ShipStation Features
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Disputing UPS Shipping Adjustments

I'm wondering if anyone has experience or advice on how to dispute shipping adjustments from UPS. Recently, I've encountered a few adjustments that I believe may be incorrect, and I'm unsure of the best way to address this issue.If anyone could share...

Notification on Updates from ShipStation

Hello,We seem to be finding out about updates to the ShipStation by accident. We would like it if you would consider sending notifications to your users letting us know when you have updated features that you have launched. This way we can shut our s...

EllynHPS by First-timer
  • 1042 Views
  • 1 replies
  • 1 kudos

Can I Just Revised an Order… Please?!

This person wants a 3X instead. They made a mistake. Not a rare thing in online orders.Am I going nuts or was there NO WAY to do this for like 5 years and they recently FINALLY added the ability to do this very basic thing and now I CANNOT FIND ANY W...

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thomas5 by Contributor
  • 1259 Views
  • 2 replies
  • 1 kudos

Resolved! Bulk rate shopping

I love Shipstation but I am considering moving my business to Easypost. Currently they are the only platform that I know of that will rate shop in bulk. Since the majority of my orders already have weights and dimensions configured, the only thing I ...

trisha-e2e by Occasional Contributor
  • 7874 Views
  • 2 replies
  • 1 kudos

Shipping Strategies use "Custom Packages"?

Is there any plan to integrate Custom Package selection into the Shipping Strategies feature?I'm aware that I can add an automation to input custom dimensions and weight before the strategy is selected, but it would be much easier for our workflow ju...

Live Rate Checkout and Automations

We're a new ShipStation customer and configured on the 'Live Rate Calculation Method' Beta. Our hope for this Beta was to be able to present more accurate rates at checkout based on weight/dimensions. It seems to help on straightforward orders of sin...

Scale behavior when scanning a order

I found that when scanning a order and the package is already on the scale the weight will not be recognized until you lift it up and put it back on the scale (or scan before placing the package on the scale).Is there a setting that will allow me pla...

yisraeln by First-timer
  • 972 Views
  • 1 replies
  • 0 kudos

Automatic Address Correction

ShipStations’ “Automatic Address Correction” feature is changing our customers’ shipping addresses to their default billing address. This is an issue with our corporate accounts that want to ship to their satellite offices. It appears to be an interm...

swingman by New Contributor
  • 839 Views
  • 1 replies
  • 0 kudos

Resolved! Weekly Account invoice

Hi does any one know how we can download a full weekly/monthly charge invoice for everything on our account ups,fedex,usps audited packagesaddress correction chargesdaily ups pickupsetcThank you in advance

TC2721 by Occasional Contributor
  • 7095 Views
  • 1 replies
  • 0 kudos

security features

I find Shipstation weak in terms of security vulnerabilities. Last month, my Stamps account was hacked and hundreds of emails were sent to my name. I think shipstation and stamps should provide "2FA authentication" security system. And optionally, th...

men by First-timer
  • 1221 Views
  • 1 replies
  • 1 kudos

Tracking for 1st class? (ESE?)

Wish ShipStation would let me test, but I think the last time I tested a first class shipment on ShipStation it only told me after purchase they can't refund 1st class even though it's an unused label!I ship items like sports cards and tiny rubber pi...

Shift4Shop - Checkout Rates Integration

Just received an email about realtime Checkout Rates - this great "new" feature that is NOT available to Shift4Shop usersWhy???Please make available for the Shift4Shop platform

Joe10 by Occasional Contributor
  • 933 Views
  • 1 replies
  • 1 kudos

Ability to change order of Carriers/Services in dropdown?

In the dropdown for Shipping Services, the order of the carriers seems to be arbitrary (in our case, UPS, USPS then FedEx). While we do use automations and rules to automatically apply shipping services to our orders, we modify orders with USPS far l...

RSpeed by Occasional Contributor
  • 722 Views
  • 0 replies
  • 0 kudos