No chat button on my paid plan. Going around in circles looking for an email address or how to raise a support ticket. I really don't have time for this. EVRi (myHermes) lost a parcel and I've had to send another to the customer so I need a credit (a...
We have a lot of Amazon orders that we have to cancel from ship station. When we cancel not only is there a pop up box asking if we want to cancel, this other pop up box needs to be selected. It should disappear by default after a second or two. The ...
Why does Shipstation constantly log me out on my 6 year old large tower pc, much too large to fit in your pocket, but on my cell phone that would easily fit in anyone’s pocket Shipstation never logs me out?I don’t get it
Hi Team, I tried to export last year data from dashboard facing undefined error.I have attached screenshot for your reference.Can you please help me.Thank You.
When orders are split, the product values do not show, so the only way to determine how much insurance coverage to get is to go back into my e-commerce app, search for the order, manually add up the values of the products, then return to ShipStation ...
I am trying to implement webhook payloads. I want to know more details of fields for following data. Sample data for webhook payloads is given in the following URL: URL: https://help.shipstation.com/hc/en-us/articles/360025856252#UUID-1a4971f4-8fb5-f...
Hello everyone. I'm facing a problem currently. I'm trying to pass the item dimensions from my Custom Store to ShipStation. I can pass them as Options and they will show up as the ones in Box 1 in the pic. But I'm looking for a way to automatically ...
Wow the new layout is absolutely horrible, it's now very difficult to tell which carrier and service you are looking at. Please go back!!!!
I do order splitting in ShipStation. Frequently, an item on the split portion is not available and I have to cancel a line item in Shopify. Because we already shipped part of the order, ShipStation does not update the order on the unshipped portion. ...
Hello Dear ShipStation Support Team, Please check how we can add a warehouse in case using "Marked Shipped" inside of order? As sometimes we have to create labels outside of ShipStation (market requirements), but in this case order goes to the fulfil...
Is it just me or is there no where to change the date of the shipment? I was just FORCED on over like the rest of you to this new version and am using the "Sidebar" feature, but don't see any feature to change it if necessary.
My first impression:I'd love to keep using the old layout till some real improvement in the new is done.Shipstation did a great job in that version, but needs a little more effort in their UX development.After using it a bit, I am liking it so far......
Another issue with the new version is that the "address verification" service seems to now be broken. For example, today I have an error on a shipment that said "address line 1" is missing, but there is data in the address line 1 field, so it isn't m...
Hi, we are using shipstation for 4 years I believe. we had to switch back to the old version for a few reasons: * after creating shipments, we need to print labels. we do it all at once. we can't do it anymore from the shipment tab - pressing on batc...
With the new version of ShipStation, split orders no longer flow downstream to SKUVault as two separate orders. Instead, the most recently updated order flows to SKUVault. This makes it a pain to manage, and creates inaccurate information in our ERP....
So many features and tools just despairs in the new version... so bad.
For international packages the custom declarations appear on the new scan to print tool however once the label has printed the customs information disappears and is no longer visible. We have had over 40 packaged being returned back to us as the cust...
I ship all of my products through a shipstation link to shopify. eBay, Amazon, Walmart & etsy are all imported into shopify through Sellbrite. Sellbrite adds the selling platform and the order number from the platform into the notes field. I have suc...
It only happens when I try to print Fed Ex labels. Last time this happened was when they were showing the try new version banner and when I clicked and went to the updated site all of a sudden onlymy Fed Ex labels wouldn't show all required informati...
It may seem petty but, having hundreds of extra clicks a day is annoying. When verifying the items in a shipment, we should not have to verify items that are shipping or other service related items. I was surprised this feature was not already availa...
The new "floating" location of the left/right arrows is terrible. They are also smaller than in V2. If you miss the arrow, and click between the arrow and the main window, the window will close. EVERYTHING is worse and harder to accomplish in the new...
In V2, after printing a batch I had the option to view the orders that were in the batch. I often pack my orders after printing labels and this made it easy to go through the orders I had just printed and make sure everything is packed up. In V3 I am...
Hey Development team, it would be SO NICE (actually necessary) to have the ability to backup automation rules in the event that a catestrophic event occurs on your side or ours. On ours, it would most likely be a disgruntled employee either deleting ...
In the Shipments -> Batches interface, the "Errors" (and/or "Progress") field should be added, allowing users to quickly view batches and see if any labels failed to create. These fields were visible in this interface on the previous layout:And are n...
We are looking to see if an automation rule can be added so all orders can have added additional handling which is currently only available by checking a box under options under the shipping details.
I would like the feature to enter and save (or Import) 3rd Party account numbers so that when you choose third party shipping from "Other Shipping Options" you can select an account number like you're able to select your own account. We ship on multi...
I often use the Pick List in order to view which products are included in any given view or status or search result. I do not print the Pick List, just view it on my screen. It seems that V3 goes straight to the printing view when I generate the Pick...
If I click into an order and then close it, the checkbox next to the order remains checked and will not clear when I click on it. Once I click the checkbox on another order I can then clear the original checkbox. Seems like a simple UI bug but hopefu...
If someone creates an additional shipment, and the additional shipment is not needed, there is currently no way to delete the additional shipment. Customer service informed me that I could view the list of orders, select the order having the addition...
I was trying to figure out a way to get rid of USPS options as we don't use this and it bogs up our drop downs with 20 or so extra options that are irrelevant to our operations. Our enabler told us that we have to set up a stamps.com account and appl...
