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What does RESTORE button do?

Frequent Contributor

I have an order that was marked as shipped that I need to move back to Awaiting Shipment.  I selected the order and clicked 'Restore'.  I'm not sure what this button did.  The original order is still marked as shipped, and it seems to have created an empty shipment connected to this order.  Is that the intended function?  How can I simply move the status back to Awaiting Shipment for the actual shipment, as I could in V2?  I do not want to create a new shipment, just restore the existing one.


BTW, I initially submitted the above to the support email address, as we are asked to do.  I received no response and a day later the case was marked as 'Solved'.  So I'll try again here 🙄



I don't understand it either.     


What happens when I need to reship an order to an international address that requires customs declarations?     How do I add any product information to this new shipment? 


The Restore button has always worked flawlessly, it didn't need "fixing" and now it seems basically useless?



Frequent Contributor

ShipStation support told me that RESTORE is meant to move a cancelled order back to awaiting shipment.  The system showed me the RESTORE button when I selected an order that was SHIPPED, not cancelled.  And the mouseover text when I hovered on the RESTORE button reads "Moves shipment from the Shipped status to the Awaiting Shipment status":


But it did not do that, it created a new, empty shipment attached to the original order.  Is that the intended behavior?  


I need a way to move a shipped order back to Awaiting Shipment.  Shipstation, please tell us how that can be done.



What RESTORE previously did was 'restore' an order from shipped back to awaiting shipment, just like you are looking to do. When Shipstation V3 came out they removed the restore button, and replaced it with "create new shipment" and told everyone it functions the same way.


It absolutely positively currently does NOT work the same way. The new "create new shipment" button will create an "extension" of the order, but will erase any line items on the Shipstation page AND the packing slip. *IF* you are willing to accept your line items disappearing on the new packing slip, then even further maddening is that when you go to generate your new label it will print with "Note From Buyer" field as BLANK also, even though "Note From Buyer" field is filled in on the new 'extension' order.


A couple months ago Shipstation came out and so excitedly announced they brought back the restore button, but I pointed out the broken functionality and they have ignored the problem since.




I'd also like an explanation of how the RESTORE button is intended to be used.


I'm not sure why you would ever want to create an empty shipment based on an existing order.    Why would the contents of a reshipped order be any different from the original shipment?    It seems to me that RESTORING a shipment should return it to it's original state (products, weight, customs info, etc)


The newly created shipment has no product info or customs information attached and I don't see any way to add it.    That makes it completely unusable for international shipments.   


For domestic shipments I can just reprint the old packing slip, but for international shipments the tracking information wont match the newly created shipment so it will likely be rejected by customs.


Can we please get the old "RESTORE" functionality back?     Just return the status to Awaiting Shipment, that's always worked perfectly fine.


Frequent Contributor

ESPECIALLY because my original order was not actually shipped, it was incorrectly marked as shipped due to an unrelated ShipStation bug.

On March 31st I brought this to their attention and they have ignored it since.


You can see this here:

Frequent Contributor

From support: "Orders that are manually marked as shipped are typically fulfilled outside of ShipStation which is why you have the ability to restore them into Awaiting Shipments."


Nope!  I can click RESTORE for any shipped order, regardless of whether it was fulfilled inside or outside ShipStation.  And it did not move it back to Awaiting Shipment.  And why would you add that arbitrary limitation?  If I need to move an order back to Awaiting Shipment, why would it matter how it was originally fulfilled?


ShipStation - again and again, it's not like we're asking you for complicated new features or to address some crazy one-off situations.  These are features that were part of V2 and worked as intended, and were removed or broken in V3, for no apparent reason.  

Frequent Contributor

I've tried again to move an order from Shipped to Awaiting Shipment.  I have an international customer who had their shipment returned to sender, and now I need to reship to them.  This is EXACTLY what this function should do!  I just want to move this back to Awaiting Shipment, and ship it again!


So I clicked RESTORE and got this message:




And what I got was this:


So the original order is still there and still marked as SHIPPED, and a new shipment was created but is empty.  I cannot move items from Shipment 1 to Shipment 2, and cannot add new items to Shipment 2. 


Please explain to me what the intended functionality of this is?