shipstation cannot reach order landing page after login
after login, shipstation page keeps refreshing itself without landing to order pages nor any pages, anyone have similar issue?
Forum Posts
Allow for Shipping Cutoff Times to be selected for individual carriers
Being able to select different shipping cutoff times for different shipping carriers will make life easier for shippers and carriers. Most all companies use more than one carrier to ship packages. Our company, and many others like us, utilizes pickup...
Missing Batch
I processed a batch today and after hitting continue my batch cleared and it says o now. It's not showing up in my print queue either. I know sometimes you have to refresh or log out and in due to server lag. But I am unable to locate it anywhere and...
Export Orders Automatically
Is it possible for Shipstation to set Automation Rules that allow the user to export orders automatically to a csv file on a specific time with set criteria for filter?Or is it possible to Orders to be synced to a Google Sheet and allow export of ord...
Please add ability to pull in address validation data through API
We'd like to be able to pull data through an API that is stored in Shipstation regarding address validation and more to the point, designation of whether an address is Domestic, Residential or International so we can apply the same designations withi...
Automating who completed the order to Shopify end for timeline purpose
Hey!Wanted a possible way where when one of my staff completes/fulfilled an order on shipstation on their account, shipstation can send information to Shopify where it will show who shipped the order. Similarly as to when on shipstation an order is f...
Adding Digital Products
When an order comes through with a digital product on it, the digital product is not displayed. We typically write our sales order based on what shows up in shipstation, but we can't do this anymore now that we regularly sell a digital product (Route...
Accounts and splitting accounts
Hello!I currently have a Shipstation account that I use for my main business. I have two additional businesses that ship as well. Is it possible to have separate "accounts" set up for each business that I can add funds to individually with a single l...
Automating what box to use depending on quantity.
Hello,Is there a way to automatize what box I will use depending on the quantity of the same item in the order?I found a way with automated rules, but it takes 4 or 5 rules per item, and I have around 80 items.Also, I would like to get track of diffe...
Feedback ShipStation Unified Shipping Accounts
I have to admit, I was a bit annoyed recently to learn using our own shipping carrier accounts was going to cost us $5 per month for each carrier. Yet how surprised I was when I tried using ShipStation's unified UPS account and am now saving upwards ...
Can We Get Delivery Late Shipments Alerts?
Hi Guys, i want to let you know How important this features is, i want to have the ability to Track All the Shipments that after X amount of time still not showing Delivered. i Have customers All over the USA and it is not possible to do it manually ...
Batch Scan to Verify and Print
It would be great if there was a way to place your orders in a batch and then start going through your orders by scanning them and then printing the shipping labels and packing slips, then sending to to the packer to pack. Right now we have to print ...
3rd Party Shipping on UPS
Greetings, We have a customer that requires that we use their UPS account for all packages to them. Since ShipStation's UPS account does not support 3rd party shipping we created a private account to accommodate our customers' requirements. We have a...
Print stamps from shipstation?
How do I print stamps from shipstation? The instructions in Help do not work. Thanks!
Was incorrectly charged by shipstation for $71 for shipping
Can anyone help me please? I'm not sure what to do. Luckily i kept the receipt and took pictures of the item before shipping it out. The item was weigh 2.70 oz but i receive an email saying its measurement was 33.00x9.00 x.00xx11.25 (which is false) ...
2 Problems
Apparently there is no way to solve any of these two questions?Setting the Default Print Page on the Print Preview Page. It will set in settings but won’t follow through to Print Preview Page automatically. I have to manually change it!!When Printing...
Shipstation flashing, not connecting
Is anyone else having this issue? Shipstation is just flashing on and off screen and I cannot connect
Does shipstation have a module for products+inventory?
We are currently on channeladvisor and are desperately looking for an alternative. Our main issue is that we sell only in Canada on shopify, WalMart Canada, BestBuy Canada, NewEgg. Shipstation works fine with integration for us to Canada Post & UPS. ...
Include user in Order Reports. So we know which user created the order.
We have 10 users on our account. But I want to know for say April, which users created which order in ShipstationUnfortunately, support team says this info for some reason NOT included in Order Report. From Riaaz G:Kindly be advised that we do not ha...
Any Updates on adding bundles/kits to 3PL
I was told a year ago when the 3PL bundle package launched that Ship Station was going to release the bundle/kit feature, what is the latest update of when this will happen? Also since Ship Station is advertising they are a Ecommerce 3PL software pro...
Shipsurance is a scam!
Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim....
UPS Sure Post
We are using the UPS Sure Post service and the UPS website is no longer showing the USPS tracking number. Has a change been made that will no longer show this tracking information?
Shipping multiple products into a different box
Hi Everyone,I just migrated from ShipWorks to ShipStation. Everything seems better except for the fact that I cannot automate shipping orders with multiple products. I have uploaded all the correct box sizes for each individual product. However, if s...
End of day forms only accessible day after issue?
Hi Guys,I have an issue where I can only access my end of day forms the day after I need them. Below I have attached an image of the issue, it seems the orders that I post go onto the end of day form for the day after and if I even try to access that...
Order not clearing and Using Group By-groups blending
Hello Everyone, So the issue is that after I process a group of checked marked orders and hit print it prints labels and packing slips fine but the orders still stay on the screen. I have to refresh after every time. Also, when I go into Group By mod...
CUSTOM PACKING SLIPS
Need help to get my html correct and working. I have just taught myself to write the code.1.Need help to make the 'order items' information to line up with their headers. 2.Need to work out how to remove the grey background on the 'order items' be ni...
Resolved! I've voided a ~$48.00 label, but does anyone ever know if they receive refunds for voided labels?
Does anyone know how to receive a refund through ShipStation for a voided shipment? I've voided a label ~$48.00 label, but does anyone ever know if they receive refunds for voided labels?It's not showing up in Stamps.com which is where the money goes
Webhooks Integration
When I setup a webhook to point to a url, is my integration expected to send back a response (ie like 200 for example), or do webhooks just send a payload regardless and not care whether the payload is accepted or rejected?
Trouble with images in packing slip template.
I have tried numerous things. I have tried adding a logo to the branding page, linking from Imgur, and also linking from elsewhere. [Image Logo] does not work or anything else for that matter. Not only are the images impossible to outsource but so is...
Resolved! Adding Order tags to packing slip
I am looking to add a field on the packing slip that displays the order tags. We use order tags for a variety of things but most importantly we use them to notate whether or not a shipment is hazmat. We have the automation rules that tags orders with...
