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Scanning the Packing list 'Scan to view Barcode' won't open the order

New Contributor

I'm having issues scanning the Packing list Barcode to open the order.

I'm on a PC running chrome, tried 3 different scanners models, tried clearing the browser's cache and running from incognito mode. I always get the same result.  Scanning the bar code, opens the Hotkeys List

I also tried the Barcode search tool.  I always get 'Your Barcode Search returned no results'

The bar code is pretty big on the packing list, My scanner can read it on any other software i try it with.

Any ideas ?