ShipStation Community

Orders in awaiting payments, items on packing slip does not sort by warehouse location.

Orders in awaiting shipment sort by warehouse location but why doesn't orders in awaiting payments sort?

Why still no ability to search by customers phone number

May I please ask why ShipStation does not have the ability to search for a customer or an order by entering their phone number in the search? I am fairly certain that many many years ago I could do this. And right in the main search box, I didnt even...

ShipStation's "Recommended (Least cost)" feature doesn't work with Amazon Buy Shipping

We recently installed the "Amazon Buy Shipping" feature in our setup for Amazon FBM orders, but then realized that ShipStation's "Recommended (Least cost)" feature is not searching Amazon Buy Shipping options. Here are 2 examples. In both cases, Ship...

Mapping Customs Orders to CSV

Is this really so hard? You could fix this by just allowing us to use some variants from the CSV file more than once. For example, using the product name or description for the customs description. Or using the price to reflect the price in the decla...

Need much improvement!!!

This version is a pain in my A@@ !!!! Runs extremely slow on my computer. Combing orders is a nightmare. Customs sections are more confusing than actual customs procedures!!! Please how do I go back to the pervious version???

Can't edit an order

SEKO

Shipstation needs to provide more features in shipstation. Shipstation needs to add where you can do more than one pallet per order. Currently it only lets you ship one pallet per order. Shipstation support advised you would need to split the order i...

Write back a tracking number to Magento DB

Hello! When customers create a shipping return label via our branded Shipstation Return page (https://track.shipstation.com/f/r/k/Cot58e11h4eN9bTs0MPMl%2FQdxnxV7eHQtSm7%2BHvfhO0%3D), we would like to have that return label tracking number written bac...

Crippling Limitation with Automated Returns

Our company was going to turn on branded automated returns portal but the one and only limitation is the most important to all retailers. Companies are limited to one return service option for ALL returns. This means you have to choose what could be ...

Real time stock level view in 3PL client account

We have a client account connected to our fulfillment center via 3PL bundle (beta) and our client wants to see their product stock levels available in our warehouse in their ShipStation real-time. The client can see the individual SKU stock available...

Direct Delivery - UPS

It would be great to have the option to do direct delivery via UPS on the V3 layout. I ship hazardous materials and I do not want individuals rerouting their package from the original delivery address.

New spliting the order issue

The new split order is confusing to our departments because when split it uses the same order number and each department can see the other half of the orders and marking as ship (or adding the tracking number) is also an issue on the new split order....

Why can't I mark an order as shipped from the Batch view?

When I view orders in the "Awaiting Orders" tab I am able to select "mark as shipped" from the top menu. Same for when I search for an order. But when I view the orders in a batch that option is not available. Is there any reason why that option is r...

V3 / Orders Awaiting Payment - Unable to enter box sizes/weights and get shipping quotes

Does anyone know if it is possible to enter package dims/weights for orders that are Awaiting Payment in the V3 system? In the Legacy version, we'd enter all package dims/weights in order to get accurate shipping quotes. Then, when the customer did p...

Change Shipping Times In Shopify Integration App

This feature is necessary for me and my business but for whatever reason doesn't exist.Basically I need to be able to edit or better yet remove completely the part where it says "4 business days" or "2 business days" from the checkout on shopify chec...

International problem at just before the purchase

I'm having an issue at the point where I have selected the postage method and purchase the stamp. It gives me an error after I select purchase and tells me to refresh or come back later. It never works no matter what. Has anyone else had this issue?

Is shipstaition down?

we are not able to login, none of the user, is shipstation down?

Feature Request: Shopify Integration - Send Estimated Delivery Dates

Shopify natively offers an option for their shipping that provides customers with an estimated delivery date when selecting options for shipping. This estimated delivery date can be offset with an additional day or days for processing time. This feat...

Problems when combining with partially shipped order

I have an order that was previously split and partially shipped. So this order has one shipped shipment and one unshipped shipment. I needed to add an item to the unshipped half. I created a new order and then combined this new order with the unshipp...

Feature Request - User Order in the drop-down menu

As the system is right now, we don't have a way to control the order that each user appears in the drop-down menus. Impact: In our company we have some users who are assigned to a lot of orders, and by an unlucky position she is the last one, every t...

Not showing variations

Shipstation is no longer showing variations. We sell items on Ebay and Amazon that you have to choose the color or size. This info no longer shows up in shipstation. We have to go to Ebay and Amazon and bring the order up to see what color or size th...

Feature request: Email or sms notification when order sync fails

We've had some API sync issues lately, the most recent of which went two weeks before we noticed it. Is there a way to get an email or text when orders don't sync? I'd love to see that as a feature at some point. We have a lot of different people who...

Combined orders all marked as paid

I have two unpaid orders that I had combined into a single shipment. I clicked on one shipment and clicked 'Mark as Paid'. This let me enter the amount that was paid for that one order. However, this marked both orders as paid, the one I had opened a...

Tech Support on Strike?

Is SS tech support on strike? The tech chat function has not worked for two days, and when it finally worked this AM we were #1 in the que and after 15 min when no one came on the chat it closed out. There has been no response to our tech ticket that...

Can't use Browser search to find orders anymore

I used to be able to search for an order using the browser search, but now it just sees the left hand panel and can't search the actual orders.This used to save me a ton of time instead of scrolling thru the page of orders or using the search functio...

Weight not accepting two decimal places?

We use a Walz Scale that measures and weighs the package. The scale sends the weight in a format that uses two decimal places. The previous shipstation version would convert 3.50lbs to 3lbs 8oz. The new version handles 3.50 OK and also converts it to...

QuickBooks Online Integration Broken?

So.... the QuickBooks Online integration (https://ship9.shipstation.com/settings/integrations/QuickbooksOnline) has been hit or miss for a few weeks now but today I tried to export orders and it just sits on the page with a spinning circle not even l...

Re-Shipping an Existing Order

Now that we are forced updated to the new SS system, I have found quite the problem in my current workflow and wondering if anyone else has figured it out. I have shipped a customer an order and the product was damaged in shipping. Thats not the cust...