No Support At All!

[Shawn-NTP]

I got error message last night when I tried to create shipping label. Post it to Chat, with screen shot. No response and I went to sleep. This morning, I found 2 hours later someone responded saying "high volume of inquiries"! Then I followed up but no response as of now (7 hours passed)! 

[alainsblacksmit]

You can expect a response in days, not hours. Unfortunately, it seems that timely communication and attention to customer needs aren't exactly high priorities for them.

[CaraAdmin]

Hello @Shawn-NTP!

Thank you for your post in the community! I have contacted support, and someone will follow up on your open ticket. I apologize for any frustration the delay in response may have caused. I can ensure that you are in good hands with support! 

Have a wonderful rest of your day!

-Cara