ShipStation Community

Our CSV file we download has weights in pounds rather than ounces. None of our orders are so small as to have weights in ounces. However, the only way to map the weight is in ounces and so our order weights don't ever import correctly into the system...

Our CSV file we download has weights in pounds rather than ounces. None of our orders are so small as to have weights in ounces. However, the only way to map the weight is in ounces and so our order weights don't ever import correctly into the system...

I've submitted three support tickets in the past two days.Two of which were instantaneously set as "Solved" the moment the e-mail arrived!!I then had to open a subsequent "follow-up" ticket to the original.This is incredibly worrisome and discouragin...

Our packers find it most efficient to print the order summary report for pick-pack-ship instead of individual packing slips.However, the barcode for the order/shipment ID on the Order summary report is un-scannable.When compared side-by-side to the s...