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Order number not printing on Commercial Invoice

tlw
New Contributor

According to the documentation, label message 1 should appear on customs invoice forms. If we add [Order #]  to label message 1, it does not print on the commercial invoice. 

How do we enter it so it will be printed?

https://help.shipstation.com/hc/en-us/articles/360025869972-Print-Customs-Forms?queryID=e139e1cb9b03...

3 REPLIES 3

tlw
New Contributor

This also does not work: https://help.shipstation.com/hc/en-us/articles/360025856172-UPS

 

This is a major bug because the commercial invoice is submitted electronically without the Invoice # or PO#

 

What is the solution?

tlw
New Contributor

Below are 2 screenshots taken from the ShipStation documentation, here

https://help.shipstation.com/hc/en-us/articles/360025869972-Print-Customs-Forms#print-customs-forms-... 

and here

https://help.shipstation.com/hc/en-us/articles/360025856172-UPS

 

Neither works for UPS commercial invoice.

 

shipstation comm invoice order number not printing a 2021-12-14_18-07-58.png

 

 

 

shipstation comm invoice order number not printing 2021-12-14_18-07-58.png

tlw
New Contributor

Correction - 

These instructions work: https://help.shipstation.com/hc/en-us/articles/360025856172-UPS

Our mistake was adding a space before pipe.

Even so, it would be very useful if this worked as discussed so it doesn't have to be entered manually for every order: https://help.shipstation.com/hc/en-us/articles/360025869972-Print-Customs-Forms#print-customs-forms-...