The V3 order combination feature is essentially useless due to the way it handles cancellations in whatever marketplace it is importing from. If we import order #1 and order #2 and combine them, then the customer requests to cancel order #1, shipstat...
In the newest shipstation, to create another shipment for a prior order you must click on the box icon on the left hand side of the order details and then click on the plus sign, there is no option to do it from the sidebar. This was possible in the ...
I know it's traditional to hate a new interface - it's just human nature I guess.But I have to speak up on this latest because it's reduced my efficiency. Previous version was more compact and grouped things I actually used within easy reach. Now ? W...
Hello,We are prepaid with shipstation through our UPS CTP Fund. It would seem our account is not able to access the product bundle feature unless we "Upgrade" our account to gold. Is this an oversight for these UPS prepaid accounts? IT seems the gold...
Hi, New user of ShipS. I would like to know if it's possible to send a shipping notification to the email entered when we use " creating single label ". I don't have a webshop but Id like my customer to be notified when they goods are shipped. thanks...
I'm having a hard time only wanting to see my orders that are processing not every order on my ecwid store
Inputting shipping information, with legacy it was all right there on the right side screen no scrolling needed to get all the information inputted. Now I have to scroll down to get everything so it is notas simple as just click input. Also not havin...
I don't like the new layout. What was wrong with how it was before? You didn't make it better, you made it confusing and complicated. Before, if I needed to reprint a label, all I had to do was check a box and click print. Now I have to click an icon...
Does anyone know if Shipstation provides integration to the TikTok shop? I am very much in need of this integration. I believe a lot of people are asking the same question already, but I just want to see if there are any updates from the officials.Sh...
Does anyone have a customer service number to contact Shipstation to see if there is a physical person to come to our site to train on the use of Shipstation?I need someone to come on-site and want to know if this is possible and approximately how mu...
My subscription was cancelled and i had 3 weeks easy left. I can't even see my money i had in my account let along my card info
I received a notification this morning that I requested my subscription be canceled when I did not. I don't think it's a hack or anything, some systematic thing in SS. It says to just "change subscription" with the button below, but there is no butto...
Can we add the ability to automatically sign custom forms and date them when they're printed. Sitting there signing 100;s of custom forms is not what I would call effecient!
Is anyone annoyed with the extra step of the KG option? Before we would put in the grams but now we have to put in the KG and also put in the gramsThis is providing everyone with extra work and time. Please revert back to the way it wasThank you
I'm hoping that the new update to the order summaries will also lead to a change and allow the returns portal to work for split shipments. So many of our orders are split up that we could never take advantage of this.
Recently, we have noticed Shipstation has been getting 'Buggier'.First, it wouldn't open in Chrome (112.0.5615.138 (Official Build) (64-bit)) so we switched to Firefox.Now, it won't export our orders. We go through the same procedures as always. It W...
Support confirmed to me months ago that this is a bug. There is no way to turn shipment notification off.On the order page, if you select "Shipstation Notifications: Do not send email" it still sends an email. This is regardless of whether it's an im...
Hello valued ShipStation Community,I'd like to address a concern related to ShipStation's packing slip system when it comes to orders from Amazon. Unlike some other platforms such as Etsy, where we can readily see the customization details provided b...
We use a branded returns portal on our website and it gives us the option to have customers select the reason for an order return. ShipStation tells us that we can run a Returns Export that includes the return reason, yet this doesn't appear to exist...
There are currently only 3 Custom Fields in shipstation, and we need more. We already send data to the 'notes' fields, and we have run out of places to send data. Examples of data we send/would want to send:Our Sales Order # (CF1)Customer PO# (CF2)Cu...
Hi, we have moved from UPS Worldship Software to Shipstation. Worldship software communicates the expected Package Level Detail (PLD) to UPS. The PLD is used for advanced routing and billing purposes of the packages processed that day. I believe Ship...
Hi, we have several types of branded small sleeves, boxes and packaging that go along with each product we ship. One order has 7-8 supporting packaging elements to it. Can Shipstation's Inventory Management or any other functionality help us count do...
Hello,I needed help with creating a label to get the material i purchased from Fulton ,Mo to Plainfield,ILWhat are the steps i should do
Creation of a metric to calculate total number of packages shipped. I have looked everywhere and reached out to customer service. There is no way to calculate this.
I have received several emails from customers that can't complete their purchase because it says we don't deliver to Oklahoma or Missouri, etc. This has happened 4 times now with random states. Has anyone experienced this?
Is there anyway to pull COGS in any of the reports? When we add products to our inventory we are able to associate a cost with them - which is awesome - but in the reporting, im not seeing where we can look at these costs once our products have sold?...
Dear ShipStation, When pasting a California (CA) address, the rate tool thinks it's a Canada address and auto edits the address. Could you please fix it to not do that? Thanks!
I've discovered a missing feature which I confirmed with support, that any orders combined into a single shipment are NOT shown in the Shipping Cost reporting or the raw data which can be expected. If orders are combined they become orphaned in the r...
On the new 'booking in' window, when you try and book in multi-package shipments, the weight box is incredibly small and you are barely able to see the numbers in there. It would be great if this could be made bigger so you can check the weights that...
In a case where most products shipping rates are correct with particular settings but where you get inacurate pricing for some select items, it would be nice if we could overwrite a shipping price for that item in Shipstation. Then Shipstation should...
