When a customer informs us that they have a different address, we copy it and click Paste US Address. Why do you DELETE THE CUSTOMER'S NAME when we paste a new address? Now we have to go back to the Marketplace and COPY THE CUSTOMER'S NAME AND COME B...
I left V3 over a year ago as V3 does not include any flat rate service pricing or regional A or B when pressing the calculator icon Now I have to add 15 plus clicks per order and select each flat rate individually to see what rate A or B are at for a...
Hi, How to send notification from the website when order delivery is shipped?Customer got the notification from the Shipstation but website not send any notification email to customer. I want to send notification through website after order delivery ...
Hello. Today found the really inconvenient thing after the update.So now when you click on order in shipstation it doesn't display the full title (full name of the sold item). In order to see it you must hover the mouse over the name and wait a littl...
Hi, checking out ShipStation. We have a custom store and we group the items of an order into packages, add box weight etc. Because we have items that must be shipped together (long rods of steel, or some very large items ship as their own package) we...
I know I'm asking too much here, but is there an area that lists all known issues of V3 and the current status of the issues? PLEASE HAVE MORE TRANSPARENCY - we're all flying blind here.
We just updated to the new version of shipstation this month. My staff was complaining and i though it was just because they do not like change. With some of the staff on vacation i was able to use to the new version my self. The new version of ship ...
When I heard there was going to be a new version released, I cringed a bit, but figured I'd give it the benefit of the doubt (as we often don't get a choice or a say in such things anyway). However, upon trying it today for the first time, there are ...
In the past we could always tell if someone opened their tracking email - now all we see is "Sent" and in the past you could click on this word and it would show you if the link was clicked on and viewed - nowhere can we find this feature that we fin...
Anyone have a clue as to how to create a new support ticket with SS?
I have had an ongoing issue for over a month now. The thumbnail images do not appear in shipstation. But they do appear on the app. I have had my hosting company try and work with shipstation on the matter but they keep avoiding us. I've sent several...
Hello - Please add Landmark Global to Mark as Shipper Carrier List. It will be great to have the marketplace display Landmark tracking with corresponding URL link to track the shipment. Thank you!https://track.landmarkglobal.com/?search=PS00272100000...
OK - spent too much time on this - in the previous version you could select what date you are shipping the shipment on. How do you do this in the new version - I have tried everything I could think of as we've used shipstation for many many years now...
Is it possible to create a test label within ShipStation? I need to test that my integration is working, but I don't want to have to pay for a label to do so.
Good morning, Is there a way, or going to be a way that we will be able to split ship orders within the mobile Shipstation app?Thank you,
Could you please advise on the status of migration ? It seems MWS access to PII information will be shut down in less than a month. The only reason we are integration into Shipstation is because our app was denied on SP-API PII access . Wanted to mak...
Trying to ship package via UPS from the USA to CHINA.I got the UPS shipping label to Print fine .I did fill out the Customs Declaration, however I don't see any PDF to print it.HELP!!
This has got to be joke. Are you telling me we cannot enter decimal values into product dimensions? How can you force everyone to switch to this new interface with this?
Why can't you enter a fractional dimension for a package? Especially with cubic shipping you would think this could add up quite a bit.
I would venture to assume that most companies that use Shipstation have more than one employee using Shipstation at one time. Why in the world do we have to go all the way back to settings to print with or without packing slips? And why, for the love...
I have an order that was marked as shipped that I need to move back to Awaiting Shipment. I selected the order and clicked 'Restore'. I'm not sure what this button did. The original order is still marked as shipped, and it seems to have created an em...
Hi, We have setup our API calls and having troubles receiving Amazon Buy Shipping rates over API. Stamps.com and UPS rates work as expected. Seems strange as when we try to do it from the front end - it picks it up. Anyone had this issue ?
When we combine several orders together (we can't stop customers from remembering they needed more items), we need to see the total order value (to determine if we want to have signature service and how much to insure it for) as well as total shippin...
I've been using the paid version of Shipstation for several years and never had a problem with International shipments. About a week ago I started having problems where International shipments are not working. I get an error telling me that the name ...
I'm trying to ship an order to an army base but it keeps saying the address is invalid. I'm hoping it's a simple fix, the customer says this is the correct address (you can see the address with the photo attached). I want to make sure I have it right...
Does anyone know if we can use Amazon Buy Shipping on a NON Amazon order? For example on my Shopify orders?Thank you for any help!!
There are so many complaints about V3 and customers are using your forums to discuss switching to various competitors. Maybe it's time to allow going back to V2 while the problems are fixed in V3?
I had two separate orders to the same customer. Each had notes that I had added to the individual orders. I combined the orders so I could ship them together, and found that this removed the notes for one of the orders. Those notes included special r...
I've been struggling to get ShipStation support to understand that this new version (not ready for prime time) is missing a key functionality. It used to be that once I selected USPS Priority Mail, I would hit the shipping calculator and get a window...
This is horrible for anyone who splits orders. First, it doesn't allow me at all to split orders for multiple address shipments from Woocommerce, which has been a big problem for me but at least I could work around with Shipstation and split the orde...
