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Please reverse the update.

neral
First-timer

Hello. Today found the really inconvenient thing after the update.

So now when you click on order in shipstation it doesn't display the full title (full name of the sold item). In order to see it you must hover the mouse over the name and wait a little bit. We identify the item by that name, we are not using SKUs or other identifiers, so for us it is extremely inconvenient and takes longer to work with order. We need to open order and hover the mouse over the title several times per order. Please remove this new thing, cause it is inconvenient for lots of sellers. The title used to be visible all the time before the last update. 

Thanks

3 REPLIES 3

SuperMgr-Sarah
Community Manager
Community Manager

Hello!

 

Thanks for bringing this to our attention. I'm sending this over to one of our product managers to review. 

Sarah H.
Austin, Tx

kmattson
First-timer

This same issue has added significant time to our fulfillment process and also increases the odds of making a fulfillment error.  We sell clothing and obviously need to send customers the correct item size and color.  With this recent change, we are not able to see the item size needing to be fulfilled without hovering the cursor over the item title and waiting for the full item title to show up.  If this is not corrected soon, we will, unfortunately, need to find a different shipping SW provider.  Please fix this issue soon.

SuperMgr-Sarah
Community Manager
Community Manager

Hello!

 

Thank you for your patience while I looked into this issue. 

 

I had one of our product managers look into this and they advised me that this is a bug that was introduced with a recent update. Our developers are aware and working on it. This issue affects how the item name appears both in the Items section of the shipping sidebar and in the Items section of the Order Details screen. 

 

The fix for the Order Details screen is in code review now and should be released soon. The sidebar issue fix will follow shortly.

Sarah H.
Austin, Tx