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International labels printing sideways and cropped.

info720
First-timer

More of a complaint than a topic.

This week international labels started printing sideways and cut off. I discussed this with support, had to jump through the usual pointless hoops, clearing cache, cookies etc another wasted 45 minutes.

 

Turns out it's a major issue for Endicia users and they are "working on it" .

It's now three full days later with no update or resolution.

 

We've been using Shipstation for years, I think around 7. Their updates before the holidays this year have made it harder to use and annoying bugs make the process slower.

 

Anyone else experiencing this label bug?

 

 

 

1 REPLY 1

Moderator-Davis
Moderator
Moderator

Hello there @info720

 

Thank you for posting in our Community! Absolutely thrilled for you to join us 🙂 

 

Upon seeing your post, I dug into the resolution process to see how close we were to completion. I am pleased to report that we are in the final stages of testing for the resolution of this behavior. Absolutely expecting this to be a worry of the past very soon! 

 

Thank you for your patience. 

From Moderator Davis, May the force be with you!