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Can I add specific delivery instructions to UPS when creating label?

New Contributor


Customer ordered an item from my Etsy store and added a note of "deliver inside first front door". When creating a label, is there a way to add this delivery instruction for UPS to see?



Community Manager
Community Manager

Hello @JonO,

Thank you so much for being a part of our community, we are so happy to have you here with us.

I am thinking that the best option for this might be to use a label message since it is supported for UPS. This can be configured in the document options, and you can assign a field replacement like Notes from Buyer (corresponds to Customer Notes) to display notes like this.

If you want to learn more about this I would check out the following article.

Configure Label Messages

Please let us know if you have any questions or concerns.

-Erin: Your Friendly Neighborhood ShipStation Community Manager.