Our current process is to manually copy and paste all information from the original order and recreate with order_ms/re/ ect. for any errors that happened. Is there a better way to pull all the information from the previous order and have it populate...
Our ecommerce platform passes along additional products (discounts, etc.) that we would like to filter out so they do not appear in the label messages. Should be a quite simple option to do this based on a key (product ID, name etc.) Thanks!
Re UPS by ShipStation...The estimated delivery time that shows under the rate in the Configure Shipment window does not update properly, whenever I change the ship date to the next day, or any date for that matter. It seems to retain the "delivery ti...
Our company had an item that was delayed so we split it off of all the orders. When this item finally arrived and we were shipping it out, using Scan and Verify, we were having to manually click each jacket (to select the item not shipped yet). It wo...
Return Received date can't show in sequence, which is not easier for warehouse & service team to manage. Create date is actually not so important to show in sequence. Instead, it's more important to have Return Received date to show in order , so tha...
How do I reverse a bulk action that was applied to too many items? I'm stuck paying extra for a regular letter because I didn't realize it was checked off when I applied the bulk non-machinable action.
Is it possible to export a csv of all orders that includes the return label information? We are a rental company, so all our labels come with a return label for the user, it would be great to be able to export a document that including the carrier, t...
I have Tags applied to orders using Automation Rules. One of them is necessary to our Inventory System deducts the product.But when an order needs to be Split-ship, the Tag is not automatically applied to each part of the split shipment. Unfortunatel...
Link directly to order URL -- It would be great to be able to build a link from our CRM to an order in ShipStation. Or Instead of "If you enter the order number at the end of this URL, it will pull up the specific order you are looking for" allowing ...
Why is the Captcha popping up now on login.. We pay for this service we dont need a CAPTCHA
If there are colors, sizes or other customer selectable options/variants, they do not show up on the Product Sales reports in Insights. So, if 10 shirts are sold, 5 red, 5 blue, the report only shows 10. Those options are visible in each order but do...
We have been using shipstation for years, and one of the features we have needed and as we grown and have more shipping employees we need more efficiency options. We need a way within the order for a shipper that is working on an order say the order ...
Occasionally the connection with a store fails and Shipstation stops importing orders. That's all it takes is to press the "update all stores" button and it fixes itself. However, we are not notified when orders stop importing, and therefore sometime...
getting log out automatically few times a day i was about to print the lable then it takes me to login page is anyone else having this issue ?
Can we print packing slips on thermal receipt papers so we dont need to use expensive papers or printers ? like how Amazon FBA does. They just throw a little receipt paper in it.Is that possible?I wanted to check before i order a receipt printer.Than...
When an Amazon order has a promotional discount, it's not showing in ShipStation so when we bring it into our ERP, it shows as the full retail amount and brings it the wrong deposit for that order which we then have to manually fix every time. I woul...
We would like to suggest alternate sort options for the packing slip items. We would really like one of the following options implemented if possible 1) Sort by the last 3 digits of the SKU2) Sort by the product type. The reason being is so we can gr...
Is it possible to make each order default to USPS shipping when I go to buy my labels? It defaults to UPS unless its something I"ve already bought a label for and chose the option to save for the future. There are many times I almost buy UPS shipping...
Can the "Apply Preset" option be added to the individual packages within the Multi-Package Shipment Window? Not the entire package set, but the individual presets I have access to in the initial (single-package) window. For example, I’ve got a number...
Bonjour,Mon client aimerait pouvoir identifier et isoler les retraits sur place. Est ce possible et si oui comment. Merci
At the moment, ShipStation does not have any way to specify where inventory is pulled from on an item that has multiple locations when allocating orders that have products which use multiple locations. Instead, the product's allocation is automatical...
We need to be able to choose a number of months of order history to keep in my account (6 months? 12 months?) and archive, hide, or delete everything older.At the very least don't include shipped orders by default in the default search.For example:I ...
It would be great to be able to filter or sort orders in the Orders tab so that it's easy to see or find the ones with Address Validation issues. This would make it easier for the customer support team to ensure customer orders are being shipped out ...
I received a free trial in the mail and I do NOT want to integrate my private, secured online store. I just want the shipping discounts. Is there no way to actually just create a label to get the discounts without violating security and privacy and i...
We demoed V3 on and off for at least a full year and always reverted back to V2 due to a lot of impact to our workflow. Eventually we tried it again and then got trapped in V3. For one thing, every function seems to hang and make us wait when that ne...
I would like to change the order my packing slips and label print. Currently it’s printing label than packing slip. I would like for it to print packing slip than label. not sure if anyone else has seen this issue but there was a check box to switch ...
What does authentication error mean?
This recent change is extremely frustrating. I rely on the end of my titles when shipping hundreds of orders to quickly see the color and size of an item without relying on SKU codes. Taking away the multiple lines now makes me hover over to title to...
Has anyone else been receiving Thermal Shipping Labels for free from UPS or FedEx? If so, are you experiencing the issue where ShipStation only has 4x6 or 8.5 x 11 size shipping label printing options available in their system? We have been wanting t...
Hello, In our label creating process, having the color tags are crucial for our speed and accuracy of shipping orders out. Each one of our skus has its own colored tag and its awesome to see all the tags next to the order #, name, date, info etc. We ...
