809 Views
  • 9 replies
  • 6 kudos

Categorise Ship Views into Folders

Hi, I think it would be super handy to be able to categorise ship view tabs into folders.We have a lot of views on our main screen and it becomes cluttered after adding a lot. Being able to break different types of views down into folders would make ...

ship list drop down example.PNG
troop by New Contributor
  • 441 Views
  • 0 replies
  • 1 kudos

UPS from Shipstation setup issues

Hello!After setting up the Carriers from Shipstation, the UPS option wasn't on the list. So I clicked on "Update ShipStation Carrier Services to enable new carriers and service options", which takes me to the setup pop-up to add UPS. BUT even though ...

drinktche by New Contributor
  • 6134 Views
  • 12 replies
  • 1 kudos

Possible Product Feature - Tracking Report

Hi there,I think it would be great if there was a report or a place you could clearly see all your packages for a particular day and see if they have been delivered yet.This is especially true with Royal Mail, where as of yet you don't even get the l...

Jon691 by First-timer
  • 457 Views
  • 0 replies
  • 0 kudos

Possible new feature

HiIt would be great it Shipstation could flag up new customers. i.e. Customers not already on the shipstation customer database. Our marketing team want to add some POS material to encourage repeat purchase. If there was a little symbol the dispatch ...

Shipstation says printer is offline

I keep getting an error message when trying to print to IDPRT SP410: "The printer, IDPRT SP410, connected to shipstation workstation, is offline."I have tried: Printing a test page from my computer: it works fineRemoving and reinstalling the Shipstat...

PayPal notifications not supported

I'm a LONGTIME user of PayPal - now with their Shipstation support instead of their native solutionIt works great with somewhat limited capabilities butit has all I really need. It shows me what is unshipped and when I ship it, it notifies PayPal and...

Str8Nar0 by First-timer
  • 489 Views
  • 0 replies
  • 0 kudos