Does anyone know how to get help? I’ve sent 2 messages earlier this week and have heard nothing. I’ve sent alldocumentation needed. I also want to close my account due to the inability to get help but they aren’t answering that either. Somehow I purc...
According to the documentation, label message 1 should appear on customs invoice forms. If we add [Order #] to label message 1, it does not print on the commercial invoice. How do we enter it so it will be printed?https://help.shipstation.com/hc/en-u...
Hi, Can we please get back the list sorting on the end of day manifests? If I need to remove a few items each evening it's taking me forever because there isn't a sort option on the column tabs. Please see attached. It used to be that way before a ch...
Is there any discussion on adding tote picking as a feature in ShipStation? Here is a link to better understand what tote picking is:https://www.interlakemecalux.com/blog/tote-picking
Has anyone experienced issues lately when using the "split shipment" feature. We go to split our shipments and when we move the desired products to the new shipment they now also remain on the first shipment. See attached, previously the units would ...
Hello, So there must be a keyboard/Hotkey shortcut for the Create+Print command but we can't find it. Thanks for sharing this as it will vastly speed up our daily processing.
Would it be possible to add a dimensioner as a device to the Shipstation Connect. Similar to how a scale is connected and polled via the scale button. A dimensioner uses a camera to determine a packages LxWxH automatically. There are affordable dimen...
We have used ship station for years, yet just yesterday it will not print any of the label information. We only get the outlines of the label to print. We can see the label, we can even save it as a pdf and when we print that the same thing happens. ...
Is there a way to update the customer directly from Shipstaion once an order's tag is changed from a different tag? We are looking to update the customer once their order is put in production and that their order will be shipped in X amount of days.
There are times where customers leave voicemails during the weekend and all the info they provide is a phone number. If we could search up orders with their numbers it would save an incredible amount of time, instead of having to call them back and l...
A collapsible Left Pane (with icons) so I can see more columns per row would be very useful (see attached pic).
I log in often in front of my employees and I would like to hide the visibility for the insights tab so that my employees don't see top line sales. I know there is a setting that loads another tab automatically at log in but I don't want it to be vis...
I have a suggestion.We use 3 different warehouses and we always need to keep track of late shipments for each of them.To identify the orders that have not shipped yet, we have to look for the icons with a question mark, as in the image below.The prob...
Since getting this working again doesn't seem to be much a priority for ShipStation (despite the fact that they seem to want to continue to boast about how easy it makes workflows) does anyone have any clue what the syntax is to create our own barcod...
Currently, Ship Station in-cart rate logic dictates that only the lowest cost option displays to the consumer during checkout. We query 4 carrier services and many times only a single carrier service rate is returned to the consumer. We would like to...
When orders come in, shopify splits the orders according to which location has it in stock. However, when the order get's imported into shipstation it comes as one order under 1 location, even thought that one location doesn't have everything in stoc...
When orders come in, shopify splits the orders according to which location has it in stock. However, when the order get's imported into shipstation it comes as one order under 1 location, even thought that one location doesn't have everything in stoc...
Currently unable to process batches. It validates labels and then sits with a spinning circle forever. Currently have contacted support twice and neither time have they resolved it. Is anyone else effected by this?
Hi there, I was added by my boss to manage the company's ShipStation account. However, I'm unable to contact the chat support team (button not showing on my end) and I'm seeing this in my dashboard whenever I log in.Please advise what we need to do s...
We always bulk print packing slips and labels but recently the popup alert that warned us that we already printed packing slips has disappeared. As you can imagine this is leading to some major picking/packing issues. I attempted to seek help from sh...
The public API /products/* is missing field UPC. All fields on the ShipStation Products dashboard UI should be included in the response and allowed to be updated via the API. Include UPC in the following API endpoints response. GET /products/productI...
We would like to add additional product notes to certain products on the pick list in order to help our team picking the right products. Some of our products require assembly or different parts to it which isn't reflected on the (imported) product de...
I would be much more productive in being able to change/enter the weight of a package directly in the Awaiting Shipments page, rather than having to edit the entire record. Thanks
It would be great to have the option to display the batch name and batch notes on pick lists. When we print several batches back-to-back we end up having to sort through and make sure the labels and pick lists are matching. Currently the only way to ...
Anybody else having the issue with customs information not transferring when processing a split shipment? This is an easy code fix from a developers standpoint. This is pretty disappointing that a large company like shipstation can't fix this.
See my image, it's pretty straight forward. I dont want to go into the settings to be have to print label + slip for each order.I need the printer to print like this:Label + Slip, Label + Slip, Label + Slip Instead of Label, Label, Label, Slip, Slip,...
Can anyone tell me how to make the entire "Order Summary" BOLD and BIGGER for printing? After print out it is coming out faded and some part is hard to read. The part that is coming out faded are "customer inputs" for personalized orders. The title a...
On a new computer with Win 11 on it, Shipstation does not work with a DYMO M25 scale. My old machine has Win 8.1 and the scale works fine with it. In settings / Shipstation Connect, the scale 'seems' to work fine in that the DYMO shows up in the list...
Hi there, We use a 3PL company that uses Mail Innovations or Smart Post to create shipping labels. Whenever they create a label, the tracking number and carrier gets pushed to ShipStation. An email notification then gets pushed out to the customer fr...
I am clicking the Multi-package Shipment and adding 2 boxes. When I save and close, the information is not saved and the "package" section resets to "Select package"
