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Need help with an Error. "Purchase Error"

Puggiemom
First-timer

I have never had this happen till the last 3 days. I keep getting "Purchase Error.. Error transferring wallet funds. Please refresh the page or try again later.  I have refreshed and waited for a few hours and it doesn't help. The next day it will allow me to buy 3 labels and do it again. Today, 2 labels and do it again! I also, can't find anyway to contact customer support. Can anyone help me with this, please?

1 REPLY 1

Moderator-Davis
Moderator
Moderator

Hey there @Puggiemom

 

We absolutely want to help you get past this purchase error you're seeing! 

 

Please reach out to our support department directly so that we can inspect your account's transactions directly! 

 

You can reach us by email at Support@Shipstation.com or follow the steps listed in this article for using our Live Chat Widget option. 

 

I hope this helps 🙂 

From Moderator Davis, May the force be with you!