Invoice number in find shipment
Why is old invoice number remaining in box once I hit ship package? I have to manually erase old number to scan new number.
Forum Posts
Can we have a moment of silence - Shipstation is officially non functioning - rest in peace!
Downgrading plan to starter plan and taking our UPS rates off - after 6-7 years we've finally had enough. This program worked flawlessly for years - starting about 1 year ago - hiccups started. Today there are so many issues all relating to API to Sh...
International Shipping Errors -- Again
I can not print international shipments-- what is going on? This has been happening on and off all month. I'm so over it. We had issues on Friday, printed several. Now we can't print international again becuase we keep getting odd error messages.No o...
Method for receiving notifications regarding low inventory levels prior to initiating an order
Implementing a system for receiving notifications about low inventory levels before initiating an order can significantly enhance operational efficiency and inventory management. By integrating inventory management software or utilizing automated tra...
Importing orders manually is not working
Hello everyone, are any of you experiencing issues importing orders from Squarespace to ShipStation? Currently, we are unable to import orders into ShipStation. Is there ongoing maintenance on the site, or is there another issue at hand? Please, any ...
My label generated but it's in gibberish
I have no clue how to resolve this. This label was generated today. I get the same issues with labels generated prior to today. I have sent this to chat but don't have much hope anyone will hop on and help me.
New Layout broke everything
I don't think it's a coincidence that the day the new shipping window layout was pushed out, everything broke. Do you guys do any prelaunch testing or do you just let the new code rip on the production servers? It's one thing that shipstation connect...
Combine Shipments option now auto-selecting all orders
When I go to the Combine Shipments section under Order Alerts from the Orders page, and I select two of three orders for a customer, it used to give me the option to combine the two selected orders.As of 05/09/2023 it now includes all orders for that...
Ship Date when creating shipping labels using ship by date instead of date actually shipped
"Shipments" used to list the correct date of shipment automatically for each order, but now every order automatically defaults to the "ship by" date under this section, so we have to manually change each shipment to get it to the correct date.Is anyo...
Shipstation once again has completely stopped working on Monday.
What does it take to get a shipping software that does not routinely and completely fail on the busiest day of the week.
Export does not correctly display Shipping Paid field
If you add the Shipping Paid and the Rate fields to a view, you can see what the customer paid and what the quoted rate was for the order. However, when you export it, the Rate field remains correct but the Shipping Paid field changes to match the Ra...
Custom Packing Slip - [Ship Time] field
It would be really nice to get a "Ship Time" field placement when creating custom packing slips.We would use this along side the [Ship Date] placement to help monitor efficiency. Our company likes to keep track of when our shipping team are processin...
The reports do not show adjusments
We have been getting charged extra charges for shipments. One was for an extra $113None of the balance or shipping cost reports show these adjustments. We were not told about any of these adjustments. I am now finding out about these adjustments afte...
Custom Packing Slip
Hi, I'm trying to make the lines on my 4" x 6" packing slip thicker as it keeps getting stuck on my label printer and skipping the text below, but am not able to find how to change it. Specifically, the lines on the boxes around "Description" and "Qt...
Custom packing slip - Landscape rotate text 90° HTML/CSS
Hi,I am trying to make my custom packing slip text landscape using the following CSS. I am only including one element on the packing slip, the gift message.transform: rotate(90deg);It does not work though, are there any other options to that work to ...
Where is the "Refresh conection" button mentioned on the status webpage to print labels?
On the status page it says "please refresh the web page and select the "Refresh Connection" button on the newest version of ShipStation Connect." Where is this? And why wouldn't they mention where it is?
ShipStation Connect disconnecting on New Layout
In July, we tried the new layout on 2 out of 3 of our shipping stations. Throughout the couple of weeks we were on the new layout we had almost daily issues with ShipStation Connect disconnecting and not being able to process orders until we reconnec...
503 Error
We are receiving a 503 Error Screen when we try to use Shipstation - from multiple computers. Anyone else having this problem? Wasn't sure if it was system-wide. Thanks!
"Ground Advantage" is not in EOD for USPS not as Parcel Select not as Other. Its been over a month.
"Ground Advantage" is not in EOD for USPS not as Parcel Select not as Other. Its been over a month. Not really sure if Shipstation cares or just good at raising rates and coming up with BS add-ons such as "bring your own carrier rates"...
Autofill unit price on the New Manual Order page
It would save my team a lot of time if we could include the unit price in the product inventory import spreadsheet, then have that value autofill in the unit price field when creating a new manual order. Thanks!
Bulk search shipstaiton by comma separated list of orders
We do not use Shipstaion as our primary OMS, and often need to find several orders at once to make bulk updates. Being able to search by a comma separated list of order ids would make this process much faster/easier.
How to export recent shipments including box size
How to export recent shipments including box size
Auto route labels to correct printer
It would be great to configure certain carrier lables to particular printers. I.e. all express service to printer from Printer 1, which has pre-printed express labels. all carrier services to print from printer 2.
about shipstation store creation
am getting the following error and it is causing my account to be inactive or something like that (the status field shows "failed to update")An error occurred attempting to update orders: Could not find file......
Order Search by Order Number returning multiple results
We have an issue that was occurring back in January but cleared up itself but has now returned. When we input an order number into the search field, it returns a bunch of unrelated results. I'm attaching a screenshot here. As far as I know support co...
order page problem - works INCREDIBLY slow since update
Anyone had issues processing shipments since the updated order page went live? My performance is about 4x slower to process a shipment due to severe lagging (custom box sizes not ordering, weights not registering as being entered even though they hav...
Adding Preferential Origin Statement on DHL
HiHas anyone found a way of adding the Preferential Origin Statement to DHL customs forms? I've been trying for ages to find how to do this but no luck as yet. Any help would be appreciated.Thanks
Error generating shipping label when product name is too long.
I have a product that is being shipped and the product name is very long. For some reason that results in being unable to generate a shipping label. The shipping name/address has NOTHING to do with the name of the product being shipped. It seems to m...
Shipping from the USA with a canadian account
There has to be a way for me to send shipments from customers or other business' in the USA to me in Canada. Huge flaw if I can't do this.
