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Unable to see shipments done through rate finder

Date
New Contributor

Afternoon all, 

 

I sometimes need to create a manual label,  I do this by doing the rates finder then going to configure label. 

 

This creates the label fine and shows in the notifications area.  However it does not appear in any of my order screens at all.  How can I find them?  I have been charged for them so I know they exist and the labels are still viewable.

 

Thanks

2 REPLIES 2

Moderator-Davis
Moderator
Moderator

Hello there @Date

 

When you create labels thru the rate calculator that are not connected to an order record, you can find those labels in the Label Queue up in the top right section of your account.

 

Additionally, those shipments will populate in the "Shipments" tab! You can print directly from the grid view, or click into the shipment number and do so from there if needed. There will not be an order number connected to those rate calculator labels as a heads up!

 

If you have checked both of these locations, and still do not see the shipments, please reach out to our support team so that we can dive into your account directly. 

 

I hope this helps! 🙂 

From Moderator Davis, May the force be with you!

Yep that was what I was looking for, thanks!