ShipStation Community

Sometimes USPS charges you extra for a shipping service that you didn't use, but for me it's mainly UPS where they state it was a different weight. I asked Ship Station if they could send out notifications when they do charge you extra. They said post in here of the idea and maybe it will happen. Of course I assume it won't happen, but get out my frustration on UPS overcharging and I have to file claims when they do. ... View more

Please add the option for 3rd party billing to your UPS option.  The only way to currently bill to a client is to pay $20 per month to use your own UPS account.  This is a feature my business relied on in the past, losing that is a big downgrade. ... View more

Im now having to pay for my UPS account to connect as a carrier just to be able to 3rd party bill. Would be nice to have that as an option with the shipstation UPS account. ... View more

create a notification when store or marketplace errors out email or something,  ... View more

Shopify recently launched a new field in B2B checkouts, “Purchase Order.” It would be great if this was supported. If not a dedicated field, then at least as an option to map to a custom field, similar to order tags, order notes, order ID, etc… Shopify support has confirmed that API support for the PO field will be available shortly in the unstable API.    ... View more

Would love to be able to integrate Sendle (USA) as a carrier. It's available in Australia so hopefully this wouldn't be too difficult since you already have the option available in the Australia market. Really don't want to use another platform but the shipping options/pricing are great! ... View more

Our company Labels every single box that goes out the door no matter if it's with an unsupported carrier, local carrier, or free in-house customer pickup/Inventory. The labels include important information for our B2B company such as PO numbers, Starting and Ending Numbers, Custom Order Numbers Etc. Seeing that Shipstation will be integrated into our Order Entry System to supply notifications, Status and Billing Info we would also need the ability to enter the cost that should be provided to billing if at all possible for Courier and LTL shipments. More info on the ability to manually enter a cost.  Would save time internally by leveraging the integration LTL cost would come from another shipment scheduling program we have in-house (Eshipping) Courier Cost is usually quoted at the time of pickup and could be entered manually. Otherwise, we would desperately need a method to print labels with a service that is no cost and can be adjusted in billing at a later time for Pickup, LTL, Courier, and Inventory Orders. What are current User's utilizing for these cases? ... View more

It would be great if we would be able to display live shipping rates at WooCommerce Cart and Checkout pages utilizing Shipstation API without having to rely on third parties. ... View more

Please create functionality to automatically set an order's Package Dimensions and Weight to match those provided by Intuitive Shipping at checkout.  Thank you! ... View more

Hello to all! I spoke with support and they keep referring me here to try to attract some attention to this issue. The carrier I use, Argo Shipping, is not currently a ShipStation partner, but they want to be. This came up because we want to see the rates the provide us show directly onto ShipStation, but because Argo is not yet a SS partner and are instead directly integrated into our SS, we can't see the rates yet. Argo has told me they have all of the API's and technology built to provide to ShipStation at a moment's notice, but that they have not ever received a response when submitting to become a partner. Can someone please help me with this? I'd really like to be able to see exactly what I'm paying in ShipStation itself through my carrier, Argo. I'm happy to connect you with the Argo team as well. Please help! ... View more

It would be an enormous benefit to allow 3rd party shipping from shipstation instead of linked carriers. ... View more

We are adding UPS's new shipping program called Simple Rate, we need this added to ShipStation. ... View more

We use Shopify and offer a gift message option at check out. The gift message shows up as a "Note from Buyer" in ShipStation. In order for the gift message to show up on the packing slip for the recipient, we have to manually copy and paste it from the "Note from Buyer" field into the "Gift Message" field. It would save a lot of time, and the possibility of missing a gift message, if we could get it automatically coded to go into that field on ShipStation.  ... View more

We are currently using ShipStation UPS account, however when we used to use our own, we would get emails throughout the day when there was a delivery exception notice from UPS about a package. They would allow us to log in and make any corrections instead of having the package shipped back to us. This allows for less customer abrasion if they forgot to provide a space, building, or apartment number.  ... View more

With the advent of so many wholesale portals vs trade shows, we manage shipping for 4 different portals. When will shipstation start to offer some solutions for wholesale platform integrations? Right now it seems like everything is focused on retail. ... View more

Its come to my attention that live checkout rates displayed to customers is based on the weight of the products and that it does not take dimensions into consideration. For example, if product A weighs 5lbs w/dims of 5x5x5 & product B weighs 5lbs w/dims of 12x12x6 then they will not cost the same amount in shipping and will not go in the same package. Yet, how it stands now with the shipstation live checkout, they will cost the same to ship. Please advise ... View more

The problem here is that Shipstation is not updating Shopify in a proper way so that Shopify can send additional ship notifications to customers on new shipments beyond the original shipment. Meaning: 1. if a label is voided, not only does the customer not get a notification that the label was voided, but they don't get a notification of the new label's tracking number; and 2. if no label is voided but a new label is created (example, sending a new shipment for a replacement item sent out due to damage upon delivery or defect or lost in shipping, etc.), then same problem as #1.    This can't be the way the integration to Shopify was designed. This is completely unacceptable and makes Shipstation and Shopify unusable together. We are getting massive numbers of customer service emails with confusion as to why their tracking numbers are showing canceled because they aren't getting the new tracking notifications on the new labels.    Shopify has confirmed that in these two scenarios mentioned above, Shipstation is sending the new tracking details to the notes section of the order in Shopify, which does not send notifications to the customer from Shopify's end. The data needs to be sent to the order level, the same level that Shipstation sends the original tracking info to. It just needs to go to the same place every time so that Shopify is able to notify the customer of all new updates.    This is business critical. Shipstation to Shopify integration is unusable without this.    Thomas ... View more

Shipstation orders sidebar no longer shows custom fields from etsy and other marketplaces in the ITEMS tab.   Clicking into order details shows heavily shortened custom fields, with the only way to read the full details is hover over the field which means selecting the info is not possible.   So now, shipstation is an order management suite with no way to easily select info submitted by the customer. And even reading it has become increasingly difficult.   Is this by design, or is this an error which will be quickly fixed? ... View more

I currently use Linnworks Warehouse Management Software to process all of my orders from numerous sales channels. This allows me to keep accurate inventory across multiple sales channels and keep accurate records of sales. Which is why I have Linnworks integrated with ShipStation as a Store. All of the shipping is purchased through Linnworks Store, then processed on the Software. In most cases I use USPS and UPS, so it's not a problem doing it within the Linnworks Store integration. However, when I ship Merchant Fulfilled Amazon Orders, I use the Amazon Buy Shipping method. The problem with trying to do it within the Linnworks Store integration is that I get a rate error because it is looking at the order number (which is Linnwork's order number) but it doesn't match Amazon's order number format ( [0-9A-Z]{3}-[0-9]{7}-[0-9]{7} ). So, I have to place the order on the Amazon Store integration, and then copy/paste the tracking number into the Linnworks Store integration, which is a big waste of time. However, I have the Amazon order number in the Custom Field 1 section of the notes. Please add a feature where I can have the custom field be a order number reference for Amazon Buy Shipping. ... View more