ShipStation Features

I cant update my stores

An error occurred attempting to update orders: String or binary data would be truncated. The statement has been terminated.

A recent shipment doesn't show up in the Shipments grid. It was entered manually, and it appears in the label queue. I did not receive a Bcc email for shipping confirmation. This has never happened before. I think my only change was to have the order...

Can't print more than a few packing slips at once

I can't print more than a few packing slips at once. If I try to print 10, it won't let me preview them, print them as normal, print via shipstation connect, or download them. It's just a black screen where the preview usually is. I have to go in and...

A User Interface Discussion

I am new to the platform. I'm posting here because I have repeatedly stumbled over the user interface for ShipStation. I get that different people approach software design and user interfaces in different ways, but after fighting with it this morning...

Marketplace Notification Settings......Gone

It seems ShipStation updated their Store Setup and eliminated the Notifications tab. Was told that it was integrated with the Branded tab. However, they seemed to have removed (or forgotten to include) the ability to change how a marketplace is notif...

Adding additional postage

How do I arbitrarily add twenty cents of additional postage to all labels? It might seem silly, but I if wanted to burn twenty cents on every order to ensure I'm not underpostaged due to the post office deciding I'm over an ounce limit, how can I do ...

Resolved! May I modify my shipping labels?

I print 4x6 labels on my thermal printer, and yeah, they're okay. Postage in the upper right, return address in the upper left and address in the middle. Boring. I'd like to print my labels as 4x8 so they fit the whole front of an envelope. I'd like ...

Reorder products on packing slip

We ship a selection of products that have common categories - ie the protein they use. We have a wide range of items and our warehouse is ordered by the product categories. I'd like to have my products print on the packing slip not in the order that ...

CSS::first-letter Selector Support

I'm trying to display a custom field on our packing slips that has a leading "#". It's preferable in my use case that the "#" not appear on the packing slip. I was looking to use the css:first-letter to change the leading "#" to white or display:none...

On Weights

I have a number of products. Each one has a SKU. I have created product entries for them and given each a weight. So to this point, everything is good. Coins weight 1.8oz. Pins weight 0.2oz. So given an order with some coins and pins, ShipStation kno...

Why is it impossible to speak to a support agent

I have tried and tried for weeks to speak to someone. The chat window only opens up an automated window that is in no way helpful to what I am trying to get help with. My tier is supposed to have live chat and email and I have been unable to get both...

Shipping Method Mapping

I had to revert them back manually, but not until after several orders had gone out. As we sell Haz-Mat products, this is a DOT violation! Very frustrated right now. Has anyone else had this issue? I just had over 2000 orders change from the Mapped U...

I'm new at shipstation. How do I remove items from the list of sales

How do I remove items from the list of sales

Using ShipStation for Returns only

We have an established workflow for getting orders from a warehouse to the customer (WiX Shop and ShipBob).A large part of our orders are rentals, i.e. they need to be returned to us for refurbishment before they can go back to the warehouse. This re...

After eBay upgrade for shipstation

Anyone else eBay orders missing pics when they come through to ship station didn't haveThe problem befor this upgrade

Zencart Connection to ShipStation

New orders are not showing up on ShipStation - Setup was pretty straightforward with a single .php file to upload and connection to my Zen store - All went well with no errors including confirmation of connection with my store. However, all new order...

Is it possible to print letter address labels directly from Shipstation?

We need to be able to print letter address labels. Is this a possibility? We apply our own stamps from the Post Office. There doesn't seem to be any option to print just the label. Is this something that is being looked into as this can be done in ot...

Custom Packing Slip does not work with orders containing multiple items, only works with 1 item

I have created a custom packing slip with HTML. However, I cannot get orders with multiple items to work correctly in the code. The field replacement for SKU, QTY & Item Name takes in all the items and lists them all at once. It does not understand t...

How to create a VOID LABEL REPORT??

i know ive voided some pretty expensive labels for overseas in the $90+ range. So im wondering how i can create a report that shows me all the labels ive voided. I have found a way to create a report of the label credits ive received. So id like to c...

Customer Complaints

Does anyone have a complaint telephone number or email? I think I may close my account. No one should be doing business like this. How can you not speak to someone??? At this point, Shipstation is holding up my business and that I can't have!

Header table changes on custom packing slips

Original post by Jake Kirkham Hi there - I'm a relative newbie with SS and I'm just setting my forms up. My Custom packing slip not quite looking as it should though. I have all the info on the page I need, but there's a box at the top of the page th...

How to make a Custom Packing Slip Template?

Original post by user Doug Grant I am looking for someone who can help me with my custom template. Im not sure how to make it. I want to use the packing slip I have in Shopify, for the packing slip in Shipstation. Anyone?

Filters don't work?

has anyone else noticed that there is a BIG problem with the filters.. 1, when you say to give all orders that EXCLUDE a certain tag, it actually gives you the ones that INCLUDE that tag.2, if you say to match all the following : tag = 'Backorder' an...

STAND ALONE LABEL CREATION

STAND ALONE LABELS SHOULD ALLOW YOU TO ADD THE ADDRESSEE TO THE CUSTOMER ADDRESS BOOK....THERE SHOULD ALSO BE A FIELD FOR EMAIL ADDRESSES FOR NOTIFICATIONS

ShipStation Account #

I am looking for my ShipStation account number and I can't locate it. Does anyone know where to locate this.Thank you

Is it possible to set up a rule by day of the week?

Hi, My shipping department has asked me to set up a rule for them in Shipstation, however, I'm not seeing how I can do it the way they are asking me to.They have asked for a rule to automatically check FEDEX for Saturday delivery options for orders t...

Charged for shipping labels, none created

Hello, I created 50 labels via shipstation and was charged, as usual, via stamps.com but my labels did not print. They are not showing as paid for/shipped via shipstation or through Shopify. Will going through the process of creating those labels aga...

Inventory ASN (Advanced Shipping Notice)

Is there a way to add an notification of a stock replenishment so that when the warehouse receives goods from the supplier they can be automatically be added in inventory?

Changing the color of the bar on top of packing slip

Original post by user Jennifer Burke I want to change the color of the bar across the top that says packing slip from gray to my brand color. I cannot figure out the code to make this work and where to put it. I have tried several things with no luck...

Needs Assistance: Open Batches Not Visible On Shipments Tab

Originally posted by Retter When I create a batch on the orders tab it does not show up in open batches on the shipments tab. This is an issue because I want to bulk process all open batches (rather than doing each individually). Does anyone know why...