ShipStation Community

I hope you will be able to advocate for us small mom-and-pop shops who are trying to survive. We are a small retail-oriented monogram shop that thrives on personalization services and gift-giving. Our customers love that we ship to their gift recipients, either through web orders or in-store orders.   We can only do this competitively by utilizing services like ShipStation that allow us to integrate with our Lightspeed eCom website, which also ties into our Lightspeed Retail Store. Unfortunately, the retail store component of Lightspeed does NOT integrate with ShipStation API at all, and we end up manually entering all in-store orders that include shipments. That still represents the bulk of our total shipments, while online orders are few and far between.   Having ShipStation API integration for Lightspeed eCom is good, worth the $30 subscription level perhaps, but forcing us to go to $100 for our small package volume and only a few API processed online orders is not worth this pricing level! We will have to look toward other solutions for our small operation, go back to a manual process with online orders, or stop offering online ordering altogether.   Why would you want to make it so difficult for us small service businesses? Are we too small a fish to matter? Would you rather see us close? I hope to persuade you to make exceptions in cases like ours. Please kindly consider our situation and adjust availability of API access at the $30 level. Thank you for listening and hopefully do something for us.   ... View more

Would love to be able to integrate Sendle (USA) as a carrier. It's available in Australia so hopefully this wouldn't be too difficult since you already have the option available in the Australia market. Really don't want to use another platform but the shipping options/pricing are great! ... View more

We are adding UPS's new shipping program called Simple Rate, we need this added to ShipStation. ... View more

It would be great if we would be able to display live shipping rates at WooCommerce Cart and Checkout pages utilizing Shipstation API without having to rely on third parties. ... View more

With the advent of so many wholesale portals vs trade shows, we manage shipping for 4 different portals. When will shipstation start to offer some solutions for wholesale platform integrations? Right now it seems like everything is focused on retail. ... View more

There needs to be more criteria options when creating rules for the Rate Shopper. The most important for us would be to have the rule look at a "Deliver By" date on an order and select the cheapest option that will make it to the customer by the deliver-by date. An even better option is to say, if there are x days between the ship-by and deliver-by date, select this service/rate shopper rule, which could be executed through the automation rules.  ... View more

At this time with Shopify's new order editing feature, shipstation currently only supports adding line items to current orders. We would like the feature to also support removal of items as well. Otherwise we have to split orders which is not efficient. ... View more

UPS knows to pick up a package that ready for pickup without having to have a daily pick up. ... View more

Allow purchase of UPS Ground Saver Service through Amazon Buy Shipping ... View more

R+L has some of the best rates for delivering on the west coast. They are nearly 80% cheaper than the rates I am being quoted from the built-in SEKO integration. Please add support for R+L or other LTL carriers. We love ShipStation, but it is unusable for LTL shipments at the moment. ... View more

Currently we are facing issue of duplicate orders. We have 2 stores. One is active and another is inactive. Orders are getting imported to active and inactive store too I think as it was automatically connected to the store.  So I want functionality to remove the inactive stores completely instead of keeping as inactive. ... View more

It would be great if Shipstation could pull over Shopify Metafield data from Products. This way, packing and pull list can be customized to include additional information such as bin locations. ... View more

UPS SurePost does not show in the rate calculator when trying to determine the cheapest method for Free Shipping. Can we get all UPS and FedEx US Postal Delivery shipping methods (i.e. UPS SurePost & Fedex SmartPost) to show in the calculator? ... View more

Hi,   I'm considering adding products to a Tiktok shop https://seller-uk.tiktok.com/. This is different from integrating your shopify store with Tiktok - so the sales actually go vuia Tiktok.   Is there anyway to integrate this with Shipstation - or future plans to?   Thanks, Sarah ... View more

QR code Returns would be such a convenient way for our customers to return items to us. Not everyone has printers and the means to attach a printed label to a package and send it back. We have run into the situation multiple times were our customers needed to send an item back to us and did not have a printer to print the return label. We run a tire business and even affixing a label that is not a 4x6 strong adhesive label to a tire can be challenging. All this would be solved with the ability to just email our customers a return QR code instead of the shipping label to print, so they may drop of the package to the carrier, scan the QR code and the carrier can take care of the rest. We currently use Fed Ex Shipping and we see many shipping platforms offer QR code Returns. Please add QR code Returns to Ship Station!!!  ... View more

i can see that Tiktok US is now working but for me in the UK the connection for Tiktok UK isnt working yet, how long will it be till its live? ... View more

Provide Real Time Carrier rates for eCommerce integration - or provide UPS/USPS/FedEx credentials so we can use 3rd party plugins to pull the rates. ... View more

The problem here is that Shipstation is not updating Shopify in a proper way so that Shopify can send additional ship notifications to customers on new shipments beyond the original shipment. Meaning: 1. if a label is voided, not only does the customer not get a notification that the label was voided, but they don't get a notification of the new label's tracking number; and 2. if no label is voided but a new label is created (example, sending a new shipment for a replacement item sent out due to damage upon delivery or defect or lost in shipping, etc.), then same problem as #1.    This can't be the way the integration to Shopify was designed. This is completely unacceptable and makes Shipstation and Shopify unusable together. We are getting massive numbers of customer service emails with confusion as to why their tracking numbers are showing canceled because they aren't getting the new tracking notifications on the new labels.    Shopify has confirmed that in these two scenarios mentioned above, Shipstation is sending the new tracking details to the notes section of the order in Shopify, which does not send notifications to the customer from Shopify's end. The data needs to be sent to the order level, the same level that Shipstation sends the original tracking info to. It just needs to go to the same place every time so that Shopify is able to notify the customer of all new updates.    This is business critical. Shipstation to Shopify integration is unusable without this.    Thomas ... View more