Someone else shared this 3 years ago in Ideas, but I am making a new post that clearly outlines the problem as it has not been corrected.
Currently, the way that Shipstation is set up is so that when you hit "bill duties and taxes to the payor of shipping charges", it adds two items to the commercial invoice -
When the shipping account being used is our own account, this is not an issue as we are the shipper (which DDP outlines as the shipper is paying for duties) and the custom text says to use our shipping number.
When the shipping account being used is a 3rd party, these two statements are contradictory as DDP says to bill the shipper and then this custom text says to bill 3rd party.
This is a real issue that needs to get resolved ASAP as it holds up shipments and generates hours upon hours of un-needed communication between FedEx and the shipping department over the confusion of these two opposing statements.
Here is how to fix the current broken state of the commercial invoices and bill duties function. When the bill duties box is checked, the following should happen -
If you want to go one move further than fixing it, and make it so it is in it's ideal state -
The biggest issue with the current model is that I have to check the box no matter what as I cannot have the recipient paying duties (we need to either bill ourselves or the 3rd party) and when I have to ship on 3rd party account numbers I cannot because of the two contradictory statements present on the CI.
Hello there @devin5,
Thank you for posting about this behavior in the community!
We definitely want to make sure that we are taking this type of bug/broken feedback seriously. We are currently working to make sure this feedback makes it to the proper hands and can be investigated accordingly.
This definitely needs additional investigation, so with that in mind, if any other community members are seeing this behavior, please reach out directly to the support team via Email or Chat.
We will be reaching out to you via DM to discuss our plan moving forward. 🙂