The Ideas section of the ShipStation Community is a place for you to tell us your ideas about how to make ShipStation even better! Our Product Team wants to make sure we continue to build the product that serves your needs and to do that we need to hear from you.
The Ideas Forum is specifically for ideas. It’s not for bug reports, troubleshooting, or workflow advice (for these types of posts, head on over to our Discussion forums). If you have an idea about a new feature or how to improve an existing feature, you’re in the right place.
There are three types of actions you can take in the ideas boards: Post an idea, reply to an idea, and give Kudos to an idea.
Ideas with kudos and replies demonstrate the necessity and popularity of the idea to our product team. So if you have an idea, first search the ideas section to see if that idea already exists. If it does, give it a kudos and leave a reply.
If your idea hasn’t already been posted in the Ideas Forum, create a new post for it. Once created, the community can reply and give Kudos to your idea and our Product team can review it.
Read Tips for Writing a Great Idea to learn how to write an effective idea post that the community and our Product Team can easily understand and support!
All posts and replies are first reviewed by our Community Moderators. The moderator’s job is to ensure:
The moderators then triage the ideas into a dashboard for our Product Team to review each quarter. As ideas are considered by the Product Team, the moderators will update the statuses of the ideas and may reply with questions if the Product team requires additional information.
If an idea makes it onto the roadmap, the moderators will update the idea status to Planned then Started then Completed as work progresses on the idea. If an idea is declined or archived, our moderator will update the status to indicate so with a message stating why.
Please keep in mind that idea posts may not get a response right away, and unfortunately not all ideas will make it onto the product roadmap. It's simply not possible to implement every idea we get. Additionally, ideas may not be implemented exactly as you envision or suggest.
Here are the idea statuses we currently use and what they mean:
You may continue to reply to and give Kudos to ideas until they are moved to Completed, Declined, or Archived statuses.