Trying to get some ups express packages shipped out and arrive on Saturday. Cannot find the addtional shipping options. I see the guide online where you set the location, carrier, type, weight,size, etc and then they show a tab for additional shippin...
Does anyone know if it's possible to opt OUT of Global Post? All of my international packages are currently being fed through a global post location in Carol Stream, IL and I've had a lot of packages that end up sitting there for a month, which is ri...
Since the new dashboard it here the one big issue I have is that Shipstation removed the "Restore" order button. We need it back. Pain in the butt if we have order go missing or order gets damaged. You can add the order back but now you cannot add th...
We have an established workflow for getting orders from a warehouse to the customer (WiX Shop and ShipBob).A large part of our orders are rentals, i.e. they need to be returned to us for refurbishment before they can go back to the warehouse. This re...
How do I print stamps from shipstation? The instructions in Help do not work. Thanks!
When an order is cancelled on eBay is should automatically be cancelled in ShipStation. This does NOT happen. When an order gets canceled on eBay it remains in 'awaiting shipment' in ShipStation unless it's manually canceled. If a staff member cancel...
Does anybody have issues where the saved filter drop down has disappeared since Monday 2/22/21?
There are no Shipping Email Notifications being sent since 2/16.Nothing has changed in my configuration or email program.No email reply from ShipStation SupportThis is a big problem.
eBay is now allowing customers to prepay their VAT tax. The way they communicate this is by adding a special code to line 3 of the customer's address and a note that says "Paid: Code xxxxx" The trouble is, Ship Station won't import that info so our c...
Hello all and our outbound shipping notifications to customers stopped sending on the 16th. No changes were made to the system so can only assume there is some kind of outage. Is anyone else having this issue this week? Thanks for any input Dave
i know ive voided some pretty expensive labels for overseas in the $90+ range. So im wondering how i can create a report that shows me all the labels ive voided. I have found a way to create a report of the label credits ive received. So id like to c...
Hello All, Anybody facing issue in creating orders via API?Getting error:"Message":"An error has occurred.","ExceptionMessage":"Invalid warehouseId","ExceptionType":"System.ArgumentException","StackTrace":" at SS.OpenApi.Utilities.AdvancedOptionsHand...
any one else realize that Walmart sync to shipsatation take a long time or doesn't syns at all evey other day only hae the problem with walmart not amazonor ebay
Anyone able to chat/call support team?
Hello, I created 50 labels via shipstation and was charged, as usual, via stamps.com but my labels did not print. They are not showing as paid for/shipped via shipstation or through Shopify. Will going through the process of creating those labels aga...
Hi all, I would find it very useful if we could filter by the shipped date in the Orders -> Shipped menu. We can already choose this field to show as a column, so please allow us to also filter our table results by this as well. Thank you.
Re UPS by ShipStation...The estimated delivery time that shows under the rate in the Configure Shipment window does not update properly, whenever I change the ship date to the next day, or any date for that matter. It seems to retain the "delivery ti...
Hi Guys, i want to let you know How important this features is, i want to have the ability to Track All the Shipments that after X amount of time still not showing Delivered. i Have customers All over the USA and it is not possible to do it manually ...
I can't find anything on search. Its keep loading and loading.
can end of day for ups be added ?
Hello,Newby here.I voided my first shipment as I could not print it. I have not received my refund back on my cc.What am I missing here.Thank You
Is there a way to add an notification of a stock replenishment so that when the warehouse receives goods from the supplier they can be automatically be added in inventory?
I have set up my store to send the Default Shipment Template e-mail notification when I create a label. Except, for some reason, Shipstation seems to randomly delete my store's setting, so although I think notifications are going out, they don't. The...
Hi All, I'm trying to install the Shipstation plugin for Woo, I have Authenticated and setup the Shipstation side of things however its like only half of shipstation has installed. Its actually missing the shipping config settings in woo. Any help wo...
HELLO! IS SHIP-STATION DOWN? I CAN'T GET IN TO PROCESS MY ORDERS.
When I try to create my shipping label, I always get this error message: "Description of good is invalid". I searched online what to do, but didn't get what I needed. Someone can help me? Thanks a lot!!
Hello is there a way to import customs declaration information when we import orders from a csv file? There doesn't seem to be a mapping option for this and we end up having to input manually the item type, country of origin, harmonization codes etc ...
I was thrilled to learn ShipStation launched a new feature in December 2020:In-Cart Delivery Optionshttps://help.shipstation.com/hc/en-us/articles/360046301731-In-Cart-Delivery-Options I was all excited... finally, real-time negotiated rates with add...
Maybe I'm blind, but is there no way to use Saved Filters in the mobile app? I only see the filter options of Store, Designation, Assignee, Tags, and Order Date... and I don't need any of those when looking at ShipStation on my phone.
If you've been wondering why your "verified" email is still hitting spam folders of your customers, you're not alone. We've been talking with Shipstation about this very issue over the last 3 years of business, and we've been stonewalled, so I'm hopi...
