I wanted to try ShipStation connect but it didn't work out for us. I have uninstalled the program but I keep getting this window every time I restart the computer. I can't find the program that is causing this. I'd love to make it stop. Any advice? I...
I'm trying to get my head around how Shipstation (mis)handles product weights, and my head is spinning. Shipstation does import product weights from Woocommerce, and offers an overall parcel weight based on those imported weights. It's a useful sanit...
Since we're able to have multiple boxes / shipment and split shipment. It would be great if Shipstation has a way to record which items were actually packed in which box. Example: Product A in box 1, product B/C/D in box 2, product E in box 3, etc. T...
Is there a way, that when my orders are imported, Shipstation will send an email based on the buyers email in the order.?I would like to tell them : your order will be shipped within 2 days.Thanks
You know how you have to have experience to get a job, but you can't get a job without experience? Yeah, that whole thing. My company is in the process of leaving our current Marketplace for a website/eCommerce platform designed for us from the groun...
Hello. I'm trying out the batch shipment feature. After clicking on "Process Shipments", I arrive at the "Label Batch Status: Cost Review" screen (picture below). Why is the "Continue" button greyed out? Is there a permission that needs to be enabled...
My stores have different volume bundle options, but when a customer orders one of the volume bundle options, we ship them only 1 unit when they should have received 4 units. Is there a way to correct this?
When trying to print labels via ShipStation Connect, nothing is printed. This issue occurs when using ShipStation on the Firefox browser, as well as the Brave browser. ShipStation Connect was working on Firefox last week. So far I have tried the foll...
We work with a 3rd party company to pack and ship our orders. We would like to start measuring the time it takes to ship an order from the date the order was imported to Shipstation. It would be great if "Date Imported" could be a column that we can ...
We would like to get the label data for our shipments, however the labelData field is always null. Is there a specific parameter not yet documented that we need to add to include the labelData in our results? Referencing: List Shipments
Hi, I am attempting to add a QR code to our packing slip to allow customers an easy link to our return page. The Help team gave me the HTML code to insert - but when I tried it - it did not work. Have anyone used an HTML expert that they liked who mi...
We ship many orders with various LTL freight carriers. It would be be great if when manually marking an order as shipped I could enter a link to the carrier's tracking page where the customer could enter their tracking number. It would also be good t...
Reporting of 'Orders' Menu like Shipped or Awaiting Shipment. Currently we're only able to get a reports of 'Shipments' Menu if the label was printed within Shipstation.
Why Aussie users have serious malfunctions and limited options?Myself, I have been using this limited functional program for over the year with heaps issues but never solved them on time or fixed it at all.1. There aren't real "contact us" instructio...
is there a reason why orders that had weight in the past suddenly went missing ?
When an order is cancelled on eBay is should automatically be cancelled in ShipStation. This does NOT happen. When an order gets canceled on eBay it remains in 'awaiting shipment' in ShipStation unless it's manually canceled. If a staff member cancel...
IOSS is the law in EU now. Setting it via the UI admin for the SS account is a start.Setting it "per store" in SS is better.Setting it "per order, via the API" is best.
Is there a way to make this Group By sticky, so I don't have to pick it each time I open up ShipStation? I always want my personal view to group by store.
Good day, I have warehouses across the country. Each one, has its own UPS Account # I have all the ship froms loaded & all the UPS#s loaded Each warehouse has a unique login, but if one changes the primary UPS account, it changes for all logins/locat...
I have had a paypal chargeback from 8 months ago. But I can no longer locate the shipment on Shipstation for proof of shipping. Any tips on how to access the shipping notification. And secondly does this mean I need to start manually adding shipping ...
Hello, please add filter and sort by Batch functionality in Shipments Tab in V3. Thanks!
We set our return window to be 35 days from the ship date. So, if a customer uses the return portal after 35 days of the shipment created, it will return a message "This item's return window closed on X/XX/XXXX". My issue is that the X/XX/XXXX displa...
Original post by user Jordan Talmor Please add the ability to reorganize tags after they have been created so that they appear in the order that you would like, instead of the order that they were created.
I have been having issues since late June/early July with the Ship Date when creating my labels. When I create my labels for next day, it's changing the "Ship Date" back to the same day...sometimes. This doesn't always happen. I've chatted with suppo...
why does it take so long for etsy orders to show up in shipstation?usually takes 1 hour or longer to show up in shipstation
Is there a way (when buying shipping in bulk) for Shipstation to automatically pull the cheapest shipping rate (carrier) for the order? Is there a rule to set up that can follow this??
anyone else with this issue??
Hi, I'm trying to ship an order to South Korea and I continue to get an invalid postal code error. I've double checked the address with the customer, looked it up on google AND checked it against the Melissa database and it checks out as being correc...
We would find it very useful to also have the Bill To Address as part of the Buyer / Recipient Info on the order screen.
How to view shipping fee for all shipments not just one at a time
