Greetings I am a service provider and have an API team, but really need
to learn this myself. I have gotten far enough in postman to make a get
request for all orders, and an individual order. But struggling to
learn. Any suggestions how to learn thi...
We recently had an issue where 4 orders were combined instead of the
intended 3 orders. The combined order was "marked as shipped" and a
customer provided tracking # was added. Later, I realized that 1 of the
orders needed to be removed and shipped e...
I have mentioned this multiple times to Support, however there is still
no to fix. The Custom Shipping Presets Hotkeys feature does not work
with Mac.. On the legacy version you could use control as the first key,
but now with the new version you can...
This seems like it would be such an easy feature to implement. If I want
to add something to a Custom Field in bulk to a lot of orders, there is
no easy way to do it. I would LOVE to just import a CSV with the
internal OrderID and the text I want and...
Newbie here. On the Orders page, there is what I assume is the default
tab called "All" which displays all orders. How do I create additional
tabs next to "All" and use them to separate orders into helpful tabs? I
understand there is a Batches option...
We’re sorry, but your attempted purchase was not successful. Please
verify that your payment method and billing information is correct. If
the issue persists, please contact email@example.com so we can
help resolve this issue.
Hi everyone,I'm new user for ShipStation, we received a exception
sometimes with Deserialize json object probably any record broken at
production. I running in my dev test with the same configs files and I
don't receive any exception after run to man...
I've submitted three support tickets in the past two days.Two of which
were instantaneously set as "Solved" the moment the e-mail arrived!!I
then had to open a subsequent "follow-up" ticket to the original.This is
incredibly worrisome and discouragin...
Starting today, when printing to 4x6 Shipping labels (with no changes to
our configuration or drivers) labels are now starting 1in down the label
and pushing over to a second label. We are also experiencing an issue
where it will print an inch down t...
Seems ridiculous to me that Shipstation can't charge for import duties
upfront on Shopify and display that exact price in real time to the
customer. Easyship can. Only reason I'm not using Easyship is because
their UI is garbage, but will continue to...
Wouldn't it be great if ShipStation would send out a mass email letting
it's users know when there is an issue? I find it very annoying to wait
for a chat (although when I am 48th in line it does give me a clue) to
then be told:but since this is affe...
I have yet to get help for this error. After 6 years, creating a csv to
match the format is not difficult. Why won't the imports work?Chat
support escalates the issue and I've been bombarding this community, but
to no avail.. What is wrong with my fi...
Is there a way to configure the Packing Slip sort order other than
what's shown in the Packing Slip Setup drop-down (SKU, Name, Item
Quantity, Warehouse Location)? Ideally we would like one of these
methods:1) Sort by last 3 digits of the SKU2) Sort ...
Is there a way to sort the Shipping Manifest Report? When I export it to
an excel file I get an error message saying that all merged cells need
to be the same size. If I unmerge the cells it wrecks the report. It
would be nice to also generate this r...
Your FedEx label looks messy. Return and Ship To address blocks have
blatant spaces when any fields are empty. For example instead of: Mike
Smith 123 Main Street Seattle, WA 98207 it looks like: TO:Mike Smith 123
Main Street Seattle, WA 98207 Why the...
Hello is there a way to import customs declaration information when we
import orders from a csv file? There doesn't seem to be a mapping option
for this and we end up having to input manually the item type, country
of origin, harmonization codes etc ...
Hello! I am looking for recommendation for a barcode scanner. We are
looking to implement one that will work best with scanning the UPC
barcodes on a label and then scan the UPC barcode on the actual product
to make sure our pickers and packers are p...
Hi all We are new to ShipStation and have run into a road block weeks
before going live with NetSuiteWe are a small Cdn company and do not
have an IT Dept - the customized pack lists are in html and we are not
at all familiar with it. We can do a who...
I am running into an issue with Scan to verify and print. The scan
process works fine. After the last item is scanned and it switches over
to the print function, I have to uncheck and re-check the the use scale
box to get the scale to read the weight...
Currently my ecommerce site lists a future ship date for some orders
(imported from Amazon), and so the ship date in Shipstation is
incorrect. I'm trying to find a hack to automatically change the ship
date to "Today" - there is no attribute in Autom...
How do I fix this issue? When I combine orders, the window freezes? BTW
by removing the human support was a typical bait and switch on the
service with SS. Please let us know how to get questions answered when
dealing with your software. Horrible!
I had a developed did this coding for me to print some orders in
customized packing slip . The coding is done, and it's able to print the
single lable without issue.However when select multi orders to print
together, it does not display correct. Can ...
We have been using Shipstation for a few months now, and almost EVERY
SINGLE DAY, we have some type of technical issue. This is absolutely
unacceptable. Is your software in beta? We have issues with scanning
products, printers, scales, logging in, et...