So I've taken this up with shipstation (who has not updated my ticket in almost 2 weeks... Amazing service).. But our eBay store and eBay only will not load shipping prices, it shows everything at $0.00. Strangely enough it shows the total with shipp...
Been a customer for 5+ years and the system is broken. Originally was going to send a message to support regarding a label generation error received (deposited balance $$ and no labels generated due to some technical error, great). Seems like I can't...
The last several months using SS have been abysmal. The new platform sucks and is way less productive than the previous 6 years!I do not get the bot, I do not get the chat option. How am I supposed to resolve issues or is this a way to get people bum...
We sell both wholesale and retail customers. We need to send emails to our retail customers, but not to our wholesale customers, since most of the email contacts are a central corporate email. We do not want to send them a tracking notification. An a...
As much as we want to ship everything via ship station we have some stuff which just will never go through for various reasons, Collection, Other couriers. pallets. However our stock/shipping software will only mark something complete after we have d...
I have an order that I split into two shipments because an item was out of stock. I sent the first shipment a couple months ago. I just heard from the customer that they are moving and need to update their address for the remaining shipment. When I c...
We have held off upgrading, hoping that this oversight will be corrected. We have to place orders on hold in large numbers frequently and need the ability to change hold dates in batch also. This functionality was removed with this latest version and...
Does ShipStation send tracking information back to the WooCommerce website and assign it to the correct order automatically? Is there a way to nicely display the tracking information in the WooCommerce customer account dashboard via a map, or display...
Hi, I'm new to ShipStation and I'm trying to print the return policy in the packing slip footer with a border box. I tried with the following code and no border box appears. Spoiler
Return Policy
Return Policy
I don't know why it isn't working. Coul...Come on.. everytime i click on an order, and then go back I get the pop up again.. fix it man
When I click the " help" button from the dashboard screen it just routes back to the dashboard after showing an error. {"Errors":[{"Message":"Unable to sign into zendesk with an unverified email","ErrorContext":null,"Code":"Unknown","Level":"Error"}]...
This is NOT a real bug report system. Everyone is reporting bugs in what is effectively a "feature request" discussion board! This is crazy. There are a TON of bugs with V3. Why hasn't a REAL bug reporting system been set up to handle V3 yet? This is...
Hey everyone! We use a really specific local courier, that only delivers to a set number of postcodes... For example, they deliver to BS3 1XX but they do not deliver to BS31 1XX... This makes it tricky to write an automation rule, as if I write 'Post...
Hi, We have two products out of our entire catalog that we want to tag orders that contain either one of them or both.We created automation rule that tag each order that contains the tag.Black color for product APink color for product BWe created a f...
There are so many inconveniences currently shipstation version.And there are 2 critical issues that make us to loose so much. 1. Can not select shipping service.This usually happen right after luch time.Once this issue starts, we can not use rest of ...
WHY IS IT SO HARD TO GET IN CONTACT WITH SUPPORT. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD DEALING WITH A COMPANY. I HAVE HAD SOME FRADULENT CHARGES ON MY ACCOUNT BY UPS AND HAVE NOT BEEN ABLE TO SPEAK WITH ANYONE!!
I think I know the answer but just wanted to double check before I do it. I am allowing a previous order (3 weeks ago) to return an item but have agreed for only a partial refund as it's a custom order. When I select "Create Return" on the orders pag...
I have 4 warehouses, and using shipstation to allocate orders i CAN'T to see ANYWHERE the information about origin location. Also in shopify dashboard is wrong. There is no way to add a field, or a custom note on that order. So i don't know how to ke...
So search by tracking number does NOT work in the Shipping tab. It does work in the Orders tab. This makes no sense.
We have 35+ warehouses shipping orders each with their own shipping account with default service, package and the shipping account to match the assigned warehouse. When the warehouse packs the order they may change service based on the actual box siz...
Hello Shipstation community,I have created a custom packing slip that displays nicely when you print a single slip.However my footer disappear when I am batch printing packing slip.The link below is the code, plus an image of the glitch. In the image...
Sorting by age is not working on search result page. Anyone else is experiencing this issue?
My printers will not link to ship station. Not my zebra or HP. It was fine first off this morning and it then dumped them and is not allowing me to reattach them. Is anybody else experiencing this problem this morning?
Hi All! Our shipstation automatically reverted back to legacy and our "try new version" button is missing. I read through the support pages and found that if you go through the feedback link you are able to change your versions but our feedback link ...
I'm having severe issues with combining orders, I've reported it a few times and have heard nothing in terms of progress for fixing it. I click order alerts for orders to pop up that are able to be combined. I select a customer to combine the orders ...
cannot login. loading forever (EDGE and CHROME) How to fix that?
04:16:04 PM) Corey R.: Is there anything else I can assist you with in the meantime?(04:16:11 PM) richard vogt: can i caht one more thing(04:16:25 PM) Corey R.: Sure thing, how may I help?(04:16:52 PM) richard vogt: u may not be able to follow but i ...
After the recent update, I'm no longer able to print a batch of orders. The batch gets sent to the printer, prints the first label and then stops. Then a message pops up that says there's an error with Ship station connect and directs me to he AppDat...
We are dependent on knowing which orders went out at the end of the day. And within shipstation in the 'Shipped" section, we can see all of our orders ever shipped. But if you actually look in the 'Age' or the 'Ship Date' column, over 10% of Age info...
