Customer ordered an item from my Etsy store and added a note of "deliver inside first front door". When creating a label, is there a way to add this delivery instruction for UPS to see?
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I am thinking that the best option for this might be to use a label message since it is supported for UPS. This can be configured in the document options, and you can assign a field replacement like Notes from Buyer (corresponds to Customer Notes) to display notes like this.
If you want to learn more about this I would check out the following article.
Please let us know if you have any questions or concerns.
-Erin: Your Friendly Neighborhood ShipStation Community Manager.