ShipStation Community

Hi, We use ShipStation domestically only. ShipStation doesn't have the ability to ship international orders when the individual commodity's are worth more than $2500.00 without additional customs documents. When we signed up for ShipStation we were under the impression that everything was handled through ShipStation until we were contacted by the carriers seeking customs documents. Please add support for EEI filing through the carriers to fix this. For international shipments we have been forced to ship through the individual carriers, fixing this issue would bring a lot more business to ShipStation. There is a demand for this! Who has time to Vote on "Fresh Ideas" when you're busy filling out Customs Documents?  ... View more

http://compass.ups.com/new-ups-access-point-locations/ Allow delivery to UPS Access Points. According to UPS, this requries a different kind of label, and the cost is a little different - somewhere between ground to a commercial address and ground to a residential address. ... View more

We have been employing shipstation as our primary shipping software domestically. We would also like to incorporate shipstation as our primary shipping software for "BULK INTERNATIONAL" Shipments. Currently shipstaton does not offer the ability to add the SED/EEI filed to the label that is generated. To ship internationally the label must have an AES Citation. Shipstation does not cover EEI, Most shipping software such as shiprush and shipwire already incoporate these features and they should be easy to implement. In addition to the AES citation we would like an editable platform for commercial invoice generation. Currently Trade documents are generated with the same billing and shipping we would like to provide examples/images of a template that will allow us editable commercial invoice to both attached electronically and print out of shipstation for export purposes. Thank you Regards, ... View more

After being informed by support reps that condition notes are only available for Amazon.com orders (Found Here), I was directed to post about adding this feature as an enhancement.   My company is a renewed seller on Amazon, and Amazon recently made changes to the renewed program where you can choose different conditions for renewed items. The condition notes coming from the Amazon Store connection in shipstation help our pickers/shippers know exactly which condition of renewed items they need to pick/ship, without having to dig that information out of the item SKU.   This feature would be very beneficial for any renewed sellers on Amazon who happen to sell internationally through the Amazon sales channel. This feature should be enabled for all international Amazon channels.   Please let me know what you all think of this. ... View more

Many times over the last few years I’ve written in to ShipStation support to report a bug, or ask questions about important features that seem to be missing from the app, especially with regards to Shopify or carrier integrations.  Every time they politely thank me for my ideas/suggestions and point me towards this forum so that I may write it all up again for the community to upvote the ideas.     I’m guessing many of you are like me.  You are a small business owner with a couple or zero employees, struggling to manage the operations of your business and keep it afloat during this pandemic.  Maybe you have a family, or multiple jobs you are juggling as well.  There are barely enough hours in the day to manage all that stuff, let alone find time to lurk on an internet forum.     So here’s my feature request:    ShipStation should create an improved internal process that allows support staff to capture feature requests when they are mentioned by users in support emails or chats.  This would lead to a more accurate accounting of features requested by the totality of users, and not just the small percentage that happen to visit these forums.   Thanks, Brad   ... View more