02-02-2024 07:56 AM
My subscription was cancelled and i had 3 weeks easy left. I can't even see my money i had in my account let along my card info
02-02-2024 10:36 AM
Hello @Mark91,
Welcome to the community, we are so happy to have you here with us.
However, I am sorry to hear that you are having subscription troubles. In my experience when something like this happens there might have been an issue processing the card. I see that you have already created a ticket with our support team, this is going to be the best way to proceed. They should be able to figure out why this happened and help you get everything back up and running.
-Erin: Your Friendly Neighborhood Community Manager