4 weeks ago
In the address validation process, ShipStation needs to offer the validated address as a suggestion that requires a user to click on a button to accept the change rather than simply automatically changing an address without allowing a user to compare the original with the corrected address.
One of our orders was delivered to an incorrect address because Springdale, AR, has a Watson Drive that runs parallel to Watson Avenue. The #### Watson Drive address is not in the postal database, whereas the #### Watson Avenue address is. So when we validated the address for our shipment, ShipStation changed Drive to Avenue automatically. Given the chance to accept or reject the suggested update, this misdelivered/lost package could have easily been avoided.