ShipStation Features
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Missing Addtional Shipping options

Trying to get some ups express packages shipped out and arrive on Saturday. Cannot find the addtional shipping options. I see the guide online where you set the location, carrier, type, weight,size, etc and then they show a tab for additional shippin...

Jfish360 by First-timer
  • 991 Views
  • 1 replies
  • 0 kudos

Global Post

Does anyone know if it's possible to opt OUT of Global Post? All of my international packages are currently being fed through a global post location in Carol Stream, IL and I've had a lot of packages that end up sitting there for a month, which is ri...

Anna by First-timer
  • 2951 Views
  • 8 replies
  • 3 kudos

Restore should be brought back

Since the new dashboard it here the one big issue I have is that Shipstation removed the "Restore" order button. We need it back. Pain in the butt if we have order go missing or order gets damaged. You can add the order back but now you cannot add th...

Djayroe76 by New Contributor
  • 2331 Views
  • 9 replies
  • 8 kudos

Using ShipStation for Returns only

We have an established workflow for getting orders from a warehouse to the customer (WiX Shop and ShipBob).A large part of our orders are rentals, i.e. they need to be returned to us for refurbishment before they can go back to the warehouse. This re...

Sveb by First-timer
  • 841 Views
  • 1 replies
  • 0 kudos

Shipping Email Notifications

There are no Shipping Email Notifications being sent since 2/16.Nothing has changed in my configuration or email program.No email reply from ShipStation SupportThis is a big problem.

Kitt by New Contributor
  • 1599 Views
  • 3 replies
  • 0 kudos

VAT Tax Codes Won't Import from eBay

eBay is now allowing customers to prepay their VAT tax. The way they communicate this is by adding a special code to line 3 of the customer's address and a note that says "Paid: Code xxxxx" The trouble is, Ship Station won't import that info so our c...

dmell060 by Occasional Contributor
  • 2037 Views
  • 6 replies
  • 0 kudos

Shipping notification emails

Hello all and our outbound shipping notifications to customers stopped sending on the 16th. No changes were made to the system so can only assume there is some kind of outage. Is anyone else having this issue this week? Thanks for any input Dave

How to create a VOID LABEL REPORT??

i know ive voided some pretty expensive labels for overseas in the $90+ range. So im wondering how i can create a report that shows me all the labels ive voided. I have found a way to create a report of the label credits ive received. So id like to c...

Failing to create order via API

Hello All, Anybody facing issue in creating orders via API?Getting error:"Message":"An error has occurred.","ExceptionMessage":"Invalid warehouseId","ExceptionType":"System.ArgumentException","StackTrace":" at SS.OpenApi.Utilities.AdvancedOptionsHand...

Walmart taking long to sync

any one else realize that Walmart sync to shipsatation take a long time or doesn't syns at all evey other day only hae the problem with walmart not amazonor ebay

Charged for shipping labels, none created

Hello, I created 50 labels via shipstation and was charged, as usual, via stamps.com but my labels did not print. They are not showing as paid for/shipped via shipstation or through Shopify. Will going through the process of creating those labels aga...

Filter by Ship date

Hi all, I would find it very useful if we could filter by the shipped date in the Orders -> Shipped menu. We can already choose this field to show as a column, so please allow us to also filter our table results by this as well. Thank you.

lukep by New Contributor
  • 2014 Views
  • 3 replies
  • 2 kudos

Delivery Time not Updating for UPS by ShipStation

Re UPS by ShipStation...The estimated delivery time that shows under the rate in the Configure Shipment window does not update properly, whenever I change the ship date to the next day, or any date for that matter. It seems to retain the "delivery ti...

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PhotosByJon by Occasional Contributor
  • 2044 Views
  • 4 replies
  • 1 kudos

Can We Get Delivery Late Shipments Alerts?

Hi Guys, i want to let you know How important this features is, i want to have the ability to Track All the Shipments that after X amount of time still not showing Delivered. i Have customers All over the USA and it is not possible to do it manually ...

Refund not issued

Hello,Newby here.I voided my first shipment as I could not print it. I have not received my refund back on my cc.What am I missing here.Thank You

Default e-mail notification does not send

I have set up my store to send the Default Shipment Template e-mail notification when I create a label. Except, for some reason, Shipstation seems to randomly delete my store's setting, so although I think notifications are going out, they don't. The...

Cutter by New Contributor
  • 1472 Views
  • 2 replies
  • 1 kudos

Shipstation not installing Properly on Woocommerce

Hi All, I'm trying to install the Shipstation plugin for Woo, I have Authenticated and setup the Shipstation side of things however its like only half of shipstation has installed. Its actually missing the shipping config settings in woo. Any help wo...

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advanc3D by First-timer
  • 1037 Views
  • 2 replies
  • 0 kudos

HELP

HELLO! IS SHIP-STATION DOWN? I CAN'T GET IN TO PROCESS MY ORDERS.

Resolved! "Description of good is Invalid"

When I try to create my shipping label, I always get this error message: "Description of good is invalid". I searched online what to do, but didn't get what I needed. Someone can help me? Thanks a lot!!

Gabrielle by New Contributor
  • 1557 Views
  • 2 replies
  • 0 kudos

In-Cart Delivery Options - Half-Baked Product Launch

I was thrilled to learn ShipStation launched a new feature in December 2020:In-Cart Delivery Optionshttps://help.shipstation.com/hc/en-us/articles/360046301731-In-Cart-Delivery-Options I was all excited... finally, real-time negotiated rates with add...

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jeremy by New Contributor
  • 1271 Views
  • 1 replies
  • 0 kudos

use Saved Filters in mobile app?

Maybe I'm blind, but is there no way to use Saved Filters in the mobile app? I only see the filter options of Store, Designation, Assignee, Tags, and Order Date... and I don't need any of those when looking at ShipStation on my phone.