Endicia, Shipstation and Stamps are supposedly all sister companies. We were able to use our 15+ year old Endicia linked account to in our Shipstation account for 5+ years. Suddenly Monday, everything reset (without warning) and Shipstation now considers Endicia a separate carrier, which we have to pay an extra $60 a month for. Stupid.
So when asking customer service about cancelling Shipstation to move to a different platform, I was told that they would also cancel our Stamps account. We can log into Stamps.com with our Endicia credentials and I was told by both Endicia and Stamps that our Endicia account is also a Stamps account.
If Shipstation uses Stamps account for balance then why cannot it not use Endicia (since Endicia is considered Stamps) like it did 2 days ago and for the past several years? Is this a mistake or is this just a way to squeeze more money out of accounts.
If we DO cancel Shipstation, is there an option to keep our Stamps/Endicia account or has our Endicia account been poison pilled?
Has this happened to anyone else?
Nobody at either company is giving me a satisfactory answer...just that they are "sorry for the frustration".
