ShipStation Features
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Default e-mail notification does not send

I have set up my store to send the Default Shipment Template e-mail notification when I create a label. Except, for some reason, Shipstation seems to randomly delete my store's setting, so although I think notifications are going out, they don't. The...

Cutter by New Contributor
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Refund not issued

Hello,Newby here.I voided my first shipment as I could not print it. I have not received my refund back on my cc.What am I missing here.Thank You

HELP

HELLO! IS SHIP-STATION DOWN? I CAN'T GET IN TO PROCESS MY ORDERS.

In-Cart Delivery Options - Half-Baked Product Launch

I was thrilled to learn ShipStation launched a new feature in December 2020:In-Cart Delivery Optionshttps://help.shipstation.com/hc/en-us/articles/360046301731-In-Cart-Delivery-Options I was all excited... finally, real-time negotiated rates with add...

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jeremy by New Contributor
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Resolved! "Description of good is Invalid"

When I try to create my shipping label, I always get this error message: "Description of good is invalid". I searched online what to do, but didn't get what I needed. Someone can help me? Thanks a lot!!

Gabrielle by New Contributor
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use Saved Filters in mobile app?

Maybe I'm blind, but is there no way to use Saved Filters in the mobile app? I only see the filter options of Store, Designation, Assignee, Tags, and Order Date... and I don't need any of those when looking at ShipStation on my phone.

Wrong Email Notification Subject Sent to Customer

Twice I've had a dropshipping customer tell me that they have received an email notification with another companies subject line but the body of the email is just fine. Has anybody had this issue? We have multiple dropshipping customers and each used...

Autonomy to email and communicate with customers

Perhaps there's a feature that I'm unaware of at this point, but having used Ship Station for two years now, I can say that I love the platform. However, 2020 was a year that shattered sales records for the small company that I work at, which is awes...

error printing labels

Tried to print a label and got this error. Tried to hit the help tab and got this error I'm really in a bind trying to ship out a couple orders and cannot get the account to work or have no way to reach support. Please can someone assist? I had a dup...

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reequsa by First-timer
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Calculate Tax/VAT for packing slips

Original post by user Mark Foreman Unfortunately the feed from my Ebay store is giving shipstation a zero figure for Tax/VAT so the only way around this is to add in some html for the packing slip, any help would be appreciated? I need to show [Amoun...

SarahATX by Moderator
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  • 1 kudos

Is it possible to customize reports?

Original post from user Greg Bentkowski I was looking thru the reports and I really want to use the Shipping Costs Report. I need it to give the actual dimensions of the package and not just say it was a PKG. Is it also possible to add the product th...

SarahATX by Moderator
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Assign Product Flag/Option "Ships Individually"

Originally Posted by Brendan Hanson We've spent a fair amount of time loading product data in for all of our products (as I assume most users have). Our products are unique in that many of them are very large and ship out individually, meaning if we ...

Print Packing List in same order as Labels

Originally posted by Kevin Gunter On Orders: Awaiting Shipment page, any of the operations in the Print dropdown should print in the current sort order of that page. For example, when selecting all orders, the labels get printed in the same order as ...

Customer Pick Up Option

Original post by user Michael Anderson Many of my store sales are customer pick ups. In other words, there is no shipping involved. So why do these orders count towards my subscription total in Ship Station? Is there a setting that I've missed?

SarahATX by Moderator
  • 2322 Views
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How long does it take to update the delivery status?

Original post by user Elinor Armsby Wondering how long it takes for the delivery status to be updated in the shipments view. Some packages show they are in transit with last activity several days ago when the USPS tracking screen shows it was deliver...

SarahATX by Moderator
  • 2694 Views
  • 1 replies
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Inappropriate GetRates API Responses

Original post by user Ken Cox Even though I supply the dimensions for a medium-size box to the GetRates API, I get a few rate results that are quite bizarre such as the price for sending the box in a shipping tube or letter envelope. Is there a way o...

SarahATX by Moderator
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Get batch id from order

Original post from user Jim Butler I have an 'On orders shipped' webhook which posts to our server a 'resource_url' with a batch id, https://ssapi11.shipstation.com/orders?importBatch={{BATCH_ID}}. Is there a way in Shipstation given an order id to f...

SarahATX by Moderator
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A Foxy-Cart inspired email notification template

Original post from user Andrew54CA1 So, I HATE the default shipping template. It's . . . awful. However, the default template that FoxyCart provides is pretty well done, so I decided to create a FoxyCart-inspired email template to make my store's bra...

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SarahATX by Moderator
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Adding page break to packing slip

Original post by user Ned Miller How do i add a Page Break to the end of a packing slip template? I want to add an additional page with marketing, but i want the original packing slip to remain intact.

SarahATX by Moderator
  • 3145 Views
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