ShipStation Community

Shopify recently launched a new field in B2B checkouts, “Purchase Order.” It would be great if this was supported. If not a dedicated field, then at least as an option to map to a custom field, similar to order tags, order notes, order ID, etc… Shopify support has confirmed that API support for the PO field will be available shortly in the unstable API.    ... View more

Hello, Currently if you have multiple accounts from the same carrier GetRate only calls the default account using carriercode - please allow calling GetRate by accountNumber, nickname or shippingProviderId to allow rating multiple accounts added from the same carrier. Thanks! ... View more

We use Shopify and offer a gift message option at check out. The gift message shows up as a "Note from Buyer" in ShipStation. In order for the gift message to show up on the packing slip for the recipient, we have to manually copy and paste it from the "Note from Buyer" field into the "Gift Message" field. It would save a lot of time, and the possibility of missing a gift message, if we could get it automatically coded to go into that field on ShipStation.  ... View more

Lasership integration is said to be live, but does not work for all accounts. I have had a support ticket open and been following up on it for 10+ months. Latest information from Lasership team is as follows. Shipstation not being properly integrated with Lasership is costing our small, growing business over 20 hours in labor on a weekly basis to manually match up packing slips. Please upvote if you're having a similar experience with this integration! Shipstation is currently set up with LaserShip API, but this is an old version which will be deprecated at the end of 2022. In order for anyone to move forward with LaserShip they will need to be on our current WS. LaserShip has reached out to ShipStation to alert them of the need for the update and certified module, but that project has not progressed. This would be a project between ShipStation and LaserShip and we would need ShipStation to initiate the project. ... View more

With a sale on shopify, I may have to include more than one tracking number for an order made for a customer for a fulfillment. This is useful in the case of if I had to split an order. Allowing multiple tracking numbers allows me to update the customer with both in shopify. https://shopify.dev/docs/api/admin-rest/2023-01/resources/fulfillment ... View more

Would love to be able to integrate Sendle (USA) as a carrier. It's available in Australia so hopefully this wouldn't be too difficult since you already have the option available in the Australia market. Really don't want to use another platform but the shipping options/pricing are great! ... View more

Our store recently performed an audit of all our products in ShipStation so that everything we sell had up-to-date HTSA Code for international shipping. The issue we've run into is when new products come in, we are having to input codes in two places. It would be great to have an API or widget to allow ShipStation to import product information (and not just HS codes, but SKU, weight, etc.) from Big Commerce, to streamline product information entry and make sure all information is accurate and the same across platforms.  ... View more

Shipstation orders sidebar no longer shows custom fields from etsy and other marketplaces in the ITEMS tab.   Clicking into order details shows heavily shortened custom fields, with the only way to read the full details is hover over the field which means selecting the info is not possible.   So now, shipstation is an order management suite with no way to easily select info submitted by the customer. And even reading it has become increasingly difficult.   Is this by design, or is this an error which will be quickly fixed? ... View more

Newly launched. Needs to be added to integrations. Already receiving orders but having to do all labels etc manually.  ... View more

It would be great if we would be able to display live shipping rates at WooCommerce Cart and Checkout pages utilizing Shipstation API without having to rely on third parties. ... View more

We are adding UPS's new shipping program called Simple Rate, we need this added to ShipStation. ... View more

The problem here is that Shipstation is not updating Shopify in a proper way so that Shopify can send additional ship notifications to customers on new shipments beyond the original shipment. Meaning: 1. if a label is voided, not only does the customer not get a notification that the label was voided, but they don't get a notification of the new label's tracking number; and 2. if no label is voided but a new label is created (example, sending a new shipment for a replacement item sent out due to damage upon delivery or defect or lost in shipping, etc.), then same problem as #1.    This can't be the way the integration to Shopify was designed. This is completely unacceptable and makes Shipstation and Shopify unusable together. We are getting massive numbers of customer service emails with confusion as to why their tracking numbers are showing canceled because they aren't getting the new tracking notifications on the new labels.    Shopify has confirmed that in these two scenarios mentioned above, Shipstation is sending the new tracking details to the notes section of the order in Shopify, which does not send notifications to the customer from Shopify's end. The data needs to be sent to the order level, the same level that Shipstation sends the original tracking info to. It just needs to go to the same place every time so that Shopify is able to notify the customer of all new updates.    This is business critical. Shipstation to Shopify integration is unusable without this.    Thomas ... View more

With the advent of so many wholesale portals vs trade shows, we manage shipping for 4 different portals. When will shipstation start to offer some solutions for wholesale platform integrations? Right now it seems like everything is focused on retail. ... View more

Etsy's "Message to Buyers" field (& sometimes some number 1s), are coming through to the "Internal Note" box on Shipstation all of a sudden - guessing an API v3 change?  I removed the field from printing on my packing slips, but is there a way to unlink those? Not sure if other users would want that, but maybe send it to a custom field instead?  I liked using the internal notes field for notes we add that I want to print on the slip. ... View more

At this time with Shopify's new order editing feature, shipstation currently only supports adding line items to current orders. We would like the feature to also support removal of items as well. Otherwise we have to split orders which is not efficient. ... View more

amazon.NL is missing. It is a brand new amazon marketplace and it is not yet available as a store option in ShipStation. I hope it soon will be. Please Shipstation - just do it! ... View more

GLS is newly integrated to Shisptation which is a good thing for us. However, due to the high lever of parcels we are shipping using this carrier, there need to be an "End of day form" available for this carrier, as is it for all (or almost all) the other carriers. After talking to GLS, they say they do not understand why it hasn't been developed at the same time as the integration, since it is a necessary step when shipping using their service. Please have this resolved ASAP, as right now the message error "The carrier does not support creating manifest. (404, ad50a618-3dd4-4a2e-8b0e-3f7a3096c941)" Thank you in advance, Regards, The Elite Tools Team ... View more

Hello! We use Stallion Express almost exclusively for our Canadian, US and International shipments. Would love to see it added to ShipStation as the ShipStation platform makes shipping easier and is more streamlined. The Stallion API is available here: https://stallionexpress.redoc.ly/ https://stallionexpress.ca/ ... View more

I want to be able to pull the value associated with the ShipStation packing slip barcoder via API, so I can replicate it on our internally generated labels. There is currently no API to pull this data. Here's an example of the data that is stored with the barcode: ^#^D5A061F^  There is currently no way to pull this data via an API. ... View more