Hi, We have two products out of our entire catalog that we want to tag orders that contain either one of them or both.We created automation rule that tag each order that contains the tag.Black color for product APink color for product BWe created a f...
There are so many inconveniences currently shipstation version.And there are 2 critical issues that make us to loose so much. 1. Can not select shipping service.This usually happen right after luch time.Once this issue starts, we can not use rest of ...
WHY IS IT SO HARD TO GET IN CONTACT WITH SUPPORT. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD DEALING WITH A COMPANY. I HAVE HAD SOME FRADULENT CHARGES ON MY ACCOUNT BY UPS AND HAVE NOT BEEN ABLE TO SPEAK WITH ANYONE!!
I think I know the answer but just wanted to double check before I do it. I am allowing a previous order (3 weeks ago) to return an item but have agreed for only a partial refund as it's a custom order. When I select "Create Return" on the orders pag...
I have 4 warehouses, and using shipstation to allocate orders i CAN'T to see ANYWHERE the information about origin location. Also in shopify dashboard is wrong. There is no way to add a field, or a custom note on that order. So i don't know how to ke...
So search by tracking number does NOT work in the Shipping tab. It does work in the Orders tab. This makes no sense.
We have 35+ warehouses shipping orders each with their own shipping account with default service, package and the shipping account to match the assigned warehouse. When the warehouse packs the order they may change service based on the actual box siz...
Hello Shipstation community,I have created a custom packing slip that displays nicely when you print a single slip.However my footer disappear when I am batch printing packing slip.The link below is the code, plus an image of the glitch. In the image...
Sorting by age is not working on search result page. Anyone else is experiencing this issue?
My printers will not link to ship station. Not my zebra or HP. It was fine first off this morning and it then dumped them and is not allowing me to reattach them. Is anybody else experiencing this problem this morning?
Hi All! Our shipstation automatically reverted back to legacy and our "try new version" button is missing. I read through the support pages and found that if you go through the feedback link you are able to change your versions but our feedback link ...
I'm having severe issues with combining orders, I've reported it a few times and have heard nothing in terms of progress for fixing it. I click order alerts for orders to pop up that are able to be combined. I select a customer to combine the orders ...
cannot login. loading forever (EDGE and CHROME) How to fix that?
04:16:04 PM) Corey R.: Is there anything else I can assist you with in the meantime?(04:16:11 PM) richard vogt: can i caht one more thing(04:16:25 PM) Corey R.: Sure thing, how may I help?(04:16:52 PM) richard vogt: u may not be able to follow but i ...
After the recent update, I'm no longer able to print a batch of orders. The batch gets sent to the printer, prints the first label and then stops. Then a message pops up that says there's an error with Ship station connect and directs me to he AppDat...
We are dependent on knowing which orders went out at the end of the day. And within shipstation in the 'Shipped" section, we can see all of our orders ever shipped. But if you actually look in the 'Age' or the 'Ship Date' column, over 10% of Age info...
Do you know if I have a unique UPS Shipper # that I can share with a shipping supplier to use to ship out my packages?
We are using the [Item List SHOWOPTIONS] tag to show order options detail on emails to customer when their order ships. We would like to have each option begin a new line. Notice in the attached photo it's confusing to read what options are being sen...
It's been nearly 10 weeks since my company was forcibly switched over to V3 and all the issues it has. We've stuck it out in the hopes that these issues would be fixed and that it was just a bumpy rollout, as often happens. But there has been literal...
anyone else notice a recent checking boxes to toggle selecting/unselecting an order or an option? seems like this started happening yesterday and I still unable to deselect some of these printers in shipstation connect:
Shipstation does not offer "tubes" as a package type. So when I ship a 24" long tube that has a diameter of 3". I enter the package as 24" X 3" X 3" (a box). On the UPS website, they say they charge an additional handling fee for mailing tubes. My qu...
For those of you that are importing Amazon FBA orders into SS, be aware that if you export your orders, those FBA orders will NOT be in the exported file. I consider this "not behaving as expected". Anyone else agree?
I am need of a lifetime sales report with recipient information. I chatted with shipstation support but there is no such report that combines what we need. The closest report is the Shipped Orders report under Raw Data Exports but it is missing item ...
Hello, I keep getting this error when shipping with UPSThe UserId is currently locked out, please try again in 30 minutes.Can you please reset the account internally for me? Thanks MarcusMarcus@biancachandon.com
So at the moment you can manually create an order with one email address for notifications. However, some trade customers may want procurement and the warehouse to receive notifications of shipments. I as a business owner also need my account manager...
My name is Pierre Bassem. I am the owner of an online store Rezetto (www.rezetto.com), on the Shopify platform. My business is located and registered in the USA. I am dropshipping through CJdropshipping company, and I will ship my orders from CJ ware...
Is anyone having this error on orders when trying to print packing slips and labels? Once again constant errors from ship station..... if anyone has a solution please let me know
Just started doing FBA. I simply want to view and track FBA orders in ShipStation. I've connected the FBA account but I have to search by individual order numbers to find them. Please help!
We use Spotify and the template we want to implement consists of a couple things. The first is the packing slip itself, and even the packing slip doesn't have everything we need. The second is a returns form that lists the items the customer is retur...
