USPS Third party billing
Hi,We noticed that USPS is offering 3rd party billing option now, which ShipStation doesn't support this feature.Will you consider adding it? Thank you,Tina
Forum Posts
Allow return labels for international shipments
We would like to be able to create our own labels to send to international suppliers.
why I plan canceling my account.
This problematic feature, which does not allow for the deletion of shipments, causes multiple issues whenever one of our employees makes a mistake with an address. Every time we reuse this address, we just type name and it auto populates and the mist...
Customer Billing Address in Order Grid
When our customers place gift orders, 9 times out of 10 the shipping address is different than the billing address.The order grid only pulls the recipient name, which is great for a normal order, but it makes it difficult it keep track of the order w...
Automated Return Address Selection Based on Reason
requesting a feature to automatically select return addresses based on the reason for return when creating a "Create Return" label. Specifically:For returns due to warranty, damage, defects, or missing parts, use my NEW YORK address.For all other ret...
Allow Batch Summary Page Printing
In the Document Options for Labels under Printing Setup, you are able to have the Batch Summary Page print at the beginning or end of your labels.It would be incredibly useful to be able to print this page out independently under Other Documents in t...
Shipping Phone Number
We're using Woocommerce and it integrates well with Shipstation, except that we are giving our customers the opportunity to provide us with a shipping phone number if their billing phone is different. Shipstation is not capturing this. It's only addi...
Can we add custom packages drop down menu to multiples packages screen?
We ship many shipments as multiple parcels in our custom packages. We can select the custom packages and save lots of time not entering dimensions, for single package shipments but why can we not do this under the multiple packages screen. Have to en...
Labels won't print: "Pusher Subscription Error"
Received messsage saying Shipstation Connect is offline (my internet connection is fine) so I tried refreshing Shipstation Connect... Another error appears saying "There was an error refreshing your connection: Error: Pusher Subscription Error."Tried...
Rates Calculator on Scan Tab
Hello, the rates calculator that is on the 'Orders' tab is not available on the 'Scan' tab. The rates calculator is critical to our business as it shows all the rates for all the shipping services in one screen. Currently, we have to scan the order, ...
Tax ID settings page
A quick suggestion:We now use quite a lot of international tax IDs, and it's quite confusing to figure out what's what on the setting page: https://ship8.shipstation.com/settings/internationalThere doesn't seem to be any logic to the order the IDs so...
SKU items
Hi there!!I find it hard to believe that Shipstation actually has dozens of features and options when it comes to create and Export CSV file, but doesn't have the field for SKU or Shipped items!that one would be a huge improvement, I cannot make my S...
Order History
Why can we no longer see our order history? We use this platform to make notes on orders and reference these notes when our customers reorder. We receive calls quite often from customers who say they've ordered from us in the past and now we can't ev...
Visible Live Rate Quotes
I know Shipstation does this with Bigcommerce websites, however, live rate quotes only return the two lowest quotes, and I need for all live rate quotes to be visible, so my customers have a choice. We use ShipperHq to do this now. That would be grea...
Discount filter
please please add the ability to filter by discount. often times we use discounts to add a free product to an order. it'd be great to filter by discount and batch print orders so we know which orders need to include a freebie.
Custom Integrated Packing Slips Getting Cut Off
We are using 7.5 x 5.125 Integrated labels, on 8.5x11 sheets. Shipping label prints on the top in the 7.5x5.125 peel away area, and the packing slip prints on the bottom half. We wrote our own custom packing slip. When orders have more than "x" numbe...
Custom Packing Slip - CSS Before pseudo-selector
is the ::before selector available to use in the Custom Packing Slip Editor?
Highlighting Order Changes lost in update
Since the update changes made in Shopify are no longer highlighted in ShipStation on the order. Please bring back highlighting changes that were made to orders.
feature request - please allow add on to be purchased for editing html slips!!!
WE NEED THE FEATURE WHERE A BUYERS NOTE IS ADDED TO OUR PACKING SLIP WITHOUT HAVING TO UPGRADE OUR PLAN FOR DOUBLE THE PRICE!!! my customers leave specific notes and it's hard to batch print in bulk if it doesn't print on the packing slip. I shouldnt...
Flip 8.5x11" labels
We use sticker paper labels for 8.5x11" format and the only default is the label at the top. For our more common workflow, we use them printed at the bottom, so incorporating ShipStation into our company is causing more work as we have to create the ...
Resolved! Error when trying to purchase labels through UPS - 'Misssing or invalid ship from StateProvinceCode
Hi all, I am new to SS and have honestly found the setup process very confusing and painstaking. Any videos I have found don't go into enough detail or seem to be based on older versions of Shopify. Anyhow, I have FINALLY got there, I believe and hav...
Since update, there is no way to add email address to shipping notifications after label is created
Could you please bring back the feature to add emails for the shipping notification after the shipping label has been created and printed?
Canada insurance request
When I started to use Shipstation, there was a option of insurance, Xcover. It is good, has a much lower rate than the carrier's. It is no longer available now, so I have to ship the valuable goods by other shipping providers. When can I have to opti...
Self-Service Cache Flush
Please Consider a "Self-Service Cache Flush" button within the ShipStation application. This would avoid the need to go through the help channels which could delay the resolution when the store does not update.
WHY DO I HAVE TO REFRESH THE SHIPPING METHOD FOR A STAND ALONE PRODUCT THAT I HAVE ALREADY ADDED PRE
Even though I have put the values in for a stand alone product I still have to refresh the shipping method on the order screen. It used to be automatic and I could just print the label and not have to refresh the shipping method.
HS Tariff Import from Shopify
Shipstation needs to start importing HS Tariff codes from Shopify. Given the new EU rules, this is now a critical feature request. I am considering cancelling my Shipstation account of almost 10 years over this issue alone. Shipping via Shopify direc...
Transffering HS codes from Shopify to Shipstation
Hi thereEU countries are now making it a requirement to include HS codes on the customs waybill. This is a new anncoument and is in place as of Oct 1st. We use the Shopify platform which transfers all information to Shipstation except for HS codes. W...
Printing More than 3 Label Messages Per Shipping Label
We have a store where we ship many SKUs per shipment (generally 3-8) and because Shipstation can only print the first 3 SKUs on the shipping label, this adds a lot of extra labor/errors cross referencing with pack slips. I get that there is a limit o...
Packing Slip for #10 Windowed Envelope
Hello everyone,We are wanting to print our packing slips on 8.5" x 11" paper, tri-fold them, and when placed in a windowed envelope, the ship-to address shows through the window. This will help save manual writing time. Any help on a custom template ...
