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Restore should be brought back

New Contributor

Since the new dashboard it here the one big issue I have is that Shipstation removed the "Restore" order button. We need it back. Pain in the butt if we have order go missing or order gets damaged. You can add the order back but now you cannot add the old items back to the "New " order



Hello @Djayroe76! Welcome to the community! We truly appreciate your participation.


Thanks so much for this feedback about your need for the Restore button.


I assure you this has been heard and we even have a post about this on our wonderful Feedback Forum! Please feel free to vote/post on the topic below 🙂  

Need to add Restore functionality back 


From Moderator Davis, May the force be with you!

Where is the NEW feedback forum? Or is all the feedback just being whitewashed and everything has to be voted on again from scratch?

Good afternoon @Ms_Sarcastic


I am happy to point you in the right direction! We actually have a full Feedback discussion available for you to post and vote (via the use of kudos) on new ideas! 


When you first login, you should see a section for DISCUSSIONS and then a subsection for FEEDBACK! That is the new location for the feedback forum! You can think of 1 Kudos as 1 vote! 


To clarify, prior to moving that feedback location, we have done extensive reporting and reorganizing of the top ideas. Those posts/ideas did not "lose their spot" in any way from moving into the new platform.


I hope this helps 🙂 

From Moderator Davis, May the force be with you!


This is really a huge problem for us.  The "Create new Shipment" feature is a major step back from the old "restore" option as far as reshipping damaged or lost orders.  The new packing slip prints with zero order/item information and it makes it a huge nightmare for our production team as they use that to know what in the world goes in the box!