I don't think it's a coincidence that the day the new shipping window layout was pushed out, everything broke. Do you guys do any prelaunch testing or do you just let the new code rip on the production servers? It's one thing that shipstation connect...
When I go to the Combine Shipments section under Order Alerts from the Orders page, and I select two of three orders for a customer, it used to give me the option to combine the two selected orders.As of 05/09/2023 it now includes all orders for that...
"Shipments" used to list the correct date of shipment automatically for each order, but now every order automatically defaults to the "ship by" date under this section, so we have to manually change each shipment to get it to the correct date.Is anyo...
What does it take to get a shipping software that does not routinely and completely fail on the busiest day of the week.
If you add the Shipping Paid and the Rate fields to a view, you can see what the customer paid and what the quoted rate was for the order. However, when you export it, the Rate field remains correct but the Shipping Paid field changes to match the Ra...
It would be really nice to get a "Ship Time" field placement when creating custom packing slips.We would use this along side the [Ship Date] placement to help monitor efficiency. Our company likes to keep track of when our shipping team are processin...
We have been getting charged extra charges for shipments. One was for an extra $113None of the balance or shipping cost reports show these adjustments. We were not told about any of these adjustments. I am now finding out about these adjustments afte...
Hi, I'm trying to make the lines on my 4" x 6" packing slip thicker as it keeps getting stuck on my label printer and skipping the text below, but am not able to find how to change it. Specifically, the lines on the boxes around "Description" and "Qt...
Hi,I am trying to make my custom packing slip text landscape using the following CSS. I am only including one element on the packing slip, the gift message.transform: rotate(90deg);It does not work though, are there any other options to that work to ...
On the status page it says "please refresh the web page and select the "Refresh Connection" button on the newest version of ShipStation Connect." Where is this? And why wouldn't they mention where it is?
In July, we tried the new layout on 2 out of 3 of our shipping stations. Throughout the couple of weeks we were on the new layout we had almost daily issues with ShipStation Connect disconnecting and not being able to process orders until we reconnec...
We are receiving a 503 Error Screen when we try to use Shipstation - from multiple computers. Anyone else having this problem? Wasn't sure if it was system-wide. Thanks!
"Ground Advantage" is not in EOD for USPS not as Parcel Select not as Other. Its been over a month. Not really sure if Shipstation cares or just good at raising rates and coming up with BS add-ons such as "bring your own carrier rates"...
It would save my team a lot of time if we could include the unit price in the product inventory import spreadsheet, then have that value autofill in the unit price field when creating a new manual order. Thanks!
We do not use Shipstaion as our primary OMS, and often need to find several orders at once to make bulk updates. Being able to search by a comma separated list of order ids would make this process much faster/easier.
How to export recent shipments including box size
It would be great to configure certain carrier lables to particular printers. I.e. all express service to printer from Printer 1, which has pre-printed express labels. all carrier services to print from printer 2.
am getting the following error and it is causing my account to be inactive or something like that (the status field shows "failed to update")An error occurred attempting to update orders: Could not find file......
We have an issue that was occurring back in January but cleared up itself but has now returned. When we input an order number into the search field, it returns a bunch of unrelated results. I'm attaching a screenshot here. As far as I know support co...
Anyone had issues processing shipments since the updated order page went live? My performance is about 4x slower to process a shipment due to severe lagging (custom box sizes not ordering, weights not registering as being entered even though they hav...
HiHas anyone found a way of adding the Preferential Origin Statement to DHL customs forms? I've been trying for ages to find how to do this but no luck as yet. Any help would be appreciated.Thanks
I have a product that is being shipped and the product name is very long. For some reason that results in being unable to generate a shipping label. The shipping name/address has NOTHING to do with the name of the product being shipped. It seems to m...
There has to be a way for me to send shipments from customers or other business' in the USA to me in Canada. Huge flaw if I can't do this.
I would like to request a ShipStation feature. My reference support ticket is #3723328. We frequently have orders that need to go to multiple customer email addresses. We assumed that you could just separate them with a comma like so :customer1@email...
Right now, Shipstation does not have the new USPS Service "Ground Advantage" set internally as a trackable service. As a result, shipping notifications are not sent when I want them to be sent (when the item is first scanned), nor does any shipping s...
We ship with FedEx everyday and it was working until yesterday afternoon. This morning I opened Shipstation and found out that FedEx had been completely taken away from the account. I contacted support and confirmed that Shipstation's standard plan n...
Example: You have a product recall for a particular sku for a particular time frame, you need to communicate with the customer regarding the recall, currently there is no report that I'm aware to facilitate that.
We need help setting up Shipstation and our carrier; Royal Mail with Shopify. Our client sells mostly books, most are generally in stock for immediate shipping. However, occasionally they have products set as 'pre-order products' using the Shopify ap...
Been waiting for something like bundles just to find out that it requires the Gold or higher plan.... There are many of us that don't require extra users or 2000 shipments a month but still need bundles. 99 a month for this feature is really high. I ...
