Hi there!My customers didn't receive a Shipment Confirmation Email from ShipStaton. When order marked as Shipped.And I did not receive a Bcc email for shipping confirmation. This has never happened before.Can you fix this please?
I like that I'm able to customize the visible columns in the grid, but frustrated that these saved preferences reset every time I log out of ShipStation. I use "Tags" for all of our shipments, but have no use for the "Batch" column. So every morning,...
I would like to request the ability to view data in the Custom Fields on the "Shipments" page. We like to print the shipping manifest, however we are not able to add the data we use in Custom Field 1 to that manifest printout.
We have moved this discussion to the proper location, the ideas board, where it can be discussed further
I'm having issues with the search function in the new version of SS. When I used to search, it would only search in "awaiting shipments" when I clicked in that tab, which is what I want. But with the new version, it now searches everything; so it's p...
I suggest that if we edit a shipping address, there is feature to NOT have it overwritten by the Marketplace or any other way.Our shipping department does not have edit permissions in WooCommerce and since any data in WooC overwrites the data in Ship...
Shipstation needs to be able to email or have a pop-up that tells the person in which is using shipstation that the therehold he or she has set is below that mark. Adding this feature will help multiple companies to never lose track of inventory and ...
Hi guys, i want to split an order with one item SKU: TEST001 and qty = 12 to 12 orders of 1 each inside ship station ?how can i do that?
This just started recently, and according to reports from the warehouse crew it seems to only be happening on orders after this past weekend. They normally login on the iPads, go to the Scan+Verify screen, and scan the order number in, then verify th...
Hello, From time to time I need to remove an item from an order that will no longer be shipped. I can't seem to figure out how to erase that item so that it does not show up anymore. Please let me know if this is possible and how I can do it. Thank y...
https://shipstation.zendesk.com/agent/tickets/2649545SID 308625On this ticket, the User was sending shipments with RRD. RRD automatically uses Custom Field 1, and the User wanted to override this with the SKU on their order. They attempted to do this...
I am not sure why you created a version that is actually MORE difficult to use and makes our life harder! - Batches are no longer visible upon login (processed batches don't come up) which means warehouse staff has to use 5 clicks instead of one, go ...
I have the automated help widget but no chat option? My plan includes this but i can not find it anywhere! Can someone please help me out as i need help setting things up.
With the new update I want to see my orders by item but within the items, the age is not in order. So if I have 500 orders within an item and can only print 50 at a time I have to scroll through to pick the oldest orders instead of selecting them in ...
Please PUT BACK the feature that allowed us to split single item orders into multiple orders so that we can batch run them all at once. I don't see why you took away functionality for something that was working. We have built many products and shippi...
Hey there, We recently transitioned to the new version and EOD processing worked the first few days but has now failed 2 days in a row. SS support recommends clearing our cache and cookies (which seems to be the proposed solution for most issues and ...
Hello, I'm looking to send a stack of heavy plates half-way across the US. I was at UPS today and the lady there said that if I bought the label there, they'd need to use a box that gives 2" room on all the sides as well use packing peanuts to fill t...
I have a custom packing slip designed for my needs. I'm printing 100-200 packing slip + labels on a letter size paper at a time. Is there anyway that I can print the page number to the packing slip? For example, if i print 50, there would be 50 pages...
These are the perforated with the adhesive shipping label on one half and the packing slip prints on the other half. Who knows where to purchase these? Thanks So Much, Todd
About 20% of my orders have to be entered Manually. Currently I have to add all the individual prices for items manually even though that data is available in the customs value for the product. This is not only time consuming but subject to error esp...
I need to change the name of all 2700+ items I have in shipstation. I have exported the items, made the changes in the csv file and saved the file. When I try to import the file, I do receive the "product import complete" notice but none of the chang...
I have had this issue with SS for many years - every now and then SS Connect has to be reinstalled and I get the window "Your Administrator has blocked access to this program." - I have always been able to work around and get it to run by unblocking ...
The most recent release of ShipStation has changed the Excel report output of the Insights->Raw Data Exports no longer have the prefix for the type of the files like "Customers", Orders", "ShippedOrders", etc. This makes it difficult to determine whi...
How do I copy/clone a previous customer address for new shipment and import customers third party billing info?
Hi All, I am based in Australia and I was wondering if anyone else has issues with the dates and times when running reports....its all in the US format and is under the Austin TX time zone...
Is anyone else having an issue with the "Ship Date" column not showing the ship date on the Shipments tab?
Could you please include an option on the rate estimator so that we can use the USPS tyvek mailing envelope to ship with....
There is one bug I noticed, when you have multiple stores, and you click on a specific store, and then click new order, that stores is not automatically populated into the store's selection drop down box, so if you're not careful you could actually m...
I need to continue with the Legacy layout because of fundamental flaws in the new layout. Chat support recommended I post them here. Here are 2 of my biggest gripes:1--The field is too small for the weight. The fraction of pounds cuts off when using ...
It would be great to be able to brand the return portal's URL. It can be redirected from a subdomain but still lands on the very long Shipstation address. Keeping it "on brand" would make it seem more seamless for the customer experience and enhance ...
