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ShipStation letting Users know when there is an issue

r_hudson
Occasional Contributor

Wouldn't it be great if ShipStation would send out a mass email letting it's users know when there is an issue?

 

I find it very annoying to wait for a chat (although when I am 48th in line it does give me a clue) to then be told:

but since this is affecting other users as well, it should be fixed as soon as possible no worries at all !

It would be more than helpful to be informed.

 

ShipStation should be able to handle a mass email informing all users of an issue.

3 REPLIES 3

teth
First-timer

Exactly what's going on!!! Couldn't login 

thomas5
Contributor

Don’t bother waiting. They just close the conversation if you don’t pop in to say you are still there every five minutes. 

Thomas Romer

Unwrapped
New Contributor

Yes! As far as I am concerned this is a BIG issue shipstation needs to fix! What a waste of our time! If they know there is a mass issue communicate that to your users!