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CSV import not updating weight correctly

Orders with multiple lines imported as .csv files are not currently calculating the shipping weight correctly. Only the first line of each order is used for the total weight. Most of the orders are USPS Ground Advantage but it happens with other serv...

Rate vs Carrier Fee

What is the difference between Rate and Carrier Fee? We created a shipment of three boxes. After everything was selected, it showed the "Rate" as $113.01. Then, once the "Create & Print Label" button is pressed, it shows the Total Cost as $88.51.What...

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Craig by Occasional Contributor
  • 2028 Views
  • 5 replies
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new layout is bad

old layout had better features that missing in the new one why did it change can shipstaion put old features in the new lay out please

ozie27280 by Frequent Contributor
  • 967 Views
  • 2 replies
  • 2 kudos

AWAITING PAYMENT BULK

Hello,I am writing to request a feature in which we can mark multiple orders in the "awaiting shipment" status as "paid" in bulk, rather than having to process each order individually.The reason for this request is to streamline our order management ...

evelinv by First-timer
  • 594 Views
  • 0 replies
  • 1 kudos

Scan to Print Scale not Working

I'm posting this here to see if others are having the same issue. Shipstation support has been working on the issue for the past 13 days.When in Scan to Print, the scale is not reading weight properly. First it wasn't showing a correct weight and was...

torivt by Occasional Contributor
  • 3149 Views
  • 7 replies
  • 1 kudos

Scan to Verify Column

It would be helpful to have a scanned/verified column in the Orders (Awaiting Shipment) Section. It exists in the Shipping section and shows a green thumbs-up, but that does not help our situation by verifying something is verified before shipping.Ou...

Packing Slip Barcode unable to scan

Whenever I print a packing slip, my barcode is unscanable using the barcode reader I have. The barcode is so small and squished together that certain bars don't have enough spacing. Any idea what to do? So far I've gone nuts with different thermal pr...

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RTMartin by Contributor
  • 3232 Views
  • 7 replies
  • 1 kudos

Add Column with Image Thumbnail

Why not have the ability to have a Column in Order dashboard that shows the Item Image Thumbnail (one that shows up on sidebar). I understand not everyone wants or need it, so it's just including this as an option from the drop down.Having a dashboar...

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entropychef by Occasional Contributor
  • 444 Views
  • 0 replies
  • 2 kudos

Rule based on Item Description

I am using Etsy, Shopify, and BigCommerce stores. Rules based solely on Item Title is working only with Shopify.This seems shortsighted to not include Item Description (or Item Name).Your sister company, ShippingEasy, reads this Item Description and ...

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entropychef by Occasional Contributor
  • 448 Views
  • 0 replies
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filters not working

After the new layout very few of our filters are working. The problem being that our users DON'T KNOW the filters aren't working, and are missing critical processes because shipstation simply returns a full screen of all orders or a blank screen. Thi...

Please add Discount Total to Shipment Details Window

The previous layout used to have the Discount total amount included in the Shipment Details pop-up window, but it has apparently been removed in the new layout, which now requires opening the Order Details side-and and scrolling down, which is a tota...

Mark21 by Occasional Contributor
  • 481 Views
  • 0 replies
  • 2 kudos

Return Labels API

Can this get implemented? It would be very helpful.https://community.shipstation.com/t5/Orders-Shipment-Management/Create-Return-Label-Via-API/idi-p/6952

Webhooks Sometimes Have no Orders

I have encountered this a few times, an order notify webhook will hit my server, and I call the resource_url. And it returns empty orders...anyone know why?

NickH by New Contributor
  • 1232 Views
  • 2 replies
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Important Shipping Charges Update From Shipstation

Has anyone else received the below email and is Shipstation going to prove where they undercharged us?Dear valued merchant,We would like to bring to your attention an issue regarding shipping charges that occurred in May and June 2023. Due to a techn...

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steven10 by Occasional Contributor
  • 2581 Views
  • 7 replies
  • 4 kudos

[URGENT] Update Payment Method Error

I have had my account automatically add funds whenever the balance got below a certain amount.But when I go to fulfill/print orders today, my balance was way under the limit I set it for. So I go to add more funds manually, and it gives me an error a...

CP2710 by First-timer
  • 3543 Views
  • 3 replies
  • 3 kudos

Print is still greyed out

Does anyone else have the print feature greyed out? I've cleared the cache and still not allowing me to print locally. I don't even care about ship station connect, I should be able to download and print, right?

Import Amazon Canada FBA

I was in live chat and was informed that Amazon Canada FBA will not import into shipstation. I found that indeed there is no setting in the amazon settings under the Canada connection to "import FBA orders" . Please say it aint so. This should be sta...

Uploading Own Commercial Invoices

I was wondering if there were any plans to make it so that we can attach our own commercial invoices to shipments, rather than use ones generated through ShipStation??For example.. We have a shipment that needs to be manually inputted into SS, there ...

Cowey by New Contributor
  • 511 Views
  • 0 replies
  • 1 kudos

Automatically Select Cheapest Rate

Hi everyone, I was wondering what people are doing to automate the process of having the cheapest rate selected? I know Shipstation has some automation that assists partially in this, but looking for how people handle this. It would be great if Ships...

Resolved! Putting a tracking link into an email

I want to set up an email template that would automatically send a message to customers when their order ships. But I want the tracking number to display, as just the tracking number, with it being a clickable link taking the recipient to the trackin...

Craig by Occasional Contributor
  • 12309 Views
  • 12 replies
  • 3 kudos