After the new layout very few of our filters are working. The problem being that our users DON'T KNOW the filters aren't working, and are missing critical processes because shipstation simply returns a full screen of all orders or a blank screen. Thi...
The previous layout used to have the Discount total amount included in the Shipment Details pop-up window, but it has apparently been removed in the new layout, which now requires opening the Order Details side-and and scrolling down, which is a tota...
We need to have the option to add items when an order is duplicated.
Can this get implemented? It would be very helpful.https://community.shipstation.com/t5/Orders-Shipment-Management/Create-Return-Label-Via-API/idi-p/6952
I have encountered this a few times, an order notify webhook will hit my server, and I call the resource_url. And it returns empty orders...anyone know why?
Currently when orders are imported into Shipstation from the Amazon store, they are tagged with the time in which they are pulled into ShipStation, not the time that the order was placed. This is information that is available to be pulled from the Am...
Has anyone else received the below email and is Shipstation going to prove where they undercharged us?Dear valued merchant,We would like to bring to your attention an issue regarding shipping charges that occurred in May and June 2023. Due to a techn...
we need TikTok shop integration
I have had my account automatically add funds whenever the balance got below a certain amount.But when I go to fulfill/print orders today, my balance was way under the limit I set it for. So I go to add more funds manually, and it gives me an error a...
If it's not one thing, it's another... I keep getting errors of all kinds with shipstation connect. It's bad enough that I have yet to get my ebay listings to import the darn SKUs and a host of other issues... but this keeps me from being able to pri...
Does anyone else have the print feature greyed out? I've cleared the cache and still not allowing me to print locally. I don't even care about ship station connect, I should be able to download and print, right?
I was in live chat and was informed that Amazon Canada FBA will not import into shipstation. I found that indeed there is no setting in the amazon settings under the Canada connection to "import FBA orders" . Please say it aint so. This should be sta...
I was wondering if there were any plans to make it so that we can attach our own commercial invoices to shipments, rather than use ones generated through ShipStation??For example.. We have a shipment that needs to be manually inputted into SS, there ...
Hi everyone, I was wondering what people are doing to automate the process of having the cheapest rate selected? I know Shipstation has some automation that assists partially in this, but looking for how people handle this. It would be great if Ships...
I want to set up an email template that would automatically send a message to customers when their order ships. But I want the tracking number to display, as just the tracking number, with it being a clickable link taking the recipient to the trackin...
Is anyone else experiencing a problem where you have to re-select the saved shipping service (ie. USPS Ground Advantage) in order to ship an item, despite the item having saved shipping defaults (service, confirmation packaging, weight, dimensions)?W...
Currently we print directly to our Zebra printer. The only issue is they print upside down. All of the information at the top (weight, etc) is printed directly over the UPS printing of our labels. If the labels could be flipped, it would work perfect...
got the email today that we were supposedly charged incorrectly from may-june. upon viewing my billing history i noticed DOZENS of adjustments that i was not even notified about. the reasons are not valid - up-charged for incorrect dimensions, weight...
I had an instance where a customer experience associate changed an address for a customer. The initial address was imported and was assigned 1 day ground shipping service due to the zip code. The customer requested the address be changed to a zip cod...
They have opposite meaning but they are both dark circles. Maybe make one a different shape or invert the colors.
Been using shipstation for a year. All my woocommerce shipments used to automatically notify marketplace after the shipment was scanned in by UPS. Now, this rarely happens as of a month or two ago. And when it does, there is no rhyme or reason. I ALW...
Having used Shipstation for 6-7 years - the platform is now almost unusable. It started when they created a feature to have orders sync real time with Shopify stores. This worked for a few weeks, then it stopped working, now the refresh button on upp...
I am getting a spinning wheel while trying to view orders. Rebooting does not fix the issue.
Hi,I'm really shocked to see that Amazon Buy Shipping doesn't have the Ground Advantage option available yet. The first-class service has technically ended for packages, but the USPS says they'll accept it until September 30th. That doesn't leave muc...
Is there any way to see (without hovering over each one) which orders that are Awaiting Shipment are from repeat customers? ShipStation can show it hovering over an order, so you should be able to make a sortable column with a checkbox or something l...
HelloI can't get support from Shipstation. They don't know how to fix the software API to work for me (been waiting since October 2022)If anyone else knows how to use it or can check to see if it is connected properly please post below.
The fact ShipStation is NOT responding to chat is BEYOND INFURIATING. Sadly, ShipStation keeps going downhill. I am looking into both Pirate Ship, Shippo + Ship Hero to compare. SS is the most expensive; and they do not pass on shipping discounts (un...
I'm surprised that there is not a feature to label a pick list in shipstation. Something as simple as putting the name of the pick wave would help to differentiate them when multiple are printing at one time. Would this be a useful feature for other ...
I reached out to Shipstation support and they informed me that it is not possible at the moment to add pickups (or marked as shipped orders) to the weekly digest email. I would like to have manually marked as shipped orders to be added to the Weekly ...
With the new version rollout a few weeks ago, the way shipping insurance is calculated by default is now messed up. When you select the insure package option, shipstation automatically grabs the total order price including tax and postage rather than...
