Ebay IOSS coming in as ********** and ShipStation Won't Create Label
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Thursday
Can't manually edit it. Can't delete it. What is going on? This has always worked until a day or two ago!
I have to GOT TO EBAY AND USE EBAY SHIPPING TO CREATE THE LABEL. i CANNOT PRINT ANY INTERNATIONAL EBAY ORDERS.
Trying to create a label gives error that Tax Id information is not correct.
The Tax Id information on the Ebay Order page is correct. For example,
Tax Id: GB 365 6085 76
It gets imported into Shipstation as: G************6
and ShipStation errors out saying it can't create the label because it doesn't recognize the Tax ID.
Can't manually change it. Can't delete it.
Come on, guys, FIX THIS.
- Labels:
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customs
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Thursday
Hello @Dave!
Thank you for sharing your post in the community! We highly recommend contacting our support team at support@shipstation for this particular situation. Theyโll be happy to assist you with troubleshooting, investigating the issue, and escalating it if needed.
Happy Shipping!
-Cara

