When I view orders in the "Awaiting Orders" tab I am able to select
"mark as shipped" from the top menu. Same for when I search for an
order. But when I view the orders in a batch that option is not
available. Is there any reason why that option is r...
Does anyone know if it is possible to enter package dims/weights for
orders that are Awaiting Payment in the V3 system? In the Legacy
version, we'd enter all package dims/weights in order to get accurate
shipping quotes. Then, when the customer did p...
I've been using ShipStation for.. 7-8 years or so? This new layout is a
deal breaker for my business. It's slow and the layout is a step back 15
years in web design. Time is money in ecommerce and I don't have time to
waste on this awful update. Shor...
This feature is necessary for me and my business but for whatever reason
doesn't exist.Basically I need to be able to edit or better yet remove
completely the part where it says "4 business days" or "2 business days"
from the checkout on shopify chec...
Shipstation does not do a good job of maintaining the customs
declarations when orders are merged, split, or edited - I will often be
ready to ship an order only to find that the customs declaration is
empty, or includes items that are no longer on t...
I'm having an issue at the point where I have selected the postage
method and purchase the stamp. It gives me an error after I select
purchase and tells me to refresh or come back later. It never works no
matter what. Has anyone else had this issue?
Shopify natively offers an option for their shipping that provides
customers with an estimated delivery date when selecting options for
shipping. This estimated delivery date can be offset with an additional
day or days for processing time. This feat...
I have an order that was previously split and partially shipped. So this
order has one shipped shipment and one unshipped shipment. I needed to
add an item to the unshipped half. I created a new order and then
combined this new order with the unshipp...
As the system is right now, we don't have a way to control the order
that each user appears in the drop-down menus. Impact: In our company we
have some users who are assigned to a lot of orders, and by an unlucky
position she is the last one, every t...
Shipstation is no longer showing variations. We sell items on Ebay and
Amazon that you have to choose the color or size. This info no longer
shows up in shipstation. We have to go to Ebay and Amazon and bring the
order up to see what color or size th...
We've had some API sync issues lately, the most recent of which went two
weeks before we noticed it. Is there a way to get an email or text when
orders don't sync? I'd love to see that as a feature at some point. We
have a lot of different people who...
I have two unpaid orders that I had combined into a single shipment. I
clicked on one shipment and clicked 'Mark as Paid'. This let me enter
the amount that was paid for that one order. However, this marked both
orders as paid, the one I had opened a...
Is SS tech support on strike? The tech chat function has not worked for
two days, and when it finally worked this AM we were #1 in the que and
after 15 min when no one came on the chat it closed out. There has been
no response to our tech ticket that...
I used to be able to search for an order using the browser search, but
now it just sees the left hand panel and can't search the actual
orders.This used to save me a ton of time instead of scrolling thru the
page of orders or using the search functio...
We use a Walz Scale that measures and weighs the package. The scale
sends the weight in a format that uses two decimal places. The previous
shipstation version would convert 3.50lbs to 3lbs 8oz. The new version
handles 3.50 OK and also converts it to...
So.... the QuickBooks Online integration
has been hit or miss for a few weeks now but today I tried to export
orders and it just sits on the page with a spinning circle not even
Now that we are forced updated to the new SS system, I have found quite
the problem in my current workflow and wondering if anyone else has
figured it out. I have shipped a customer an order and the product was
damaged in shipping. Thats not the cust...
I have an order that is currently assigned to a batch. I open the order
and assign it to another batch. I get a message that says "0 shipments
are already in a different batch. Are you sure you want to move them to
?" I click "Yes, move these shipmen...
I'm trying to create a personal internal tool for my dad to make it
easier to manage his ShipStation orders using ShipStation API. Does
anyone with experience using ShipStation API know what happens when
using the split order function in the dashboar...
Awaiting Payment StatusAbility to enter package information when viewing
orders in the 'Awaiting Payment' status. The Order Detail screen is
extremely limited now and doesn't allow creation of packages for the
order. Customs Declarations for Internat...
I just need to vent on how TERRIBLE the search engine is for batches. Am
I the only person that needs to search batches? It literally is AWFUL.
Pretty sure I recall it being better (like most things) with the
previous build. Most irritating is when y...
Now I've discovered that ShipStation v3 will randomly sign me out and
then reset ShipStation Connect settings. I just changed my printer back
but now I can't get the scale to be recognized. The last time I had to
restart my PC, looks like I'm back to...
When a customer informs us that they have a different address, we copy
it and click Paste US Address. Why do you DELETE THE CUSTOMER'S NAME
when we paste a new address? Now we have to go back to the Marketplace
and COPY THE CUSTOMER'S NAME AND COME B...
I left V3 over a year ago as V3 does not include any flat rate service
pricing or regional A or B when pressing the calculator icon Now I have
to add 15 plus clicks per order and select each flat rate individually
to see what rate A or B are at for a...
Hi, How to send notification from the website when order delivery is
shipped?Customer got the notification from the Shipstation but website
not send any notification email to customer. I want to send notification
through website after order delivery ...
Hello. Today found the really inconvenient thing after the update.So now
when you click on order in shipstation it doesn't display the full title
(full name of the sold item). In order to see it you must hover the
mouse over the name and wait a littl...