ShipStation Features
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Re-Shipping an Existing Order

Now that we are forced updated to the new SS system, I have found quite the problem in my current workflow and wondering if anyone else has figured it out. I have shipped a customer an order and the product was damaged in shipping. Thats not the cust...

cflora by First-timer
  • 3 replies
  • 7 kudos

"Move order to another batch" doesn't work anymore

I have an order that is currently assigned to a batch. I open the order and assign it to another batch. I get a message that says "0 shipments are already in a different batch. Are you sure you want to move them to ?" I click "Yes, move these shipmen...

david_dean by Frequent Contributor
  • 3 replies
  • 0 kudos

ShipStation API

I'm trying to create a personal internal tool for my dad to make it easier to manage his ShipStation orders using ShipStation API. Does anyone with experience using ShipStation API know what happens when using the split order function in the dashboar...

Keep V2 of shipstation

This is not a problem of getting used to the new layout.There are serious issues here that are almost making it unusable.Why not let us continue using it while you sort out V3?!

nick by Occasional Contributor
  • 27 replies
  • 156 kudos

Should be Beta, not only option - too buggy

Now I've discovered that ShipStation v3 will randomly sign me out and then reset ShipStation Connect settings. I just changed my printer back but now I can't get the scale to be recognized. The last time I had to restart my PC, looks like I'm back to...

BC-Shipping by Frequent Contributor
  • 2 replies
  • 8 kudos

Paste US Address is BROKEN

When a customer informs us that they have a different address, we copy it and click Paste US Address. Why do you DELETE THE CUSTOMER'S NAME when we paste a new address? Now we have to go back to the Marketplace and COPY THE CUSTOMER'S NAME AND COME B...

Dave by Contributor
  • 2 replies
  • 4 kudos

Send notification from website

Hi, How to send notification from the website when order delivery is shipped?Customer got the notification from the Shipstation but website not send any notification email to customer. I want to send notification through website after order delivery ...

Please reverse the update.

Hello. Today found the really inconvenient thing after the update.So now when you click on order in shipstation it doesn't display the full title (full name of the sold item). In order to see it you must hover the mouse over the name and wait a littl...

neral by New Contributor
  • 4 replies
  • 2 kudos

V3 Known Issue Log?

I know I'm asking too much here, but is there an area that lists all known issues of V3 and the current status of the issues? PLEASE HAVE MORE TRANSPARENCY - we're all flying blind here.

BC-Shipping by Frequent Contributor
  • 1 replies
  • 11 kudos

Software Update

We just updated to the new version of shipstation this month. My staff was complaining and i though it was just because they do not like change. With some of the staff on vacation i was able to use to the new version my self. The new version of ship ...

New version layout (May 2022) - issues

When I heard there was going to be a new version released, I cringed a bit, but figured I'd give it the benefit of the doubt (as we often don't get a choice or a say in such things anyway). However, upon trying it today for the first time, there are ...

info301 by Occasional Contributor
  • 17 replies
  • 85 kudos

Really disapointed in lack of support.

I have had an ongoing issue for over a month now. The thumbnail images do not appear in shipstation. But they do appear on the app. I have had my hosting company try and work with shipstation on the matter but they keep avoiding us. I've sent several...

HALEBOUND by Contributor
  • 20 replies
  • 1 kudos

Test labels

Is it possible to create a test label within ShipStation? I need to test that my integration is working, but I don't want to have to pay for a label to do so.

SW by New Contributor
  • 3 replies
  • 2 kudos

Address update in Shopify not showing up in V3

So in V2, if a customer wanted to change their shipping address and our sales team updated it in Shopify and I ran a manual update/refresh in ShipStation, the address would update from Shopify. I just noticed that V3 is no longer doing this. Has anyo...

Migration to SP-API status.

Could you please advise on the status of migration ? It seems MWS access to PII information will be shut down in less than a month. The only reason we are integration into Shipstation is because our app was denied on SP-API PII access . Wanted to mak...

Alex80 by Occasional Contributor
  • 3 replies
  • 0 kudos

Printing with packing slips

I would venture to assume that most companies that use Shipstation have more than one employee using Shipstation at one time. Why in the world do we have to go all the way back to settings to print with or without packing slips? And why, for the love...

scarey by Occasional Contributor
  • 0 replies
  • 3 kudos

What does RESTORE button do?

I have an order that was marked as shipped that I need to move back to Awaiting Shipment. I selected the order and clicked 'Restore'. I'm not sure what this button did. The original order is still marked as shipped, and it seems to have created an em...

david_dean by Frequent Contributor
  • 8 replies
  • 12 kudos