Same crap over here. We void a label, and shipstation sends the voided tracking number to Shopify, which the customer then receives. They click to track and it USPS or whatever says the label was cancelled. Just got accused of trying to scam on a multi thousand dollar order.
Shipstation support has the gall to tell me that is working as intended. INTENDED???
If that is as intended they have no business running software like this. There is absolutely zero use case for sending a VOIDED tracking number.
The only thing they could do is send me to this thread so I could give it a thumbs up and they would "consider": making the change in the future.
This is bush league crap. I'm looking for another shipping solution as fast as I can.
Would also LOVE to see this feature in the future, thank you!