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Shipstation Address Validation Not Aligning With UPS Address Validation

TruckPartsShip
Occasional Contributor

‎12-11-2023 09:46 AM

We're having issues with the Shipstation address validation giving an "ok" to addresses that UPS later states are incorrect. Is anyone else having this issue?
For example, we were just going through our latest UPS invoice and every single address that UPS stated was incorrect Shipstation had validated. 

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1 REPLY 1

TaylorKaviso
Occasional Contributor

‎12-11-2023 10:43 AM

We've had it happen multiple times. In each case it's always an issue with UPS, as there's nothing wrong with the address at all. We've started cases with UPS any time it has come up, and they've never gotten back with a resolution. We have some repeat customers that always send their packages to an alternate address because UPS always errors on them. Not just with us shipping items to them, but anyone using UPS.

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