Welcome to the community, we are so happy to have you here with us.
However, I am sorry to hear that you are having subscription troubles. In my experience when something like this happens there might have been an issue processing the card. I see that you have already created a ticket with our support team, this is going to be the best way to proceed. They should be able to figure out why this happened and help you get everything back up and running.
-Erin: Your Friendly Neighborhood Community Manager