Hi everyone, I was wondering what people are doing to automate the process of having the cheapest rate selected? I know Shipstation has some automation that assists partially in this, but looking for how people handle this. It would be great if Ships...
I want to set up an email template that would automatically send a message to customers when their order ships. But I want the tracking number to display, as just the tracking number, with it being a clickable link taking the recipient to the trackin...
Is anyone else experiencing a problem where you have to re-select the saved shipping service (ie. USPS Ground Advantage) in order to ship an item, despite the item having saved shipping defaults (service, confirmation packaging, weight, dimensions)?W...
Currently we print directly to our Zebra printer. The only issue is they print upside down. All of the information at the top (weight, etc) is printed directly over the UPS printing of our labels. If the labels could be flipped, it would work perfect...
got the email today that we were supposedly charged incorrectly from may-june. upon viewing my billing history i noticed DOZENS of adjustments that i was not even notified about. the reasons are not valid - up-charged for incorrect dimensions, weight...
I had an instance where a customer experience associate changed an address for a customer. The initial address was imported and was assigned 1 day ground shipping service due to the zip code. The customer requested the address be changed to a zip cod...
They have opposite meaning but they are both dark circles. Maybe make one a different shape or invert the colors.
Been using shipstation for a year. All my woocommerce shipments used to automatically notify marketplace after the shipment was scanned in by UPS. Now, this rarely happens as of a month or two ago. And when it does, there is no rhyme or reason. I ALW...
Having used Shipstation for 6-7 years - the platform is now almost unusable. It started when they created a feature to have orders sync real time with Shopify stores. This worked for a few weeks, then it stopped working, now the refresh button on upp...
I am getting a spinning wheel while trying to view orders. Rebooting does not fix the issue.
Hi,I'm really shocked to see that Amazon Buy Shipping doesn't have the Ground Advantage option available yet. The first-class service has technically ended for packages, but the USPS says they'll accept it until September 30th. That doesn't leave muc...
Is there any way to see (without hovering over each one) which orders that are Awaiting Shipment are from repeat customers? ShipStation can show it hovering over an order, so you should be able to make a sortable column with a checkbox or something l...
HelloI can't get support from Shipstation. They don't know how to fix the software API to work for me (been waiting since October 2022)If anyone else knows how to use it or can check to see if it is connected properly please post below.
The fact ShipStation is NOT responding to chat is BEYOND INFURIATING. Sadly, ShipStation keeps going downhill. I am looking into both Pirate Ship, Shippo + Ship Hero to compare. SS is the most expensive; and they do not pass on shipping discounts (un...
I'm surprised that there is not a feature to label a pick list in shipstation. Something as simple as putting the name of the pick wave would help to differentiate them when multiple are printing at one time. Would this be a useful feature for other ...
I reached out to Shipstation support and they informed me that it is not possible at the moment to add pickups (or marked as shipped orders) to the weekly digest email. I would like to have manually marked as shipped orders to be added to the Weekly ...
With the new version rollout a few weeks ago, the way shipping insurance is calculated by default is now messed up. When you select the insure package option, shipstation automatically grabs the total order price including tax and postage rather than...
Title says it all. Still no option to turn it on in Shipstation. USPS Ground Advantage is available directly from Amazon Seller Central, as seen here:
Hi, I'm trying to make a shipping label though PayPal, and I keep getting this message saying "Purchase Error - Error creating label from rate. Please refresh the page or try again later." I accepted the auto-correction of the shipping address, and I...
Wow- for such a great product Shipstation has seriously dropped the ball on customer service! Today I attempted to log in and ship a few orders from the weekend- Log in was fine- BUT THEN............ The system kept asking me to change my subscriptio...
I have a subscription box business and occassionaly add something that has a sizing component. I manually add the orders to a sizing batch. It would be great to be able to filter out the order that have already been added to a batch to make this a fa...
We use quite a number of custom views to switch between different types of orders and be able to process them quickly and effectively. Unfortunately, you can't rearrange the custom views. Once you fill up the row with custom views, new ones go into a...
so the biggest complaint that I have about the new custom view tabs is the fact that when you click on a tab, it moves that tab to the far left and "reorders" the other tabs.. makes it difficult to have work flow when the things you are creating to h...
I have been trying to chat since yesterday? I can not ship international shipments. The tickets all have errors-- they are configured on our end as usual.What is going on?Also -- as of this morning -- all shipments are printing duplicate tickets!!
Why is old invoice number remaining in box once I hit ship package? I have to manually erase old number to scan new number.
Downgrading plan to starter plan and taking our UPS rates off - after 6-7 years we've finally had enough. This program worked flawlessly for years - starting about 1 year ago - hiccups started. Today there are so many issues all relating to API to Sh...
I can not print international shipments-- what is going on? This has been happening on and off all month. I'm so over it. We had issues on Friday, printed several. Now we can't print international again becuase we keep getting odd error messages.No o...
Implementing a system for receiving notifications about low inventory levels before initiating an order can significantly enhance operational efficiency and inventory management. By integrating inventory management software or utilizing automated tra...
Hello everyone, are any of you experiencing issues importing orders from Squarespace to ShipStation? Currently, we are unable to import orders into ShipStation. Is there ongoing maintenance on the site, or is there another issue at hand? Please, any ...
I have no clue how to resolve this. This label was generated today. I get the same issues with labels generated prior to today. I have sent this to chat but don't have much hope anyone will hop on and help me.
