We received a package with 3 items and a handwritten note and a copy of the packing slip, marked up, from the customer indicating they changed their mind on these items and asking for a refund. We already have the items in our hands, but we now need ...
Hello develop team of Shipstation. USPS have Flat rate (that is really good for shipping). Fedex after that release One Rate service (yes, that is supported on Shipstation) And why you forget UPS? UPS have Simple Rate (this service have been over 2 y...
I'm sure it's been mentioned before but after speaking with an SS representative on chat, they urged me to post on the forum to help back this idea. Allowing users to create custom order status folders in Shipstation would be extremely helpful. These...
I wish we could filter shipstation by discount code used. When we run special promotions, we want to set up automations so that our orders get different tags/notes based on the discount code.Currently the discount code exists as a line item. Although...
Looking for help or suggestion. We keep our product inventory level and location under the inventory tab. For example Warehouse X / Location Aisle 1 - Bay 2 - Shelf 3 / on Hand 20 - etc. Once we print the pick list for orders we see the field from Sh...
Hello Team I believe that this feature could be useful for all users,Please add "Vendor OR Brand " to the replacement fields to customize and optimize the packing slip.
Why in the world would this feature be broken? The combine would show a number indicating the user had orders to combine. Not any longer. The user has to remember to check by opening the feature?
We have had a number of fraudulent orders go through where the recipient will use a fake address, and then call UPS to have the shipment redirected to a UPS pickup facility where they show a fake ID and pick up the shipment. We recently lost $6,000 o...
Hi I would like to suggest Shipstation should have integration for Zoey to push the updated inventory. Currently inventory support only amazon and Shopify
Hi All,A development point but would be great by carrier to have enhanced error messaging rather than just the code making it easier for users to rectify an issue.Specifically:- Field highlighting - where fields don’t meet the carriers criteria highl...
For each shipment, it would be great to track and record the promised delivery date when the label is created, and then the actual delivery date so we can reconcile carrier's on-time performance, and choose carriers that are close to their actual pro...
Does anybody know if there's a way to create a template that consolidates all tracking numbers for USPS shipments that contain multiple packages in a single email notification based on the order?Currently, ShipStation sends multiple, nearly identical...
SCAN - WORKFLOW - SCAN TO PRINTI would love to customize the section where it shows Shipment and number, Order and number, and Ship To with only City, State and Zip showing. I do not use the shipment number and I have to click view everytime I ship a...
Hello, We just ran into an issue where our shopify order numbers have created duplicate order numbers with the automatically generated order numbers from years ago in our manual orders store. This has led to a problem when we ship using scan to print...
Hi, I am attempting to add a QR code to our packing slip to allow customers an easy link to our return page. The Help team gave me the HTML code to insert - but when I tried it - it did not work. Have anyone used an HTML expert that they liked who mi...
Hi all, I am trying to figure out how to make the custom label template I've created the default for printing labels w/packing slip. The default order# barcode is too small for our scanner to detect for some reason so I enlarged it on the custom. Any...
I recently started using the Auto-split features for my company as we have webstores that have warehouse fulfilled items and made to order items. As of right now all of the auto-split functions only support separating each made to order item on its o...
Suggestion: We often bulk batch print labels, but sometimes we miss that someone upgraded their shipping. The only way to tell is go through manually or check the prices on the side to see if it looks higher. Can you have some color coded when they a...
Since yesterday, I cannot enter dimensions and weight anymore (only from a pull down selection with a few entries for each field) for custom package (which is 90% of my shipping). Was there a software update that killed it? Did I change settings to p...
I have mentioned this multiple times to Support, however there is still no to fix. The Custom Shipping Presets Hotkeys feature does not work with Mac.. On the legacy version you could use control as the first key, but now with the new version you can...
With the new Auto-Split feature, orders split based on the Auto-split Option dropdown (see attached 1)This is fine, but creates an extra step when it is time to print.The order containing items with this flag split off by themselves, and must be re-c...
SS V3 forgets my printer settings every time I close the browser.........it used to remember the settings almost indefinitely, now I've got to remember to go into the settings and set up my printers (we are using SS Connect) every time I log into Shi...
Our combined orders are not properly fulfilling ALL orders that were combined to ship together in Shopify causing orders to be left unfulfilled in Shopify.
Combined orders does not calculate the 2 orders in the total order, in this version in the previous.
I got 4 orders yesterday. After creating the shipping label I noticed that 2 were marked on Etsy "ships today" when they are not.And 2 were like normal, they will be marked as shipped when picked up by ups.Why is it doing this?
Title says it all. Need the Deliver By date field added as an option to packing slip fields.
we've got a ton of order that have to get out! why is shipstation so unreliable? can only get as far as selecting the service and then when you try and purchase and print it comes up with error message 403 and 503
i am looking for multi stores locations. I have multilocations enabled and now what i want is if someone from USA site comes to my website and he places an order from UK site he gets international shipping rates and if he orders from my USA site he g...
In the "document options" for the "order summary", it would be great to be able to sort by quantity (high to low, or low to high)Currently, it is possible to sort by date, and client name. Would be excellent to have the "sort by quantity" feature too...
