ShipStation Features
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Shipment Confirmation Email

Hi there!My customers didn't receive a Shipment Confirmation Email from ShipStaton. When order marked as Shipped.And I did not receive a Bcc email for shipping confirmation. This has never happened before.Can you fix this please?

Customized Grid Columns Reset

I like that I'm able to customize the visible columns in the grid, but frustrated that these saved preferences reset every time I log out of ShipStation. I use "Tags" for all of our shipments, but have no use for the "Batch" column. So every morning,...

MarketPro by New Contributor
  • 1786 Views
  • 2 replies
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Custom Field on Shipments page

I would like to request the ability to view data in the Custom Fields on the "Shipments" page. We like to print the shipping manifest, however we are not able to add the data we use in Custom Field 1 to that manifest printout.

search function

I'm having issues with the search function in the new version of SS. When I used to search, it would only search in "awaiting shipments" when I clicked in that tab, which is what I want. But with the new version, it now searches everything; so it's p...

danielle3 by New Contributor
  • 832 Views
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Lock in edited shipping address

I suggest that if we edit a shipping address, there is feature to NOT have it overwritten by the Marketplace or any other way.Our shipping department does not have edit permissions in WooCommerce and since any data in WooC overwrites the data in Ship...

Bryan5 by Occasional Contributor
  • 944 Views
  • 0 replies
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Inventory Related

Shipstation needs to be able to email or have a pop-up that tells the person in which is using shipstation that the therehold he or she has set is below that mark. Adding this feature will help multiple companies to never lose track of inventory and ...

Darlene by First-timer
  • 896 Views
  • 0 replies
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Split order

Hi guys, i want to split an order with one item SKU: TEST001 and qty = 12 to 12 orders of 1 each inside ship station ?how can i do that?

tran by First-timer
  • 1628 Views
  • 1 replies
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"Invalid Product" when scanning order number?

This just started recently, and according to reports from the warehouse crew it seems to only be happening on orders after this past weekend. They normally login on the iPads, go to the Scan+Verify screen, and scan the order number in, then verify th...

scmsteve by Contributor
  • 5055 Views
  • 5 replies
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Resolved! How to edit the quantity of items on an order

Hello, From time to time I need to remove an item from an order that will no longer be shipped. I can't seem to figure out how to erase that item so that it does not show up anymore. Please let me know if this is possible and how I can do it. Thank y...

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RYBB by New Contributor
  • 9239 Views
  • 6 replies
  • 3 kudos

Enable Field Replacements for Custom Fields on Orders

https://shipstation.zendesk.com/agent/tickets/2649545SID 308625On this ticket, the User was sending shipments with RRD. RRD automatically uses Custom Field 1, and the User wanted to override this with the SKU on their order. They attempted to do this...

Jessii by Employee
  • 873 Views
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Can't find chat?

I have the automated help widget but no chat option? My plan includes this but i can not find it anywhere! Can someone please help me out as i need help setting things up.

Pablo396 by New Contributor
  • 1312 Views
  • 1 replies
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Age not in order within Items

With the new update I want to see my orders by item but within the items, the age is not in order. So if I have 500 orders within an item and can only print 50 at a time I have to scroll through to pick the oldest orders instead of selecting them in ...

Spliting single item orders

Please PUT BACK the feature that allowed us to split single item orders into multiple orders so that we can batch run them all at once. I don't see why you took away functionality for something that was working. We have built many products and shippi...

Alchemist by New Contributor
  • 900 Views
  • 0 replies
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Packing Requirements for Insurance Coverage

Hello, I'm looking to send a stack of heavy plates half-way across the US. I was at UPS today and the lady there said that if I bought the label there, they'd need to use a box that gives 2" room on all the sides as well use packing peanuts to fill t...

Packing Slip page number

I have a custom packing slip designed for my needs. I'm printing 100-200 packing slip + labels on a letter size paper at a time. Is there anyway that I can print the page number to the packing slip? For example, if i print 50, there would be 50 pages...

mugur by First-timer
  • 2094 Views
  • 0 replies
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Item Pricing

About 20% of my orders have to be entered Manually. Currently I have to add all the individual prices for items manually even though that data is available in the customs value for the product. This is not only time consuming but subject to error esp...

Products import not working

I need to change the name of all 2700+ items I have in shipstation. I have exported the items, made the changes in the csv file and saved the file. When I try to import the file, I do receive the "product import complete" notice but none of the chang...

ShipStatoin Connect - Cannot install

I have had this issue with SS for many years - every now and then SS Connect has to be reinstalled and I get the window "Your Administrator has blocked access to this program." - I have always been able to work around and get it to run by unblocking ...

birdsafe by Contributor
  • 1027 Views
  • 0 replies
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Missing prefix on files from "Raw Data Exports"

The most recent release of ShipStation has changed the Excel report output of the Insights->Raw Data Exports no longer have the prefix for the type of the files like "Customers", Orders", "ShippedOrders", etc. This makes it difficult to determine whi...

Reporting Dates

Hi All, I am based in Australia and I was wondering if anyone else has issues with the dates and times when running reports....its all in the US format and is under the Austin TX time zone...

Shaun by New Contributor
  • 1279 Views
  • 1 replies
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Rate estimator options

Could you please include an option on the rate estimator so that we can use the USPS tyvek mailing envelope to ship with....

zeke by New Contributor
  • 821 Views
  • 0 replies
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New Layout has Fundamental Flaws

I need to continue with the Legacy layout because of fundamental flaws in the new layout. Chat support recommended I post them here. Here are 2 of my biggest gripes:1--The field is too small for the weight. The fraction of pounds cuts off when using ...

corlyle by First-timer
  • 1951 Views
  • 1 replies
  • 1 kudos

Feature Request - Custom Return Portal URL

It would be great to be able to brand the return portal's URL. It can be redirected from a subdomain but still lands on the very long Shipstation address. Keeping it "on brand" would make it seem more seamless for the customer experience and enhance ...

Jhuderis by New Contributor
  • 656 Views
  • 0 replies
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