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It speaks volumes that a company we each pay $$$$ a year to has hidden their support ticket system so well that people have to ask for help in how to report a problem.
You'd think there'd be a link in 'my support cases' but no, which means at some point the following conversation happened at shipstation.
intern: 'my support cases' seems like the perfect place to have a link for customers to send a new ticket
boss: Oh no no no! If they can't report problems, then we don't have problems. Same reason we never update the status page when the site goes down!