ShipStation Features
Discuss how to use ShipStation
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Products import not working

I need to change the name of all 2700+ items I have in shipstation. I have exported the items, made the changes in the csv file and saved the file. When I try to import the file, I do receive the "product import complete" notice but none of the chang...

ShipStatoin Connect - Cannot install

I have had this issue with SS for many years - every now and then SS Connect has to be reinstalled and I get the window "Your Administrator has blocked access to this program." - I have always been able to work around and get it to run by unblocking ...

birdsafe by Contributor
  • 1109 Views
  • 0 replies
  • 0 kudos

Missing prefix on files from "Raw Data Exports"

The most recent release of ShipStation has changed the Excel report output of the Insights->Raw Data Exports no longer have the prefix for the type of the files like "Customers", Orders", "ShippedOrders", etc. This makes it difficult to determine whi...

Reporting Dates

Hi All, I am based in Australia and I was wondering if anyone else has issues with the dates and times when running reports....its all in the US format and is under the Austin TX time zone...

Shaun by New Contributor
  • 1436 Views
  • 1 replies
  • 0 kudos

Rate estimator options

Could you please include an option on the rate estimator so that we can use the USPS tyvek mailing envelope to ship with....

zeke by New Contributor
  • 911 Views
  • 0 replies
  • 0 kudos

New Layout has Fundamental Flaws

I need to continue with the Legacy layout because of fundamental flaws in the new layout. Chat support recommended I post them here. Here are 2 of my biggest gripes:1--The field is too small for the weight. The fraction of pounds cuts off when using ...

corlyle by First-timer
  • 2104 Views
  • 1 replies
  • 1 kudos

Feature Request - Custom Return Portal URL

It would be great to be able to brand the return portal's URL. It can be redirected from a subdomain but still lands on the very long Shipstation address. Keeping it "on brand" would make it seem more seamless for the customer experience and enhance ...

Jhuderis by New Contributor
  • 708 Views
  • 0 replies
  • 0 kudos

Inventory reports - improvement needed

Original post by user Eddie Spencer I like Shipstation. However, I need inventory reports that Shipstation does not provide. I need reports that show: SKU, alias, inventory; SKU, inventory, inventory history for a specific period of time (additions a...

SarahATX by Moderator
  • 3162 Views
  • 2 replies
  • 2 kudos

ShipStation Connect keeps trying to install

I wanted to try ShipStation connect but it didn't work out for us. I have uninstalled the program but I keep getting this window every time I restart the computer. I can't find the program that is causing this. I'd love to make it stop. Any advice? I...

Capture.PNG
bmcnal by New Contributor
  • 1147 Views
  • 0 replies
  • 0 kudos

Let's talk weights

I'm trying to get my head around how Shipstation (mis)handles product weights, and my head is spinning. Shipstation does import product weights from Woocommerce, and offers an overall parcel weight based on those imported weights. It's a useful sanit...

Shipster by Contributor
  • 2035 Views
  • 0 replies
  • 0 kudos

Automatic Replies to incoming orders

Is there a way, that when my orders are imported, Shipstation will send an email based on the buyers email in the order.?I would like to tell them : your order will be shipped within 2 days.Thanks

evcables by First-timer
  • 917 Views
  • 0 replies
  • 1 kudos

Resolved! Catch 22 of setting up a new Store

You know how you have to have experience to get a job, but you can't get a job without experience? Yeah, that whole thing. My company is in the process of leaving our current Marketplace for a website/eCommerce platform designed for us from the groun...

Not able to proceed with processing batch shipment

Hello. I'm trying out the batch shipment feature. After clicking on "Process Shipments", I arrive at the "Label Batch Status: Cost Review" screen (picture below). Why is the "Continue" button greyed out? Is there a permission that needs to be enabled...

jasonp_0-1631991309420.png
jasonp by New Contributor
  • 1759 Views
  • 1 replies
  • 0 kudos

Shipstation Connect doesn't work with Firefox

When trying to print labels via ShipStation Connect, nothing is printed. This issue occurs when using ShipStation on the Firefox browser, as well as the Brave browser. ShipStation Connect was working on Firefox last week. So far I have tried the foll...

List Shipments Label Data Always Null

We would like to get the label data for our shipments, however the labelData field is always null. Is there a specific parameter not yet documented that we need to add to include the labelData in our results? Referencing: List Shipments

cit_dev by Occasional Contributor
  • 1264 Views
  • 0 replies
  • 1 kudos

Tracking for "Other" when you Mark As Shipped

We ship many orders with various LTL freight carriers. It would be be great if when manually marking an order as shipped I could enter a link to the carrier's tracking page where the customer could enter their tracking number. It would also be good t...

Dave70s by New Contributor
  • 1944 Views
  • 1 replies
  • 2 kudos

Serious malfunctions for Australian users

Why Aussie users have serious malfunctions and limited options?Myself, I have been using this limited functional program for over the year with heaps issues but never solved them on time or fixed it at all.1. There aren't real "contact us" instructio...

Resolved! ChargeBack from 8 months ago

I have had a paypal chargeback from 8 months ago. But I can no longer locate the shipment on Shipstation for proof of shipping. Any tips on how to access the shipping notification. And secondly does this mean I need to start manually adding shipping ...