shipstation connect problems
Anyone having issues with shipstation connect? Been down for us for about 30-45 minutes now
Forum Posts
Is Shipstation in BETA? This is Ridiculous...
We have been using Shipstation for a few months now, and almost EVERY SINGLE DAY, we have some type of technical issue. This is absolutely unacceptable. Is your software in beta? We have issues with scanning products, printers, scales, logging in, et...
Shipping Cutoff date not working... Again...
We set our Shipping CutoffSet the Ship Date to the next day if the time is after:4:30PM Yet when we pull up an order in the (Orders) tab. And ship it via order details screen. It never changes the ship by date... Please fix...
Label without order API Help needed
I am using the Creat label without an order API. https://help.shipstation.com/hc/en-us/articles/360047043312-Create-Labels-Without-an-OrderIt returns a JSON format for the label.How do i convert that to a usable format? What conversion needs to be do...
Need Ability To Restrict Users By Selling Channel
We desperately need the ability to restrict users to only see, report and fulfill orders from only specific selling channels. In our case, we have a 3rd party that wants to run a single Shopify page selling our product for a month, while we would ful...
Automation Rule to cancel SKU
If i add criteria "ITEM SKU equals XYZ" multiple times using a variety of products, will this work. Does the logic use both criteria as an OR or as AND. Meaning it only needs to have one of those items. I want to stop certain SKUs from importing. If ...
Combining orders gives us troubles
My shipstation Christmas wish list gets bigger and bigger everyday. For todays post, I want to express our problems with combine orders feature. 1. New packing slip only displays parent order number2. New packing slip only displays parent order tax, ...
Thoughts on USPS rates
Unable to match my rates to the table rate provided by Shipstation
Return Portal Questions
Can the return portal be embedded on a website page? I only need the form. Will the return portal work for orders NOT shipped with Shipstation? Example if i canceled and fulfilled some other way. If the order has more than 1 item or multiples of 1 it...
Undo "Mark as shipped"
I am able to undo "mark as shipped" for orders that were fulfilled by my warehouse, but not for orders where I printed the label myself. Can someone explain that logic to me? Why can't I undo it for all orders?
Feature Request (Printing order barcodes sticker)
Hello, I think an important feature to request is to be able to print the barcode that Shipstation generates for each order on a sticker by itself or allowing the creation of custom documents based on shipstation HTML suggestions or just allowing bar...
Include Time based automation rules
Because not all the selling channels have a "Ship By Date", is there any way to set an automation rule based on order import time? Let's say " if orders imports before 1 pm put the tag "Ship Today" ", or put the order on hold until tomorrow.that woul...
Automation Rules not always applying
Does anyone else notice automation rules not always applying? I use them to apply third party shipping accounts to my shipments but it's not 100% reliable.
Addition to Split Ship
I had a customer place a large order he intended to ship to 5 different recipients. The split ship feature allows me to split that order into 5, however, I cannot edit 5 different addresses. Only 1 address for 5 shipments. A feature allowing me to sp...
Resolved! Please add ability to download SKU barcodes
Please add the ability to download product SKU barcodes. This would give us the option to place SKUs on the products themselves and scan those rather than the packing slip. If a packer grabs the wrong item and scans it in on the packing slip, scannin...
Adding an image to the order footer of a packing slip
I have seen a couple of discussions on this but none of them have fixed my issue. I'm trying to put a QR code in the footer of my packing slip. The URL comes from shopify->settings->files. I copy the link where the file is. I place that link into the...
iPad/iPhone web view broken - no top menu bar
There must have been a breaking change to the web app. Our crew using iPads can no longer see/accerss the top menu bar and therefore cannot get into the Scan to Verify mode. The iPads range from running iOS 15 to 16 so it is not any recent update on ...
Rest API, Create Account
Hello there, I'm trying to integrate shipstation REST API in my product that is based on express.js and react.js. Whenever I try to hit the register account API call (https://www.shipstation.com/docs/api/accounts/create/) I'm getting some server-side...
Shipstation wont load up after login.
Anyone else having trouble getting shipstation to load right now after login? I've done everything suggested and still no results.
Resolved! Bug Report: New split Feature has a bug
Hi Everyone, The newly released "split feature" is convenient but it has a bug。 When this bug happens:1. We have an order which contains 2 items. We split this order into 2 shipments, each containing 1 item.2. Then we combine these 2 shipments back i...
Return Shipping Multi-piece Shipment
Shipstation support said unfortunately we are not able to process a multi piece shipment return. This would be a great feature. Does anyone know a workaround for this?
Resolved! Shipstation Connect bug on MacOS
Today, Shipstation Connect started to refuse legitimate logins. After reinstalling on the advice of Support, it did accept the login, but failed to work. If you are having the same problem, the solution is to refuse to accept the helper that it is tr...
Types of Barcode Scanners
I am trying to find out the best options for a barcode scanner that will interface nicely with Shipstation. I would prefer one to be cordless since a 7ft cord going thru a warehouse is not happening. Want something that will interface with either a l...
New Split Function Duplicated product in order
While using the new split interface a new shipment was made, however the product being split was also left in the original shipment as well as being placed into a new shipment. This duplicated that product and would have had us fulfilling double the ...
Alias SKU on Packing slip?
Original post from user Joel Abramowitz anyone know how/if i can replace the sku on a packing slip to show the "Alias sku" ?
Multiple Packing Slips Per page
Hello! I am trying to print two packing slips per page using a custom packing slip. I go to print out all of the orders for the day. When I select "Use Store's Default Template" it allows two per page, but any other template it won't allow me to prin...
Etsy Orders Not Showing Color & Size Variant when order imports - Just a SKU number now
Etsy Orders are Not Showing Color & Size Variant when order imports in to ship stationThere is Just a SKU number now.This is creating a slow down in production, because we now have to check every order for color and size back on Etsy and then come ba...
Shipping prices not importing from Ebay... Anyone else have this issue?
So I've taken this up with shipstation (who has not updated my ticket in almost 2 weeks... Amazing service).. But our eBay store and eBay only will not load shipping prices, it shows everything at $0.00. Strangely enough it shows the total with shipp...
Needed to access help desk, I can't even access it.
Been a customer for 5+ years and the system is broken. Originally was going to send a message to support regarding a label generation error received (deposited balance $$ and no labels generated due to some technical error, great). Seems like I can't...
NO CHAT! So tired of the runaround......Silver level
The last several months using SS have been abysmal. The new platform sucks and is way less productive than the previous 6 years!I do not get the bot, I do not get the chat option. How am I supposed to resolve issues or is this a way to get people bum...
