ShipStation Features
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Packing Slip Challenges

We have our packing slip template 99% perfect except for one frustrating issue; see image on this link:https://www.dropbox.com/s/e7jgdtfqydvw60x/SS%20packing%20slip%20issue.jpg?dl=0 On page two, three, etc. of the packing slips, the product item numb...

motionrc by First-timer
  • 1538 Views
  • 1 replies
  • 0 kudos

UPC/EAN Picking and Packing Slip

Hi everyone Sorry new here. I did try search and couldn't find anything and I can't find in settings. Is it possible to have the UPC/EAN Barcodes number come in picking slip. The actual barcode would be a nice touch as well but mainly the number. The...

Re: No option to select service when creating a return

I have the same problem when trying to ship to customers. I had no problems previously until today. No solutions, no customer support, no easy way to get customer support as it is made difficult on purpose. You go to shipstation Instagram you see peo...

HmnEng by First-timer
  • 542 Views
  • 0 replies
  • 0 kudos

Inventory Management

We are a fulfillment house and have customers that want access to see their inventories. However, with multiple customers we do not want customer "A" to see the inventories for customers "B" through "Z". Currently the restrictions are that all users ...

TStaz by First-timer
  • 681 Views
  • 0 replies
  • 1 kudos

Orders "Awaiting Shipment" not always displayed

When I click on the customers name in the order grid (I first type the order number in the "Search Orders" box to bring up the order, I then click on the customers name in the "Recipient" field) and it is supposed to show the number of orders "Awaiti...

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david31 by New Contributor
  • 671 Views
  • 0 replies
  • 0 kudos

Shipstation has no customer service

I see there's a number of people who are disappointed with ShipStation's customer service - they don't have any. So, after your 30 day trial period is over. You can never get a hold of anyone. We've been a customer of theirs for 6 months now, and, al...

Getting help

Does anyone know how to get help? I’ve sent 2 messages earlier this week and have heard nothing. I’ve sent alldocumentation needed. I also want to close my account due to the inability to get help but they aren’t answering that either. Somehow I purc...

Order number not printing on Commercial Invoice

According to the documentation, label message 1 should appear on customs invoice forms. If we add [Order #] to label message 1, it does not print on the commercial invoice. How do we enter it so it will be printed?https://help.shipstation.com/hc/en-u...

tlw by New Contributor
  • 1800 Views
  • 3 replies
  • 0 kudos

End of day list sorting

Hi, Can we please get back the list sorting on the end of day manifests? If I need to remove a few items each evening it's taking me forever because there isn't a sort option on the column tabs. Please see attached. It used to be that way before a ch...

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JamieH by New Contributor
  • 538 Views
  • 0 replies
  • 0 kudos

Tote Picking

Is there any discussion on adding tote picking as a feature in ShipStation? Here is a link to better understand what tote picking is:https://www.interlakemecalux.com/blog/tote-picking

tbriggs by First-timer
  • 593 Views
  • 0 replies
  • 0 kudos

Issues with splitting shipments

Has anyone experienced issues lately when using the "split shipment" feature. We go to split our shipments and when we move the desired products to the new shipment they now also remain on the first shipment. See attached, previously the units would ...

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Create+Print Hotkey

Hello, So there must be a keyboard/Hotkey shortcut for the Create+Print command but we can't find it. Thanks for sharing this as it will vastly speed up our daily processing.

Mark by New Contributor
  • 2339 Views
  • 3 replies
  • 0 kudos

Shipstation Connect - Different Device - Dimensioner

Would it be possible to add a dimensioner as a device to the Shipstation Connect. Similar to how a scale is connected and polled via the scale button. A dimensioner uses a camera to determine a packages LxWxH automatically. There are affordable dimen...

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Kinglap by Occasional Contributor
  • 626 Views
  • 0 replies
  • 0 kudos

Customer Order Updates

Is there a way to update the customer directly from Shipstaion once an order's tag is changed from a different tag? We are looking to update the customer once their order is put in production and that their order will be shipped in X amount of days.

holliewc by First-timer
  • 825 Views
  • 1 replies
  • 0 kudos

Add Phone Numbers as a valid search option

There are times where customers leave voicemails during the weekend and all the info they provide is a phone number. If we could search up orders with their numbers it would save an incredible amount of time, instead of having to call them back and l...

AgusF by First-timer
  • 967 Views
  • 1 replies
  • 0 kudos

Hide Insights tab on admin account

I log in often in front of my employees and I would like to hide the visibility for the insights tab so that my employees don't see top line sales. I know there is a setting that loads another tab automatically at log in but I don't want it to be vis...

tyler7 by First-timer
  • 514 Views
  • 0 replies
  • 0 kudos

Tracking Status Icon

I have a suggestion.We use 3 different warehouses and we always need to keep track of late shipments for each of them.To identify the orders that have not shipped yet, we have to look for the icons with a question mark, as in the image below.The prob...

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Leonardo by Occasional Contributor
  • 940 Views
  • 1 replies
  • 0 kudos

Barcode Scan Actions Report

Since getting this working again doesn't seem to be much a priority for ShipStation (despite the fact that they seem to want to continue to boast about how easy it makes workflows) does anyone have any clue what the syntax is to create our own barcod...

VLTD by New Contributor
  • 2810 Views
  • 5 replies
  • 0 kudos

Show All In-Cart Delivery Rates

Currently, Ship Station in-cart rate logic dictates that only the lowest cost option displays to the consumer during checkout. We query 4 carrier services and many times only a single carrier service rate is returned to the consumer. We would like to...

sbgguy by Occasional Contributor
  • 1363 Views
  • 1 replies
  • 8 kudos

Unable to Process Batch

Currently unable to process batches. It validates labels and then sits with a spinning circle forever. Currently have contacted support twice and neither time have they resolved it. Is anyone else effected by this?

Account Restrictions

Hi there, I was added by my boss to manage the company's ShipStation account. However, I'm unable to contact the chat support team (button not showing on my end) and I'm seeing this in my dashboard whenever I log in.Please advise what we need to do s...

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Bulk printing order alerts

We always bulk print packing slips and labels but recently the popup alert that warned us that we already printed packing slips has disappeared. As you can imagine this is leading to some major picking/packing issues. I attempted to seek help from sh...

Mia4 by First-timer
  • 734 Views
  • 0 replies
  • 1 kudos

Public API /products/* missing field UPC

The public API /products/* is missing field UPC. All fields on the ShipStation Products dashboard UI should be included in the response and allowed to be updated via the API. Include UPC in the following API endpoints response. GET /products/productI...

JJB by New Contributor
  • 690 Views
  • 0 replies
  • 3 kudos