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Add Phone Numbers as a valid search option

There are times where customers leave voicemails during the weekend and all the info they provide is a phone number. If we could search up orders with their numbers it would save an incredible amount of time, instead of having to call them back and l...

AgusF by First-timer
  • 481 Views
  • 1 replies
  • 0 kudos

Hide Insights tab on admin account

I log in often in front of my employees and I would like to hide the visibility for the insights tab so that my employees don't see top line sales. I know there is a setting that loads another tab automatically at log in but I don't want it to be vis...

tyler7 by First-timer
  • 277 Views
  • 0 replies
  • 0 kudos

Tracking Status Icon

I have a suggestion.We use 3 different warehouses and we always need to keep track of late shipments for each of them.To identify the orders that have not shipped yet, we have to look for the icons with a question mark, as in the image below.The prob...

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Leonardo by Occasional Contributor
  • 574 Views
  • 1 replies
  • 0 kudos

Barcode Scan Actions Report

Since getting this working again doesn't seem to be much a priority for ShipStation (despite the fact that they seem to want to continue to boast about how easy it makes workflows) does anyone have any clue what the syntax is to create our own barcod...

VLTD by New Contributor
  • 1462 Views
  • 5 replies
  • 0 kudos

Show All In-Cart Delivery Rates

Currently, Ship Station in-cart rate logic dictates that only the lowest cost option displays to the consumer during checkout. We query 4 carrier services and many times only a single carrier service rate is returned to the consumer. We would like to...

sbgguy by New Contributor
  • 606 Views
  • 1 replies
  • 8 kudos

Unable to Process Batch

Currently unable to process batches. It validates labels and then sits with a spinning circle forever. Currently have contacted support twice and neither time have they resolved it. Is anyone else effected by this?

Account Restrictions

Hi there, I was added by my boss to manage the company's ShipStation account. However, I'm unable to contact the chat support team (button not showing on my end) and I'm seeing this in my dashboard whenever I log in.Please advise what we need to do s...

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Bulk printing order alerts

We always bulk print packing slips and labels but recently the popup alert that warned us that we already printed packing slips has disappeared. As you can imagine this is leading to some major picking/packing issues. I attempted to seek help from sh...

Mia4 by First-timer
  • 402 Views
  • 0 replies
  • 1 kudos

Public API /products/* missing field UPC

The public API /products/* is missing field UPC. All fields on the ShipStation Products dashboard UI should be included in the response and allowed to be updated via the API. Include UPC in the following API endpoints response. GET /products/productI...

JJB by New Contributor
  • 385 Views
  • 0 replies
  • 1 kudos

Allow for product notes on pick list

We would like to add additional product notes to certain products on the pick list in order to help our team picking the right products. Some of our products require assembly or different parts to it which isn't reflected on the (imported) product de...

tom21 by First-timer
  • 300 Views
  • 0 replies
  • 0 kudos

Can We Get Delivery Late Shipments Alerts?

Hi Guys, i want to let you know How important this features is, i want to have the ability to Track All the Shipments that after X amount of time still not showing Delivered. i Have customers All over the USA and it is not possible to do it manually ...

Batch Summary Info on Pick List

It would be great to have the option to display the batch name and batch notes on pick lists. When we print several batches back-to-back we end up having to sort through and make sure the labels and pick lists are matching. Currently the only way to ...

KyleTiesta by Occasional Contributor
  • 295 Views
  • 0 replies
  • 0 kudos

split shipment customs declarations

Anybody else having the issue with customs information not transferring when processing a split shipment? This is an easy code fix from a developers standpoint. This is pretty disappointing that a large company like shipstation can't fix this.

MIKE28 by New Contributor
  • 329 Views
  • 0 replies
  • 1 kudos

Allow Adhoc Label + Packing Slip Printing

See my image, it's pretty straight forward. I dont want to go into the settings to be have to print label + slip for each order.I need the printer to print like this:Label + Slip, Label + Slip, Label + Slip Instead of Label, Label, Label, Slip, Slip,...

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Jarmabox by New Contributor
  • 329 Views
  • 0 replies
  • 0 kudos

Make entire "Order Summary" text bold and bigger

Can anyone tell me how to make the entire "Order Summary" BOLD and BIGGER for printing? After print out it is coming out faded and some part is hard to read. The part that is coming out faded are "customer inputs" for personalized orders. The title a...

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Mustafa by First-timer
  • 603 Views
  • 1 replies
  • 1 kudos

Shipstation Connect on Win 11

On a new computer with Win 11 on it, Shipstation does not work with a DYMO M25 scale. My old machine has Win 8.1 and the scale works fine with it. In settings / Shipstation Connect, the scale 'seems' to work fine in that the DYMO shows up in the list...

dstrenz by Occasional Contributor
  • 561 Views
  • 1 replies
  • 0 kudos

Resolved! Multi-package Shipment problem

I am clicking the Multi-package Shipment and adding 2 boxes. When I save and close, the information is not saved and the "package" section resets to "Select package"

john4 by Occasional Contributor
  • 1051 Views
  • 2 replies
  • 0 kudos

ebay Migration. Any Takers, Yet?

We got a pop-up today telling us we need to migrate to the new ebay integration. Any takers, yet? Any issues? https://help.shipstation.com/hc/en-us/articles/360057921791#plan-your-migration-0-0

imix4u by Contributor
  • 3575 Views
  • 10 replies
  • 0 kudos

Create Automation rules from ShipperHQ Data

Hello, ShipperHQ is an amazing integration but the problem is limiting it to view only. One of the amazing features is dimensional packing. Which shows the best box size to pack the order based on the boxes that we set up in the system.Now, Shipstati...

Ghiath by New Contributor
  • 481 Views
  • 0 replies
  • 0 kudos

Package tracking

It would be ideal if ShipStation had a way of tracking the inventory of shipping packages. We've set up all our pre-sets with the box sizes, if there were another field for us to enter a starting inventory of those boxes, and decrement every time an ...

LorinL by First-timer
  • 642 Views
  • 1 replies
  • 1 kudos

Glitchy barcode reading in Scan to Verify & Print

We have some products without barcodes, so we have created QR code labels that also redirect to the product's web page, and we have their urls in the Fulfillment SKU field. The same issue I'm about to describe also happens with shorter Alphanumeric S...

Shipster by Contributor
  • 412 Views
  • 0 replies
  • 0 kudos

Paste addresses in manaual order

Since being forced to move to the new version, we have lost the ability to paste addresses into an order when adding manual orders. This is now very time consuming. When speaking with the support desk this works for USA addresses but when we are a cu...