We are trying to build a new system around shipstation.For some reason, we need to keep the list of all carrier services in our own database.However, when/if a new carrier service is added, there is no way to know that a new service has been added.Fo...
I have a Bronze level account and I can not figure out how to contact support. There is no phone number, email address, or anything else. I'm supposed to have chat for support, but I can't find a way to do this. Can anyone offer some help?
So I can’t find the post a question option. Why for the love of everything is this option always hidden and where is it????????? Anyways, hot key presets are not working suddenly. Been researching for HOURS. No issues before now suddenly having issue...
It would be great if we had the capability to assign multiple box sizes to one product or potentially automated a product into a multi box configuration through rules. We have a new product incoming that ships in two boxes due to it's size and the in...
Hey everyone, I'm trying to figure out a way to keep track of shirt inventory that I print on demand. Since I don't stock shirts that are already printed, I can't specify how much inventory I have of a particular design. For example, I have 100 blank...
Is anybody having an issue with an error creating a return label? It does not happen all the time but when it does happen, the include return label with outgoing shipment box is marked.
buyer is getting message that we dont ship to this region
Orders in awaiting shipment sort by warehouse location but why doesn't orders in awaiting payments sort?
May I please ask why ShipStation does not have the ability to search for a customer or an order by entering their phone number in the search? I am fairly certain that many many years ago I could do this. And right in the main search box, I didnt even...
We recently installed the "Amazon Buy Shipping" feature in our setup for Amazon FBM orders, but then realized that ShipStation's "Recommended (Least cost)" feature is not searching Amazon Buy Shipping options. Here are 2 examples. In both cases, Ship...
Is this really so hard? You could fix this by just allowing us to use some variants from the CSV file more than once. For example, using the product name or description for the customs description. Or using the price to reflect the price in the decla...
This version is a pain in my A@@ !!!! Runs extremely slow on my computer. Combing orders is a nightmare. Customs sections are more confusing than actual customs procedures!!! Please how do I go back to the pervious version???
This new ShipStation is horrible. It wouldn't let me do half the stuff I use to. Why do you people have to justify your employment by screwing up something that actually worked!!!Does anyone here know of another shipping platform I can go to? This pl...
Shipstation needs to provide more features in shipstation. Shipstation needs to add where you can do more than one pallet per order. Currently it only lets you ship one pallet per order. Shipstation support advised you would need to split the order i...
Hello! When customers create a shipping return label via our branded Shipstation Return page (https://track.shipstation.com/f/r/k/Cot58e11h4eN9bTs0MPMl%2FQdxnxV7eHQtSm7%2BHvfhO0%3D), we would like to have that return label tracking number written bac...
Our company was going to turn on branded automated returns portal but the one and only limitation is the most important to all retailers. Companies are limited to one return service option for ALL returns. This means you have to choose what could be ...
We have a client account connected to our fulfillment center via 3PL bundle (beta) and our client wants to see their product stock levels available in our warehouse in their ShipStation real-time. The client can see the individual SKU stock available...
It would be great to have the option to do direct delivery via UPS on the V3 layout. I ship hazardous materials and I do not want individuals rerouting their package from the original delivery address.
The new split order is confusing to our departments because when split it uses the same order number and each department can see the other half of the orders and marking as ship (or adding the tracking number) is also an issue on the new split order....
When I view orders in the "Awaiting Orders" tab I am able to select "mark as shipped" from the top menu. Same for when I search for an order. But when I view the orders in a batch that option is not available. Is there any reason why that option is r...
Does anyone know if it is possible to enter package dims/weights for orders that are Awaiting Payment in the V3 system? In the Legacy version, we'd enter all package dims/weights in order to get accurate shipping quotes. Then, when the customer did p...
I've been using ShipStation for.. 7-8 years or so? This new layout is a deal breaker for my business. It's slow and the layout is a step back 15 years in web design. Time is money in ecommerce and I don't have time to waste on this awful update. Shor...
This feature is necessary for me and my business but for whatever reason doesn't exist.Basically I need to be able to edit or better yet remove completely the part where it says "4 business days" or "2 business days" from the checkout on shopify chec...
I'm having an issue at the point where I have selected the postage method and purchase the stamp. It gives me an error after I select purchase and tells me to refresh or come back later. It never works no matter what. Has anyone else had this issue?
we are not able to login, none of the user, is shipstation down?
Shopify natively offers an option for their shipping that provides customers with an estimated delivery date when selecting options for shipping. This estimated delivery date can be offset with an additional day or days for processing time. This feat...
I have an order that was previously split and partially shipped. So this order has one shipped shipment and one unshipped shipment. I needed to add an item to the unshipped half. I created a new order and then combined this new order with the unshipp...
As the system is right now, we don't have a way to control the order that each user appears in the drop-down menus. Impact: In our company we have some users who are assigned to a lot of orders, and by an unlucky position she is the last one, every t...
Shipstation is no longer showing variations. We sell items on Ebay and Amazon that you have to choose the color or size. This info no longer shows up in shipstation. We have to go to Ebay and Amazon and bring the order up to see what color or size th...
