Ebay IOSS coming in as ********** and ShipStation Won't Create Label

[Dave]

Can't manually edit it. Can't delete it. What is going on? This has always worked until a day or two ago!

I have to GOT TO EBAY AND USE EBAY SHIPPING TO CREATE THE LABEL. i CANNOT PRINT ANY INTERNATIONAL EBAY ORDERS.

Trying to create a label gives error that Tax Id information is not correct.

The Tax Id information on the Ebay Order page is correct. For example,

Tax Id: GB 365 6085 76

It gets imported into Shipstation as: G************6

and ShipStation errors out saying it can't create the label because it doesn't recognize the Tax ID.

Can't manually change it. Can't delete it. 

Come on, guys, FIX THIS.

[CaraAdmin]

Hello @Dave!

Thank you for sharing your post in the community! We highly recommend contacting our support team at support@shipstation for this particular situation. They’ll be happy to assist you with troubleshooting, investigating the issue, and escalating it if needed.

Happy Shipping!

-Cara

[MrFrisbee]

(Edited to remove EORI and add IOSS) Are you mixing up VAT numbers and IOSS numbers?  IOSS should be 12 digits/numbers and the are "HIDDEN" with the starts so they do not appear on the shipping label.   I think the IOSS you have is not correct so perhaps that is also why it is not allowing a label to be produced by the shipper. (shipper is rejecting it).