We use a branded returns portal on our website and it gives us the option to have customers select the reason for an order return. ShipStation tells us that we can run a Returns Export that includes the return reason, yet this doesn't appear to exist...
There are currently only 3 Custom Fields in shipstation, and we need more. We already send data to the 'notes' fields, and we have run out of places to send data. Examples of data we send/would want to send:Our Sales Order # (CF1)Customer PO# (CF2)Cu...
Hi, we have moved from UPS Worldship Software to Shipstation. Worldship software communicates the expected Package Level Detail (PLD) to UPS. The PLD is used for advanced routing and billing purposes of the packages processed that day. I believe Ship...
Hi, we have several types of branded small sleeves, boxes and packaging that go along with each product we ship. One order has 7-8 supporting packaging elements to it. Can Shipstation's Inventory Management or any other functionality help us count do...
Hello,I needed help with creating a label to get the material i purchased from Fulton ,Mo to Plainfield,ILWhat are the steps i should do
Creation of a metric to calculate total number of packages shipped. I have looked everywhere and reached out to customer service. There is no way to calculate this.
I have received several emails from customers that can't complete their purchase because it says we don't deliver to Oklahoma or Missouri, etc. This has happened 4 times now with random states. Has anyone experienced this?
Is there anyway to pull COGS in any of the reports? When we add products to our inventory we are able to associate a cost with them - which is awesome - but in the reporting, im not seeing where we can look at these costs once our products have sold?...
Dear ShipStation, When pasting a California (CA) address, the rate tool thinks it's a Canada address and auto edits the address. Could you please fix it to not do that? Thanks!
I've discovered a missing feature which I confirmed with support, that any orders combined into a single shipment are NOT shown in the Shipping Cost reporting or the raw data which can be expected. If orders are combined they become orphaned in the r...
On the new 'booking in' window, when you try and book in multi-package shipments, the weight box is incredibly small and you are barely able to see the numbers in there. It would be great if this could be made bigger so you can check the weights that...
In a case where most products shipping rates are correct with particular settings but where you get inacurate pricing for some select items, it would be nice if we could overwrite a shipping price for that item in Shipstation. Then Shipstation should...
When you hand key a new manual order, if you accidently click outside of that window you loose everything you've entered up to that point. Can you add a dialouge that checks to see if there is something in the fields then ask if you're sure you want ...
When we download the label and packing slip in ZPL format, there is always an issue with the packing slip, as it contains duplicate items, how to solve the problem?
Just thinking that Shipstation sale values should be based off the amount "total paid" by the customer in the "Order summary" and not the total value of the Shipment items. in "Order Items" section. Currently running into issues with Woocommerce bund...
I cannot access my account due to Seller Maintenance happening. When will this be fixed please?
Has anyone ever set anything up in a way that would automatically ship exchange orders, after the RMA label has been scanned by the carrier?
We are a Startup having lots of trouble figuring out how to set up our inventory system. We have downloaded and set up ship-station connect but it always tells us that we don't have it downloaded, We bought a barcode scanner on amazon but apparently ...
Hello, long time user here. I was wondering if I am missing something, but it looks like in you cannot use ShipStation to scan item by item when picking. For example scanning 3 widgets and the order allocates each one from stock as you do so. Every i...
Hi all - We have multiple Shopify stores connected to our ShipStation account. Is there a way to restrict who can see what store? For example, we need person A to see Store 1 only and person B to see Store 2 only, but I want to be able to see Stores ...
Could we possibly get the option to print all 3 with a single click? Now the design has changed it's not as easy to do as it's in the top right of the screen rather than next to the label print button.
Hi Shipstation:I wish there was a way to view any tags added to an order on the Scan to VErify \ Scan to Print screen.We use tags like:Fragile, Multiple Items, Insurance Required, Include Free Item, etc. These tags are visible on the orders screen wh...
Hello,An order has been shipped out of shipstation but it needed to be split....How do i split it?
I have asked this question before, without success. I want to print a prepaid USPS or FedEx label TO MYSELF, and send it to my customer so he can use it to send me a package of known weight and dimensions. I cannot figure out how to do so. I have ask...
Hi, I think it would be super handy to be able to categorise ship view tabs into folders.We have a lot of views on our main screen and it becomes cluttered after adding a lot. Being able to break different types of views down into folders would make ...
Hello!After setting up the Carriers from Shipstation, the UPS option wasn't on the list. So I clicked on "Update ShipStation Carrier Services to enable new carriers and service options", which takes me to the setup pop-up to add UPS. BUT even though ...
Hi there,I think it would be great if there was a report or a place you could clearly see all your packages for a particular day and see if they have been delivered yet.This is especially true with Royal Mail, where as of yet you don't even get the l...
HiIt would be great it Shipstation could flag up new customers. i.e. Customers not already on the shipstation customer database. Our marketing team want to add some POS material to encourage repeat purchase. If there was a little symbol the dispatch ...
I keep getting an error message when trying to print to IDPRT SP410: "The printer, IDPRT SP410, connected to shipstation workstation, is offline."I have tried: Printing a test page from my computer: it works fineRemoving and reinstalling the Shipstat...
I'm a LONGTIME user of PayPal - now with their Shipstation support instead of their native solutionIt works great with somewhat limited capabilities butit has all I really need. It shows me what is unshipped and when I ship it, it notifies PayPal and...
