I would like the ability to notify customers who get our local courier delivery but the only option that comes close to what I am doing from Other Options / Mark as Shipped is to select "Dummy Courier".Would like to "add other" customize this to Loca...
I've been having no luck getting help from support. No replies, no comments, nothing. Been following up - and it's crickets. It's impossible to get through to anyone there. No email contact, no phone number, the "chat widget" is always in maintenance...
I tried for like 30 minutes to contact support and can't get any. I can't find any option to chat with a real person just a bot. I can't even find a way to submit a ticket. What is going on with support??
difficult to use new version
So we are looking to use SS with our Big Commerce site and would love to integrate it but are running into a roadblock and I have talked to our SS rep and got no assistance. The products we sell are larger items and very often require 2 boxes under 1...
Apparently there is not a way to look at how long my carrier is taking to deliver my packages. We have a sneaking suspicion that our carrier dropped the ball this season and often took 4 weeks to deliver packages. We have no way of figuring this out ...
We would like an option to be able to print shipping labels without the order automatically being marked as shipped. Many times the carrier does not show up for days, but as soon we print the label the customer receives a notice that they have shippe...
Hello,I want shipstation to add filters in the "Close Shipment" view, so everyone can easily filter their orders which they want to close first.Let me give you a quick example. Let's suppose I have 100 Shipments and I want to close those who have wei...
Hello, My company works with many shipments that contain multiple packages. Configuring these types of shipments is not an issue in ShipStation however, as soon as the label is created, all data relating to the additional packages is lost and inacces...
We are seeing Weight in Oz on one of our custom export reports when we have it just set to weight not weight Oz yet we are still getting the weight in oz instead of lbs. there a way we can adjust this for the weight field in the custom export report ...
Currently batches will always print using whatever settings the author had when generating them. This means if you had accidentally left your labels set to 8.5 x 11", but needed to print a batch of 381 labels using 4x6" labels, you'd need to void out...
Two issues i've escalated and still waiting a response from support.1) The date picker (range) doesn't match report (off 1 day). Put 12/10 get 12/11 on report.2) More importantly, i run this report (to get total ITEMS, not ORDERS) each week (Mon-Sun)...
Quick question for the team, looking to purchase some USB connected scales for ShipStation! Have tried the Dymo, like them, but the 3 minute auto shutoff makes them difficult for our environment. Any recommendation for a USB connected scale with a 20...
Currently, ShipStation allows products to be deactivated en masse using action buttons in the Products tab; however, products cannot be reactivated this way. https://share.getcloudapp.com/X6u8ryP7Adding some sort of bulk action for re-activation of p...
Hello, can someone assist me with detailed instructions on how to map a PO number from a sales order in NetSuite to print on our ShipStation packing slip? We have been unable to successfully contact your customer support, please help! Thank you,Miran...
It sure would be useful to be able to filter orders out if the Packing Slips have already been printed in the "Orders" section. The system knows so why not display that column and allow us to filter on it. This would be super useful ThanksSteve
Is it possible to print a packing slip without the prices showing on it, for the orders marked as gifts? Is there a specific thing I need to do in order to make this happen (and I just missed it somehow) or is it even a thing?Thanks for any insight.
Requesting a feature to disable an RMA being automatically created/assigned for return labels created through the rate calculator.
Lately we are seeing a lot of our apps on Shopify sending information like discount codes used or "how did you hear about us" answers that are now showing up in the "notes to seller" section. So normally we know a customer left us a note if the box i...
My Tracking numbers not uploading to eBay or Woocommece today. Is this a site wide issue?
I tried but the table always mixed up when we have 2 or more items
We have our packing slip template 99% perfect except for one frustrating issue; see image on this link:https://www.dropbox.com/s/e7jgdtfqydvw60x/SS%20packing%20slip%20issue.jpg?dl=0 On page two, three, etc. of the packing slips, the product item numb...
Hi everyone Sorry new here. I did try search and couldn't find anything and I can't find in settings. Is it possible to have the UPC/EAN Barcodes number come in picking slip. The actual barcode would be a nice touch as well but mainly the number. The...
I have the same problem when trying to ship to customers. I had no problems previously until today. No solutions, no customer support, no easy way to get customer support as it is made difficult on purpose. You go to shipstation Instagram you see peo...
I'm having a lot of difficulty finding even where to contact actual support, I'm just thrown in a loop of chat suggested articles. I have a website on a subdomain for development and I'm attempting to connect to ShipStation for the first time. When I...
Hello Shipstation Devs, I hope you are reading this, please make a feature that can cancel hundreds, thousand of all orders with just a csv import. Add a feature (if there is none) on which store has that order came from, since if the account has a l...
We are a fulfillment house and have customers that want access to see their inventories. However, with multiple customers we do not want customer "A" to see the inventories for customers "B" through "Z". Currently the restrictions are that all users ...
When I click on the customers name in the order grid (I first type the order number in the "Search Orders" box to bring up the order, I then click on the customers name in the "Recipient" field) and it is supposed to show the number of orders "Awaiti...
I see there's a number of people who are disappointed with ShipStation's customer service - they don't have any. So, after your 30 day trial period is over. You can never get a hold of anyone. We've been a customer of theirs for 6 months now, and, al...
We are a children's book company. Sometimes gift-givers (like grandparents, aunts) buy books they don't realize their kiddos already received from us. We have a tag for "returning customers," but we also need a tag for "returning shipping addresses" ...
