Hi. It used to be possible to send shipping notification emails to more than one email address, separated by a comma in the Ship To box. This is no longer true unfortunately. Please bring this back! We are stuck with an unfortunate manual work-a-roun...
I've gone thru the directions listed here: https://help.shipstation.com/hc/en-us/articles/360025853032-Contact-ShipStation-Support and cannot find the mentioned "chat widget" anywhere on the page, after trying multiple browsers. It should be easier t...
We received an email yesterday regarding $5.15 charges to our Master Card. Can you explain what was the charge for?
Hi all, It would help us a lot if the quantity of the order is printed on the label as well. The reason is that the factory that packs the items wants to double-check if all the items are in the bag. I know there is an option for the SKUs to be added...
We have a need to hold orders for 2-4 hours as we offer a cancellation window. However Shipstation only allows orders to be held to a specific date or for x number of days.Is there a way we can hold orders for x hours instead?
I have a new shipstation account and I am being told by shipstation that there is a known issue with stock count not syncing from BigCommerce. Is anyone else having this issue?
Tried to login and ship, and was notified my subscription had been cancelled. A search on here indicates that I'm not the first, and seems to be a pretty regular occurrence. Regular enough you'd think they would have fixed it by now. I have tried ren...
The new order details window really needs transit time displayed without having to do an extra click. We ship refrigerated product and transit time is key. Please put the transit time in a better spot instead of us having to do an extra step for ever...
A few weeks ago we started doing an overhaul on our product records in shipstation to utilize more features. This process went pretty smooth except for the fact the advanced product system (Parent/variant) is not functioning as I assumed it would. I ...
This is crazy, BUT it seems that they broke the basic function.Select Last Month: https://prnt.sc/19HkyKAe-C6MClick apply and check the date range: https://prnt.sc/RFfrPcg1b1jQ - Look the data is pulled correctly, but who knows now? Same if you selec...
It would be of great help if it was possible to set the Package as an action Type in the automation Rules. There is a "Set carrier/Service/Package" and there is a "Set Package Dimensions"... However, there is not a Set Package.
Hello, ShipStation does not support the notes in Bandcamp. Neither buyer notes, ship notes nor internal notes. At least buyer_note and ship_notes are sent by the API. Does ShipStation plan to add these? It would be great as we currently have to work ...
Why does the program keep forgetting my document options (labels, packing slips, etc.)???? I have to go back in and reset multiple times a day. Oh, and then I get kicked out of the program entirely and have to log in, only this time havin the fun of ...
Is anyone else having issues with warehouse bin locations not syncing? This is supposed to sync from BigCommerce so I am told by support and yet it hasn't worked since we created an account 2 months ago. Does anyone know if this is a sync or does thi...
I am trying to link Shipstation in Magento 2.4.2, and set "ShipStation Api Key", Shipstation also prompts that the link is successful, but the order is not synchronized, Magento prompts: "The ShipStation Shipping Rates plugin has been installed but n...
In the process of shipping hundreds of on a daily basis it is easy to overlook an address correction made by Ship Station with the current format that has small lettering of notification. And the printing of the label function goes unimpeded. I sugge...
I've contacted support and they are also unsure why we keep getting resets for a simple task of a label printing correctly. I currently use Shipping Easy, Pirate Ship, Shippo, and occasionally Etsy's internal setup for small stuff.We ship 15-20 shipm...
When will a feature be available that will automatically split order based on line item properties? Specifically when looking at the source of the inventory location for that specific line item. If we have orders that have multi-location fulfillment,...
Live rates show up on our Shopify store front, however it shows an exact number of days for estimated delivery. For example USPS Priority shipping is estimated as 1-3 business days, however if the carrier specifies an estimated date then it will show...
I'm not sure if my particular account in unique and I see that ShipStation seems powerful with support community and onboarding, but this migration is trying. Video - https://www.youtube.com/watch?v=u_TYPR_Lru8Automation rules don't work. I work with...
We are setup for taking orders from Facebook and when they come over to ShipStation from Shopify the coding for the order along with its Facebook order ID get dropped into the "Note From Buyer" section. We use "Note From Buyer" for our gift notes and...
Is anyone else experiencing an outage with the QuickBooks integration since the update? It will not perform imports since the UI was updated.It does not save my store selections.It says imports have been performed and then nothing happens.I have trie...
can I customize the Shipment Confirmation Email?
Orders with multiple lines imported as .csv files are not currently calculating the shipping weight correctly. Only the first line of each order is used for the total weight. Most of the orders are USPS Ground Advantage but it happens with other serv...
I need to get the money in my closed account. I thought Ship Station would refund the money in my closed account. Apparently, I was wrong. Does anyone know how to get the funds refunded?
What is the difference between Rate and Carrier Fee? We created a shipment of three boxes. After everything was selected, it showed the "Rate" as $113.01. Then, once the "Create & Print Label" button is pressed, it shows the Total Cost as $88.51.What...
old layout had better features that missing in the new one why did it change can shipstaion put old features in the new lay out please
It would be helpful to have a scanned/verified column in the Orders (Awaiting Shipment) Section. It exists in the Shipping section and shows a green thumbs-up, but that does not help our situation by verifying something is verified before shipping.Ou...
