ShipStation Features
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Automation - Select 3rd Party Service

In order for us to grow dropshipping, we need a way to automate the service selection to the 3rd party shipping account to avoid errors. It appears that there is an option to select the service within the automation rules, however, the service list o...

lindsay2 by First-timer
  • 466 Views
  • 0 replies
  • 0 kudos

USPS Automated Flats - IMB

As our company, like many others, is looking for cost savings opportunities, we came across the USPS Automated Flats option. This shipping option delivers in a timely fashion, and is significantly cheaper than our current offering. However, there are...

Packing Slip Printed on Orders Screen needed

There needs to be a column for "Packaging Slip Printed" on the orders page.That option (column) IS available under "Shipments" but why do I need to know if a packaging slip was created after it has shipped. I need to know if the packaging slip has be...

UPS by New Contributor
  • 536 Views
  • 0 replies
  • 3 kudos

API - Create an Order

I hope that somebody can help. I know that it is communicating because when I remove something required it lets me know something is missing. With everything valid though, I get no returned response and the order doesn't show up in ShipStation. Any i...

tovis by New Contributor
  • 1378 Views
  • 3 replies
  • 0 kudos

Subscription changes

Recently SS increased their subscription cost which is understandable and was accepted. Then they quietly reduced the number of shipments allowed in that plan forcing you to upgrade. Is anyone else facing this same?

Pelicano by First-timer
  • 1321 Views
  • 3 replies
  • 1 kudos

SKU Override for Orders Pulled From Sales Channels

Our ERP system is pulling all orders from ShipStation, and using the ShipStation interface for label printing and packaging. All of our orders are pulled from separate different sales channels. Etsy, Shopify, and WooCommerce, our product SKUs contain...

Jakgun by First-timer
  • 306 Views
  • 0 replies
  • 0 kudos

Ad hoc email to customer

Hi. It would helpful if we could send an ad hoc email to customers from Ship Station, especially from the order screen. There are times we need to ask for customer feedback before we ship and it would be nice not to have to switch systems to reach ou...

CorCut by New Contributor
  • 400 Views
  • 0 replies
  • 0 kudos

Label Queue

When I print a label directly from the Orders tab, my Label Queue has a red indication like an unread email or the like. This is unnecessary as the label has been already printed, and the order shipped. To remove the annoying red dot, I have to click...

ABG by First-timer
  • 288 Views
  • 0 replies
  • 0 kudos

Option to change currency in account

This has to be a feature in Shipstation. All of our orders are in USD , and there is no way we can convert all into CAD just because region account is based in Canada. Please let us know if there is any plan to implement this. I know this feature has...

Batch Pricing

Would love to be able to upload a batch spreadsheet (csv with multiple locations) and get pricing for all locations on the spreadsheet so that we can verify we are getting the best prices with each location.

kurstie by First-timer
  • 359 Views
  • 0 replies
  • 0 kudos

Automatic Store Updates

Need to be able to pick how often the automatic updates happen. Once an hour is not nearly enough. You should be able to pick how often it will automatically update (15 Minutes) instead of constantly coming over and manually refreshing and then the m...

gianna by First-timer
  • 598 Views
  • 1 replies
  • 0 kudos

Android Mobile Out of Order

Anyone notice packing slips printing out of order this week? I'm pretty sure this is something to do with being API subscription orders that are all processed around the same time. But the sequence in my bigcommerce is correct. In bigcommerce sorting...

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scott8 by Occasional Contributor
  • 336 Views
  • 0 replies
  • 0 kudos

Add buyer's phone number to packing slips.

I am trying to find a way to add the buyer's phone number to our packing slips, the same way we have the recipients phone number displayed. I have familiarized myself with the list of packing slip field replacements in custom templates, and while [Re...

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Plum by First-timer
  • 387 Views
  • 0 replies
  • 0 kudos

Resolved! Map Requested Service

Is the Map Requested Service feature unavailable? I've been trying to map services for a few weeks but keep getting an error message.Thanks!

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665Chris by New Contributor
  • 2205 Views
  • 3 replies
  • 1 kudos

Canceled Order Outbreak!!

My fellow retaliers and me, have been receiving a rash of orders (which is good), but they receive notification of shipment, and then send an email to cancel the order. Knowing that the order is on the way. They even are bold enough to ask if they ca...

wnenkow by First-timer
  • 841 Views
  • 3 replies
  • 0 kudos

Can not modify preset shipping preferences

Stuck on this one and chat tech support was worthless as usual. I can't modify or delete our existing shipping presets. When I click on manage presets I get a spinning cog that never goes away (see attached photo). Before it used take you to a new po...

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sales95 by Occasional Contributor
  • 552 Views
  • 1 replies
  • 2 kudos

New order view missing customs declaration tab

Very frustrated to see the new order view does not show or allow to see/edit customs declaration. In order to change quantity/price/description you have to switch back to the old view on top of the window every time you open a new order.

f1r3 by New Contributor
  • 458 Views
  • 0 replies
  • 0 kudos

Sorting orders that have been grouped by criteria

In an effort to optimize picking in our warehouse and minimize multiple trips to the same stock locations, we add grouping to our Orders screen list to group by two levels. First, by Number of Line Items and second by item SKU. The resulting grouped ...