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Format/Colums messed up?

The format has been messed up for over a week, now, it's on multiple devices so I don't think it's on our end. The order # column is huge and we can't resize it?

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Kennyd by Occasional Contributor
  • 1770 Views
  • 5 replies
  • 0 kudos

Can you copy an Automation Rule to create a new one?

Can you copy an Automation Rule to create a new one? We set up a lot of automation rules to Tag and set the Ship From Location by State by Sku depending on the Location our inventory is available, and which warehouse location is closest to that state...

GSC by Occasional Contributor
  • 702 Views
  • 1 replies
  • 0 kudos

Company Name on Return Address

Hello, We're having issues with having Company Names appear as part of the Return Address. We ship for many different clients from one "Ship From" location. For each of our clients, we have the "Always use Company Name on the Return Address printed o...

Serious malfunctions for Australian users

Why Aussie users have serious malfunctions and limited options?Myself, I have been using this limited functional program for over the year with heaps issues but never solved them on time or fixed it at all.1. There aren't real "contact us" instructio...

Resolved! Cannot Pay for Subscription

The page keeps saying "Form submission failure: The information being saved is not valid" when I try to change billing info for upgrading the subscription plan.But I am sure that the card info is correct, because I still use this card to place orders...

PPE by Occasional Contributor
  • 853 Views
  • 1 replies
  • 0 kudos

Verified status shown in order list

I realize that the Verified badge shows up when viewing an order, it would be nice if there could be some way to show this in the order list. Whether it was a tag, a diferent column, whatever. I can't find any way to accomplish this.

scmsteve by Contributor
  • 855 Views
  • 2 replies
  • 0 kudos

Resolved! SMS Shipment notifications

I'm trying to set this up. https://help.shipstation.com/hc/en-us/articles/360058589271-SMS-Tracking-Notifications?utm_campaign=ss-branded-sms-q2-2021&utm_medium=email&_hsenc=p2ANqtz-9JuMydy5YoJJn8SWoN2bWF-8b5j5cB8k5DIuZfxlqVPEtUDY20ntW5EB9NTlEiM6fI8U...

shipping by Occasional Contributor
  • 2725 Views
  • 8 replies
  • 0 kudos

Scan to Verify barcode format?

Does the barcode *HAVE* to be in UPC format? We use ISBN number barcodes, or an internal number for some products. When trying to use the "Scan to Verify" feature when the code is scanned a red box popped up (I was not given the exact contents of the...

scmsteve by Contributor
  • 791 Views
  • 1 replies
  • 0 kudos

One user on two devices?

Our workflow would benefit from a user being able to be logged into both the computer at the packing/label station, as well as on an iPad as they are picking products. Is this a problem to have one user logged in on two "devices" at the same time? Do...

scmsteve by Contributor
  • 1484 Views
  • 4 replies
  • 0 kudos

Resolved! Shipping Account Always Shows "Recipient"

Hi guys, After I create the shipping labels, shipstation always shows the shipping account as "recipient" even though I've already chosen my shipping account (I am the shipper). But I called the shipping carrier, they confirmed that this tracking num...

PPE by Occasional Contributor
  • 868 Views
  • 1 replies
  • 0 kudos

Issues with splitting shipments

Has anyone experienced issues lately when using the "split shipment" feature. We go to split our shipments and when we move the desired products to the new shipment they now also remain on the first shipment. See attached, previously the units would ...

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Shipstation connect on Ipad

Hello,I tried to connect my shipstation connect to my ipad and the .DMG files are not compatible. Do you have a recommendation to help me?

FFA by First-timer
  • 646 Views
  • 1 replies
  • 0 kudos

customized Pack lists for Cdn retailers

Hi all We are new to ShipStation and have run into a road block weeks before going live with NetSuiteWe are a small Cdn company and do not have an IT Dept - the customized pack lists are in html and we are not at all familiar with it. We can do a who...

brendak by New Contributor
  • 729 Views
  • 1 replies
  • 0 kudos

Address verification, postal zip code error

I have automatic address correction disabled for our Amazon store so that I can manually review and update each order with an address error. This morning I noticed that the majority of our Amazon orders had an orange warning due to invalidated addres...

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kayla-zk by Contributor
  • 1218 Views
  • 1 replies
  • 1 kudos

[Solved] Create & Printer Label Shows Error

Update:Solved. Need to add phone number in the "ship from location" box.--------------------------------------------------------------------------------------------------------------------------------------------------------Hi guys, I am going to cre...

PPE by Occasional Contributor
  • 1140 Views
  • 2 replies
  • 0 kudos

[Solved] ShipStation Connect

Update:It is fixed after I changed the password.---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Hi guys, I am...

PPE by Occasional Contributor
  • 1308 Views
  • 1 replies
  • 1 kudos

Apply Item Discount o Customs Value Fields

I would like to request a feature that allows a discount taken during checkout to be applied to an item's price on the Customs Form. Currently I am processing a lot of International orders that had used coupon codes to get discounts on their purchase...

lizannev by First-timer
  • 898 Views
  • 1 replies
  • 4 kudos

Shipping confirmation missing

A recent shipment doesn't show up in the Shipments grid. It was entered manually, and it appears in the label queue. I did not receive a Bcc email for shipping confirmation. This has never happened before. I think my only change was to have the order...

ojj by New Contributor
  • 1322 Views
  • 3 replies
  • 0 kudos

I cant update my stores

An error occurred attempting to update orders: String or binary data would be truncated. The statement has been terminated.

Cash by New Contributor
  • 1156 Views
  • 3 replies
  • 0 kudos

Marketplace Notification Settings......Gone

It seems ShipStation updated their Store Setup and eliminated the Notifications tab. Was told that it was integrated with the Branded tab. However, they seemed to have removed (or forgotten to include) the ability to change how a marketplace is notif...

Wabi by First-timer
  • 825 Views
  • 1 replies
  • 0 kudos

Can't print more than a few packing slips at once

I can't print more than a few packing slips at once. If I try to print 10, it won't let me preview them, print them as normal, print via shipstation connect, or download them. It's just a black screen where the preview usually is. I have to go in and...

12cwest by New Contributor
  • 1085 Views
  • 2 replies
  • 0 kudos

Reorder products on packing slip

We ship a selection of products that have common categories - ie the protein they use. We have a wide range of items and our warehouse is ordered by the product categories. I'd like to have my products print on the packing slip not in the order that ...

SanjayB by First-timer
  • 931 Views
  • 1 replies
  • 0 kudos

Products import not working

I need to change the name of all 2700+ items I have in shipstation. I have exported the items, made the changes in the csv file and saved the file. When I try to import the file, I do receive the "product import complete" notice but none of the chang...

Resolved! Adding Order tags to packing slip

I am looking to add a field on the packing slip that displays the order tags. We use order tags for a variety of things but most importantly we use them to notate whether or not a shipment is hazmat. We have the automation rules that tags orders with...