ShipStation Community

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we are in canada and it seems we get this message and we are stuck today. anyone has that issue or fix please?

iPhone App multi Piece Shipments

Hi guys, do anyone have idea when we can be able to print multiple labels from iPhone app which seems to be a major feature missing. I cannot even use the app due to most our shipments are consists of multiple packaging even some single items.

Need New API Feature

We are trying to build a new system around shipstation.For some reason, we need to keep the list of all carrier services in our own database.However, when/if a new carrier service is added, there is no way to know that a new service has been added.Fo...

filters not working

After the new layout very few of our filters are working. The problem being that our users DON'T KNOW the filters aren't working, and are missing critical processes because shipstation simply returns a full screen of all orders or a blank screen. Thi...

Can't Contact Support (Bronze with no chat option)

I have a Bronze level account and I can not figure out how to contact support. There is no phone number, email address, or anything else. I'm supposed to have chat for support, but I can't find a way to do this. Can anyone offer some help?

Single item that ships in two boxes - no way to set or automate multiple box sizes

It would be great if we had the capability to assign multiple box sizes to one product or potentially automated a product into a multi box configuration through rules. We have a new product incoming that ships in two boxes due to it's size and the in...

Inventory Mgmt For In-House Print On Demand

Hey everyone, I'm trying to figure out a way to keep track of shirt inventory that I print on demand. Since I don't stock shirts that are already printed, I can't specify how much inventory I have of a particular design. For example, I have 100 blank...

Return Label Issue

Is anybody having an issue with an error creating a return label? It does not happen all the time but when it does happen, the include return label with outgoing shipment box is marked.

buyer is getting message that we dont ship to this region

buyer is getting message that we dont ship to this region

Printer Settings erased every time we close the browser

SS V3 forgets my printer settings every time I close the browser.........it used to remember the settings almost indefinitely, now I've got to remember to go into the settings and set up my printers (we are using SS Connect) every time I log into Shi...

Orders in awaiting payments, items on packing slip does not sort by warehouse location.

Orders in awaiting shipment sort by warehouse location but why doesn't orders in awaiting payments sort?

Why still no ability to search by customers phone number

May I please ask why ShipStation does not have the ability to search for a customer or an order by entering their phone number in the search? I am fairly certain that many many years ago I could do this. And right in the main search box, I didnt even...

ShipStation's "Recommended (Least cost)" feature doesn't work with Amazon Buy Shipping

We recently installed the "Amazon Buy Shipping" feature in our setup for Amazon FBM orders, but then realized that ShipStation's "Recommended (Least cost)" feature is not searching Amazon Buy Shipping options. Here are 2 examples. In both cases, Ship...

Mapping Customs Orders to CSV

Is this really so hard? You could fix this by just allowing us to use some variants from the CSV file more than once. For example, using the product name or description for the customs description. Or using the price to reflect the price in the decla...

Need much improvement!!!

This version is a pain in my A@@ !!!! Runs extremely slow on my computer. Combing orders is a nightmare. Customs sections are more confusing than actual customs procedures!!! Please how do I go back to the pervious version???

Can't edit an order

SEKO

Shipstation needs to provide more features in shipstation. Shipstation needs to add where you can do more than one pallet per order. Currently it only lets you ship one pallet per order. Shipstation support advised you would need to split the order i...

Write back a tracking number to Magento DB

Hello! When customers create a shipping return label via our branded Shipstation Return page (https://track.shipstation.com/f/r/k/Cot58e11h4eN9bTs0MPMl%2FQdxnxV7eHQtSm7%2BHvfhO0%3D), we would like to have that return label tracking number written bac...

Crippling Limitation with Automated Returns

Our company was going to turn on branded automated returns portal but the one and only limitation is the most important to all retailers. Companies are limited to one return service option for ALL returns. This means you have to choose what could be ...

Per item weight on Packing Slips

Looking to have the Packing Slip mapping corrected to show the Weight on the packing slip as the per item/per case weight. Today it tallies the total weight per sku based on how many of the sku was purchased. I am looking to show the per unit weight ...

Real time stock level view in 3PL client account

We have a client account connected to our fulfillment center via 3PL bundle (beta) and our client wants to see their product stock levels available in our warehouse in their ShipStation real-time. The client can see the individual SKU stock available...

Direct Delivery - UPS

It would be great to have the option to do direct delivery via UPS on the V3 layout. I ship hazardous materials and I do not want individuals rerouting their package from the original delivery address.

No restore order feature?? Have to MANUALLY type in orders now? What in the world?

I'm so angry about this update. I've not enjoyed the new version since it came out and refused to work with it so we kept the old version going until we were forced to transfer to the new version recently. Everything about the new version bothers me ...

New spliting the order issue

The new split order is confusing to our departments because when split it uses the same order number and each department can see the other half of the orders and marking as ship (or adding the tracking number) is also an issue on the new split order....

Keyboard shortcut to reprocess automation?

Is there a keyboard shortcut to reprocess automations? I have a tag setup in automation but I have to go into settings, automation, reprocess each time I create a new manual order.

Why can't I mark an order as shipped from the Batch view?

When I view orders in the "Awaiting Orders" tab I am able to select "mark as shipped" from the top menu. Same for when I search for an order. But when I view the orders in a batch that option is not available. Is there any reason why that option is r...

V3 / Orders Awaiting Payment - Unable to enter box sizes/weights and get shipping quotes

Does anyone know if it is possible to enter package dims/weights for orders that are Awaiting Payment in the V3 system? In the Legacy version, we'd enter all package dims/weights in order to get accurate shipping quotes. Then, when the customer did p...