ShipStation Community

I have a customer who has asked to have UPS hold onto the package that I already sent.  This is possible through UPS, but because I'm shipping with ShipStation as a third party, I cannot use the UPS tool "UPS Delivery Intercept" to manage this delivery.  The UPS Delivery Intercept allows a UPS account holder to: Request the package be returned to you. Redirect the package to another address. Reschedule the delivery for another day. Request the package be held for pickup by the recipient Can ShipStation access, or allow user to access, this standard service so that businesses like mine can modify deliveries?   ... View more

Hello, Currently Shipstation does not offer Direct Signature or actual signature guarantee delivery with DHL Express integration. This means that for now, Electronic Signature is the only verifiable signature upon delivery and can be forged by delivery drivers so that they can drop off packages without signatures. We recently had a situation where a DHL driver delivered a package to a customer and signed off the Electronic Signature as "Front Door" and left the package on the front step of the customer, which led to the package being stolen. Versus if the package was signed for, this would not happen, and the package would be delivered a different day if the customer was not available.  This small addition would add a massive amount of security for our orders going forward as we generally ship high cost, handmade footwear and can't afford to lose out on packages to customers. Please consider this if possible! Thanks!  ... View more

USPS has started New Service  USPS Connect™   Ship station still behind and has no option for us to use it. IT IS very cost efficient, One has to go to USPS directly to print the shipping..     Any change your team is working on it already or can WORK on it    thank you    ... View more